I tried down CC 2014 apparently I don't appear not on the product installed and tried to reinstall it apparently I was charged 3 times

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• How can I cancel the account and get a credit for the last month and this month? Last month I was charged, but whenever I tried to convert Word to PDF it translated not but asked another charge.

  It would be nice if Adobe has a helpline that they staff.  I guess that this Byzantine system is designed to counteract the customer so that they give UP.  I'm not a happy camper!

  For these questions, you should contact customer service.

  [subject moved to cloud Document PDF Services forum]

• I downoladed and tried to install CS6 on my computer after that machine has been upgraded to Windows 10.  I get a message that says "serial number is not for the product." The drop-down list does not contain CS6 Design and Web Premium.  What should I do

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  Error "this serial number is not for a product calling it" | CS6, CS5.5, CS5

  http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-qualifying-product.html

• Whenever I have shut down my computer, it displays a popup saying to close the background image and then it stops.

  Original title:

  Whenever I have shut down my computer, it displays a popup saying to close the background image and then it stops. Should what settings I change so that does not happen?

  Hello

  1. What is the brand and model of the computer?

  2 have you made any changes to the computer, before the show?

  Method 1:

  Perform a clean boot and check.

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  Note: Once you are done with the boot, follow step 7 of article to reset your computer to normal startup.

  Method 2:

  Change the wallpaper and check.

  Change your desktop background (wallpaper)

• Locking down system and now get error 'Could not load the profile user and loading of temporary user account' when you try to open a session

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  Original title: Temp user login

  Hi indhru,

  1. Did you the latest changes on the computer?
  2. You have security software installed on the computer?

  Try the step after the connection to the temporary account below.

  1. Click on the Start menu.
  2. Type Regedit in the Run dialog box, and then press enter
  3. Access
     HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
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  The bios on fail safe defaults options are?

  It will probably take the raid driver

• Support the contact - person I'm trying to communicate with a person that I paid for my subscription to the CC and it is to show that I have not bought the product.  The page to contact technical support is a labyrinth and continues to loop back to the sa

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  Move the debate towards Adobe Creative cloud

  We have checked your account details, we see active participation of Photography Photoshop program.  Please make sure that you are connected with correct Adobe Id to Adobe.com to get it. You can check:Adobe Store | Order FAQ and your online payment

  To install Creative Cloud app - https://helpx.adobe.com/creative-cloud/help/install-apps.html, you can also Learn how to enable or disable Adobe applications from here.

  Kindly let us know in case you have further questions on your membership.

  I hope this helps.

• I have problems with the form widget. When I created my forms, I need to leave out the line, one email because my client does not want the message line and two because those who have tried to fill the online form cannot submit because that box "email".

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• Computer HP laptop, does not accept the recovery disks and don't accpet Windows Vista upgrade (HomeP to ultimate).

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  Hello

  an upgrade must be done from vista, NOT operating system by booting from the disk to upgrade

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• Using Lightroom 5.5 when I merge to 2014 Photoshop Panorama opens but does not load the images

  Running on iMac running the Mavericks.  Worked... unfortunately do not remember the last time I did it.  But this is a feature I use all the time.  Have the same problem if I just tried to edit in Photoshop CC.  He started, but no image in Photoshop.  Not sure that I used it because I upgraded to Photoshop for 2014 CC.

  Any ideas would be appreciated.

  Uninstall and reinstall PS CC 2014.  This version fixes images not appearing is not in PS for most people.

• Dell XPS 8700 - secondary SATA Hard Drives don't appear not

  I tried to install two additional hard drives on my new XPS 8700. The machine came with the primary drive connected to the SATA 0 and the DVD drive connected to the SATA 1. When I installed two additional hard drives, I put in the SATA 2 & 3 ports. Hard drives appeared in Windows (8.1), nor in the BIOS. I played a bit with ports SATA 2 & 4 and 3 & 4. Hard drives are not recognized. When I looked in disk management, they weren't there. As a last resort, I unplugged the DVD player SATA cable and plugged the cable on one of the secondary hard drives (which was then attached to the SATA 1 port) to connect the DVD player to the SATA 2 this drive cable port. When I started my computer, all drives have become visible. I don't know why. SATA cables I used comes from a 5 year old computer (like hard drives). Was it a problem with the cables, or is it a problem of SATA port? The first disc hard school should go in port SATA 1?

  I searched the forum and couldn't find a similar problem (http://en.community.dell.com/support-forums/desktop/f/3514/t/19520798.aspx). Eventually, the person back to his computer.

  alexsyseng,

  for the most part, you are right. I had this same problem as well, but I already had the a06 bios. the problem is with the uefi bios feature. its ment to be safer, but causes problems when adding disks. I tried your suggestion to change the secure boot options, but it does not work for me. I found the solution by chance when I went from uefi boot inherited so that I could use my cd discpart of secure erase my ssd.

  so here's the solution, whenever you add a drive, you will pass the bios in legacy mode, then return to the uefi mode. If your computer came with windows 8 then more than likely your bios is set to uefi. When you switch the bios the legacy of your desire to computer error and you say that he has not found any what boot drives. No worries, switch to that return to uefi, reboot and now your system will start properly and all your disks will be visible in the windows and disk management. no need to replace your motherboard. Unfortunately, I spent two hours with tech support and they didn't know that either.

• Saved file opens in him program-don't watch not in the Explorer search finds but said then it isn't there

  Example - saved a Word .doc file in a folder that I created myself. Later using Windows Explorer I naviagte in this folder and the file is not there. Are there other files .doc, but not one that I just saved. Open Word chose to navigate open a file in this folder and that's where.

  I actually have a navigation program to open a valid file from a folder open on the part of the screen and windows Explorer open, on the other hand, showing the exact same file and the file is not there.

  I then get the file fron the search box of the start menu. The file comes up and I can click right and select properties and it shows the correct location but if try the location of the open file or try one of the tabs under properties, I get an error telling me the location of the file is not valid. If I try and click on the file found in the search, he travels trying to find that it then tells me it can not.

  What is happening in the different programs - Microsoft Word in the example above and also a program I use called Page Cool, which is a Web site design program.

  I have screenshots showing this problem.

  This makes our computer unusable. Rebooting does nothing. Did a scan disk, which was very good. Disc is only 1% temptation of power. We have 2 user accounts on our system, and both have administrator privileges. What is happening on both accounts.

  Have no idea where to go with this problem. Anyone have any ideas what could help?

  Thanks in advance!

  Hi Khaled has,

  Not received the notice of your post, sorry for my delay in answering.

  One thing I did recently was a registry clean, so I restored back to the top of that.

  I still couldn't see the files I had saved before navigating to them with Windows Explorer or my computer and saw them go through the programs that I saved in. I could see the file using the file open and open the file in the program - Word, for example - but when he looked in my computer or Explorer, it did not show.

  But when I saved the files again once it worked fine.

  It was something the registry cleaner has or some weird glitch it above - have been see a bunch of those in Win7 :-) as only being able to 'snap' on the left side and windows somehow stuck off the screen.

  Thanks for writing back!

• Don't have email for the product key on Windows 7 so I could activate the product.

  I paid for windows 7 Professional, a while ago, but I don't have a product key by Email. post or on the case of the product windows 7. How can I get Microsoft to send me me a product key for it?

  Log in to the MS Store account that you used to purchase - the key should be there.

• adapters don't appear not

  I'm having a hard day. I have a win Server R2 2012 on a server stand-alone esxi 5.5.0.  It was a test server that was working and then one day I could remote desktop is no longer in it.  Long story short, I have rebuilt the server. However, this is more difficult than it should have.

  -first product installation the OXC000021a error code I couldn't find a solution, so I tried to reinstall again.  I install ISO copy and the storage drive.

  -copied another iso in this drive, now I can install it, but after I joined the field, he stopped booting and stops page troubleshooting options.

  -J' already had a server r2 2012 running on the esx server so I am assuming that all of the default settings in the bios and hardware work ok. only difference was the other server's disk data store and this one is on the storage disk.

  -tweaked some settings and ends up getting a working version installed that reach the area - about 8 hours later

  Current issue - server is obtaining an IP address, but there seems to be no network card. I'm back to the original problem that I can't connect remotely to the server. When I go on change map settings - it's empty. I added a second network card (although the power off) so I now have an E1000E and VMXNET 3 NIC but does not appear under the adapter settings.  I am the administrator, he received updates from WSUS, I can ping outside of the areas, but I can not put a static IP address if I can't find the network card.  The two network cards receive an IP of DHJCP, but appear in DNS.  Why I can't see them?

  If you can help with any of these problems, I would be grateful "a LOT."

  Thanks for the replies, but I finally found the solution and I would never have guessed.

  Strange problems have persisted, and isn't that a file on a vm server says it was corrupted and asked me to run chkdsk.  That suspicion.  I contacted Dell and after about 2 months of work on this, it turns out be a hardware problem on the physical server.  They replaced the PERC, but it wasn't the problem. They ended up replacing almost everything, but the case and the hard drives, which they determined that ran as expected based on their diagnosis.

  In the end, they were right. Another thing that PERC corrupted data in the RAID.  The first sign of a problem was given in the databases became corrupt. We had a lot of possible reasons for this likely, so it's not considered a clue.

  Once that everything has been redesigned, I have had no other problems.  Regarding the blocking of a new vm server problems, either the download has been altered by the RAID or the actual installation.

  I'm glad it was finally resolved and it wasn't a problem in wmware least world just go.

• Open the pictures don't appear only in the form of grey areas?

  I just installed Creative Suite 5 Master collection and started trying out the different applications.

  I found a big problem with Photoshop, when I open my pictures in the application, they appear as grey areas. If I click on the image and move it, the image will show all its colors, but as soon as I lift the mouse button, it will be new gray.

  What is the cure?

  I have Windows 7 64, i7, Samsung SyncMaster 2233BW and GeForce 9600GT.

  This symptom is probably a problem where your display driver has a problem making it unable to view Photoshop documents through its OpenGL subsystem.

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  According to the video card, an adequate solution that will allow you to access specific OpenGL features can often be at visit the web site of the manufacturer of your graphics card (e.g., nVidia.com), locate the last driver that matches your video card and the operating system and download and install.  Make sure you remember to re - enable OpenGL drawing later in Edit - Preferences - Performance.

  You can learn more about Photoshop, OpenGL and your GPU here:

  http://kb2.Adobe.com/CPS/405/kb405745.html

  http://kb2.Adobe.com/CPS/404/kb404898.html

  -Christmas