I tried to install creative cloud and I can't

When I downloaded the creative cloud, I click in install and activate a warning message saying that I must be connected to the internet, but I'm connected to the internet and it won't let me install the cloud. What should I do? Please help me, I purchased InDesign and I can't download it.

Post edited by: MariaJoseSerra

HI Maria,

Welcome to the community!

Please check the settings of firewall and proxy, if they are ok, then try to follow the steps mentioned in http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Thank you!

Ankit

Tags: Adobe

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