I tried to install creative cloud and I can't
When I downloaded the creative cloud, I click in install and activate a warning message saying that I must be connected to the internet, but I'm connected to the internet and it won't let me install the cloud. What should I do? Please help me, I purchased InDesign and I can't download it.
Post edited by: MariaJoseSerra
HI Maria,
Welcome to the community!
Please check the settings of firewall and proxy, if they are ok, then try to follow the steps mentioned in http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Thank you!
Ankit
Tags: Adobe
Similar Questions
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I am trying to install creative cloud and got the error code: 50
What does that mean?
See if the following can help:
"Unable to install". Creative Cloud Desktop: https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
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Hi, I tried to install creative cloud and always shows error 201.
I contact Adobe support, received an email, follow the steps and the 'error 201' persist.
Hello
Please refer to the instructions contained in the links below, this should help to solve the problem:
Error download or update Adobe Creative Cloud applications
Error 201; CC constantly disconnected desktop application, will not download again
Re: what is the installation 201 error code?
Let us know if that helps.
Kind regards
BANI
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I created an adobe account and I am currently trying to install creative cloud in order to try the trial version of photoshop and lightroom, but I can't get insofar as the process of checking e-mail and adobe is sending the e-mail to my email from hotmail to nephews who is not associated with this account. He used my iMac in November but I only created this adobe account this week. His e-mail address is not linked to this account anyway... help. I really need to try out photoshop and lightroom and do not want to buy the monthly where the same problems occurs. Thanks in advance.
> He used my iMac in November
What you need to do is to get him to sign with the cloud on your computer, uninstall and clean all Adobe, then login with your account
Disconnect the TWO accounts... Uninstall... to run vacuuming...
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-using the vacuuming after uninstalling and before reinstalling is often necessary
-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
-Restart your computer... Sign in to YOUR account... Reinstall
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Hi after windows 10 almost killed my laptop and I had to restore to factory settings I tried to re - install creative cloud and get the following message "WE ENCOUNTERED THE FOLLOWING PROBLEMS: INSTALLATION FAILED TO INITIALIZE program.» Please DOWNLOAD ADOBE SUPPORT ADVISOR TO DETECT THE PROBLEM. "then I tried to download the Advisor to support that to find it is no longer available. Accept payment until this problem is solved we know how to solve this problem?
first of all uninstall cc on your computer.
Run the vacuum cleaner by, http://www.adobe.com/support/contact/cscleanertool.html
Restart your computer and reinstall the cc, Download Adobe Creative Cloud apps desktop application | CC free trial Adobe
If that translates into the same initialization error:
start at the top and work your way down to apply applicable patches until your problem is solved.
If (win) cc: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
If your error is:
"Setup failed to initialize. File not found. ' or 'could not initialize installation. This could be due to missing files.
first of all, rename folder OOBE OOBE.old.
to find the OOBE:
Win 64 bit OS: Program Files x86\Common Files\Adobe\OOBE
Win 32 bit OS: Program Files \Common Files\Adobe\OOBE
Mac os: HD > library > application support of > adobe > caps
Mac os: USER > library > application support of > adobe > OOB
If it fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
If you use an installation dvd:
Copy the contents of the drive in a desktop folder and install from this directory.
If you are using a mac:
1. try to create a new user account in Mac with administrator privileges.
2. connect to the new user, navigate to Mac HD > Application > utilities > Adobe Installer folder, locate products such as Adobe Reader, Adobe Flash, Adobe Air and uninstall the
3. navigate to the user library > Application Support > Adobe and Adobe put in the trash.
4. navigate to Mac HD > library > Application Support > Adobe and Adobe put in the trash.
5 restart the installation.
If everything is applicable above fails, check your Setup logs:
http://helpx.Adobe.com/Photoshop-elements/KB/troubleshoot-install-using-logs-elements.html
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Trying to install creative cloud, stops at halfway and gives me error Code: 1.
Trying to install creative cloud, stops at halfway and gives me "error Code: 1'." When I looked at what that means, it tells me to uninstall, then try again. There is nothing to uninstall. I disabled my firewall and disable all security software. Even went to the properties to UNLOCK program to settle, giving permissions to all. Even as an administrator. Even tried in safe mode, nothing. Same mistake NEVER ONE TIME! Then I downloaded Adobe Assistant I think that another program... It installs and shows that the installed programs, but what that leaves is a folder on the desktop with the name of 2 programs, but there is nothing for them.
Using the Support Chat from Adobe is the ONLY way it worked! It just took about an hour. But I insisted for them to take over my computer. There was much too much that they had to do, open, and delete stuff. They had to download additional software to try to solve it. They had mistakes throughout, but now installed InDesign Creative Cloud AND. As I said, ask them to do it for you because it's worth against the endless hours, I tried to resolve the question of my own, search the forums, make suggestions, without success. Once I saw my program PASSES the bar of 42%, I knew that they fixed. They will still open the program to ensure that it properly installed. If you highlight the contact on the Adobe site, answer a few questions and then click on NEED of EXTRA HELP. Then connect to the chat. TOTALLY FREE! And you just sit back and watch everything they do, for about an hour. How long approximately it is. But they know what they're doing for sure. As I said, I tried all the available on websites, forums, chats and connect them directly to my computer support, IS THE ONLY THING THAT WORKED they are awesome if you get someone who knows what they're doing, unlike only one, that I had later in the night, which had no idea. I've disconnected and got another person, which sets the creative cloud. Now the rep just fixed and installed InDesign. Save yourself the extra stress as if I was, because I was so frustrated! They are awesome
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tried to install creative cloud but the installation file does not work.
tried to install creative cloud but the installation file does not work.
the installation window is suddenly turned off.
What can I do?
Mac or Windows and EXACTLY what version of the operating system?
Recent Mac AND Windows operating systems have been known to cause problems "weird."
Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and disable your firewall
-also clear the cache of your browser if you start with a fresh browser
-check the file hosts for blocked entries https://forums.adobe.com/thread/1912777
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip.
https://helpx.Adobe.com/creative-cloud/KB/creative-cloud-desktop-application-failed.html
http://helpx.Adobe.com/creative-cloud/KB/failed-install-creative-cloud-desktop.html
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Get error 207 trying to download creative Cloud and someone please help with this problem, thanks in advance please.
Please refer to
-
Restarting my computer (Dell... Microsoft XP), the system tries to install creative projects and requires the insertion of a CD that I don't have or want.
I tried all obvious ploys, but I can't always Cancel/remove this element which is a nuisance, because it prevents me to install other programs that I want to.Any other suggestions would be welcome.Original title: CREATIVE WINDOWSRobert,
Try to run this Fixit: http://support.microsoft.com/mats/Program_Install_and_uninstall
-
I installed creative cloud and select filters and versions, does not come out earlier versions. I have to configure?
just after the point 1/2 towards the bottom of the page is a portal showing how to install previous versions, https://helpx.adobe.com/creative-cloud/help/download-install-app.html
-
I have already installed creative cloud and illustrator (trial) but when I turn on the computer and restart windows, it fails with error code 16 and need me to remove the program, and reinstall.
Need help.
Hello
Please see the link below.
Hope this will help you.
Kind regards
Hervé Khare
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Hi, I can´t see all my programms installed creative cloud. What can I do?
Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html
or you can install it directly.
Available downloadable Setup files:
- Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
- Acrobat: DC, XI, X | Suite X | 9,8 | 9 standard | 8 standard
- Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
- Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
- Contribute: CS5 | CS4, CS3 | 3,2
- FrameMaker: 12, 11, 10, 9, 8, 7.2
- Lightroom: 6.4| 6| 5.7.1| 5 | 4 | 3
- Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
- Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac
Download and installation help links Adobe
Help download and installation to Prodesigntools links can be found on the most linked pages. They are essential; especially steps 1, 2 and 3. If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".
-
I pay for the creative cloud and I can't download the suite adobe?
I pay for the creative cloud and I can't download the suite adobe?
Please download the previous version using: download and install Adobe Creative Cloud applications link
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Creative cloud fails to install (error code 50) does anyone know how to fix this? I'm on Windows 8.1. He has already been installed and asked the update. The update failed with the same code.
"Unable to install". Creative Cloud Desktop: https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
-
I installed creative cloud and indesign CC is not downloading
I'm trying to download InDesign CC (2015) through creative cloud and he says it is "pending". I'm Mac 10.10.5 operating. He "expected for some time." What is going on?
Please try to close as a result of process using the activity monitor and then try.
- CreativeCloud
- Adobe CEF Helper
- Service Office of Adobe
- AdobeIPCBroker
- Creative cloud
- AdobeUpdateDaemon
- AdobeServiceInstaller
- AAM Update notify
- CCLibrary
- node
- The basic clock
If this does not work, please visit:
- Installation of Photoshop CC hung "Waiting."... "in the window of creative cloud.
- Stuck on "waiting" and works do not 'install' - button.
- My creative cloud is picked to "Waiting", try to install Photoshop CC (2014) for 3 hours.
Hope this will help you.
Kind regards
Hervé Khare
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