I upgraded from 10 items to 13.  The program has downloaded but the installation is stopped at 99%

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• After having upgraded from 12 to 14 of the elements now remove 12 of my mac, and if so do I need any special software.  Note that I also use lightroom 5.

  After having upgraded from 12 to 14 of the elements now remove 12 of my mac, and if so do I need any special software.  Note that I also use lightroom 5.

  Thank you

  Just uninstall what you would like to uninstall all of the software on a Mac:

  Uninstall Mac software

• I just bought a version of lightroom upgrade 6 (mac, upgrade from lightroom 4) and began the process of installation, but when I entered the serial number of the previous version, I got the message "the serial number you entered is not valid. Please try

  I just bought a version of lightroom upgrade 6 (mac, upgrade from lightroom 4) and began the process of installation, but when I entered the serial number of the previous version, I got the message "the serial number you entered is not valid. Please try again. If the problem persists, contact customer service. The number I entered is correct - I checked against the original package and on the products of my adobe account page, and I get the error message even if I try to enter the serial number of the version of lightroom 3 I had before. I am at a loss to understand what I can do: I paid for this product, but I can't install it. The only thing I can think is that the lightroom 4A was purchased from an old computer, but it has migrated successfully to my current imac, as surely, it should work.

  Problem is resolved now - it's due to my misunderstanding of what was required, and enter the serial number of the previous version (as an upgrade) instead of the serial number of the version I had to buy). My apologies for my mistake and thank you for your time.

• I'm upgrading LR from V5 to V6 and the installation software refuses to acknowledge my V5 serial number.

  I'm upgrading LR from V5 to V6 and the installation software refuses to acknowledge my V5 serial number.

  You enter the serial number for upgrade of LR 6 you would have bought first.

• Should I uninstall 10 items prior to the installation of 12 elements?

  Should I uninstall 10 items prior to the installation of 12 elements?

  It is not mandatory, but you can if you prefer to have only 12 installed.  If uninstall you it beforehand, you will need the serial number for 10 If you bought 12 as an upgrade.

• I am installing 13 items and get the installer could not initialize error... on mac...

  I am installing 13 items and get the installer could not initialize error... on mac...

  Please follow the steps in Photoshop elements 13 will not install & check if it helps you.

  Concerning

  Stéphane

• Hello! How can I change the language of the menus IndesignCC from Russian to English after the installation?

  Hello! How can I change the language of the menus IndesignCC from Russian to English after the installation?

  I don't think you can.

  Uninstall id, open your cc desktop application > click settings (the gear icon) > preferences > apps > app language > English > reinstall id

• ? I can't install elements13 first for mac. The installation process stops at "Installation of Forbereder" (Swedish version) of "installation Préparation" in English.

  I have can´t install elements13 first for mac. The installation process stops at "Installation of Forbereder" (Swedish version) of "installation Préparation" in English. ???

  MAc Pro OSX Yosemite Booc retina.

  Kindly try to troubleshooting installation | Photoshop Elements, Elements first. Mac OS

• I need to do a restore on my laptop but I upgraded from premium to ultimate on the line, the restoration will cost the factory how to re - install my upgrade printed only email to purchase

  I have a Sony Vaio VGN series laptop PC that is corrupted and requires a complete restoration of the factory. Recovery discs when it's upgrade in place, but I'm not sure that it will be part of the recovery. I have the original e-mail printed purchase for online upgrade, including the key I will be able to use it again on the same laptop, it was installed on?

  The first thing you need to do is to get your Windows 7 Ultimate Anytime Upgrade key:
   
  An e-mail containing your product key will be sent to the e-mail address associated with your Windows Live ID account or e-mail address you provided if you ignored the account configuration. Note: If you use an email tool or spam blocker spam filter, be sure that you can receive e-mail messages from microsoft.com.
   
  What happens if I lose my product key?
   
  If you lose your product key, you can return to

  www.Windows7.com/GetKey and sign in using the "Sign In" link in the upper right of the page. This will allow to recover your product key if you have established your account with your Windows Live ID. If you do not configure a Windows Live ID account initially there is no record of your online product key. Check your e-mail since it is the only trace of your product key.
   
   
   
  or

  Here are four utilities, which can display your product keys if they are still there:
  Belarc Advisor: http://www.belarc.com/free_download.html
  (He did a good job of providing a wealth of information.)
   
  Also: http://www.magicaljellybean.com/keyfinder.shtml
  and: http://www.nirsoft.net/utils/product_cd_key_viewer.html
  and RockXP: http://www.majorgeeks.com/download4138.html which has additional features.
   
  --------------------
   
  The next thing you need to do is to ensure that your data is backed up:
   
  http://notebooks.com/2010/12/27/how-to-backup-to-an-external-hard-drive/
   http://notebooks.com/2011/02/25/how-to-restore-a-backup-from-an-external-hard-drive-in-Windows-7/
   
  -------------------
   
  The next thing you need to do is to reinstall the base license that you upgraded, Windows 7 Home Premium or Ultimate.
   
  If your computer is pre-installed with Windows 7:
   
  New computers coming often pre-installed with Windows 7 have what is called a recovery partition. This is used to reinstall an operating system in the case of a system failure. To access it, you need to start when you start your computer by pressing a function key. This can be either F1, F2, F9, F10, F11, F12 key DEL or tab. See the manual that came with your PC for instructions on how to reinstall Windows.
   
   
   
  -Samsung uses ESC on most of its systems
   
  -HP use F9 on most of its systems
   
  -Fujitsu uses F12 on most of its systems
   
  -Acer use F12 on most of its systems, but often you need to go into BIOS to allow

  -Dell uses F12
   
   
   
  In general, look at the screen during the POST for a tip for what is possible.
   
   
   
  If your recovery partition is not available or damaged, you must contact the manufacturer of your computer, and request that a defined recovery disk you can use to reinstall Windows 7. They could practice a small shipping and handling.
   
   
   
  ------------------------
   
  If it was a store bought retail license:
   
  http://Windows.Microsoft.com/en-us/Windows7/installing-and-reinstalling-Windows-7
   
   
   
  --------------------
   
  After you have reinstalled your original license, make sure that it is enabled before doing the upgrade to Windows 7 Professional:
   
  How to activate Windows 7 manually (activate by phone)
   
  1) click Start and in the search for box type: slui.exe 4
   
  (2) press the ENTER"" key.
   
  (3) select your "country" in the list.
   
  (4) choose the option "activate phone".
   
  (5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
   
  (6) explain your problem clearly to the support person.
   
   http://support.Microsoft.com/kb/950929/en-us

  ----------------------
   
  Redo the Express Upgrade:
   
  Click Start, type Anytime Upgrade, click Enter a key, enter the Windows 7 Ultimatekey request, click Next, wait while checking the key, accept the license agreement, click on upgrade, wait while the software upgrades, (it may take 10 minutes or more depending on the if updates are required) your computer restarts automatically, after the reboot, Windows 7 will notify you updating the computer, the computer will restart once more automatically and will be completed the upgrade, a window will appear notifying the upgrade was successful and your computer is ready to use, click Close, you should be upgraded to Windows 7 Ultimate files the stored settings and programs.
   
   
   
  ---------------
   
  Go to reactivate the license again.

• Upgrade from trial to purchase. The country's problems.

  Hello!

  Trying to upgrade from trial to purchase. It does not allow me to say if its not available in my country. I am a student so I made my account home to Puerto Rico, but I'm studying in Savannah, Georgia. They are available in both places. I am buying in Savannah, he won't allow it. I don't know what to do. Someone knows what to do? Thank you!

  Hello

  Please see change the country associated with your Adobe ID

  Otherwise, you can contact adobe sales to place an order.

  Contact us | Adobe

  Kind regards

  Sheena

• HP Pavilion 15 laptop: amd driver update after that upgrade from win 10 leads to the boot failure.

  I have a HP Pavilion 15 laptop.

  After I my windows 8.1 upgarded to win 10 and decided to update my graphics driver amd, after the installation of update to the course to restart commissioning hangs at the hp logo (sometimes to start startup repair, then fails).

  This only happens on this specific driver update... do not update this driver translates by "display driver stopped working / crashed and now has recovered" message.

  is this a problem with the update of the driver or I can't use this update in win 10?

  Hey @AnjaneyaAnand,

  Welcome to the Forums of HP Support! This is a great place to find solutions and help our community!

  For starters I would say that the HP Support Assistant running.

  Here are some useful links for the HP Support Troubleshooting Wizard or by downloading the latest version:

  HP Support Assistant

  HP computers - using HP Support Assistant (Windows 10, 8, 7)
  With the help of HP Support Assistant (Windows 7, Windows Vista)
  HP PC - troubleshooting HP Support Assistant (Windows, 10, 8)
  HP PC - troubleshooting HP Support Assistant (Windows 7)

  I highly recommend to run the Windows Update tool that it can find and update all the old drivers or missing you need.

  Please hold me.

  By pressing the Thumbs Up button below, you can always say thank you!

  See you soon,.

  TechSurge.

• After upgrading from firefox (on MAC), whenever I start Firefox it is an installation open - dialog box that I can't understand how to remove.

  I used Firefox without problem, on my Mac, for several years. I've recently updated to v22.0. Now everytime I open Firefox, there is a dialog box (marked "Firefox, 2 parts in stock") that appears with the Firefox icon and arrow pointing to the right and a folder icon. Looks like I wonder again to install Firefox. I've done several times, but the dialog box never goes away. I clicked and press "eject only firefox." The dialog box disappears, but reappears the next time I open Firefox. Firefox seems to work normally, but this installation glitch is annoying. How can I solve this?

  How do you open Firefox... leave an icon on the desktop or in the dock?

  What happens when you open Firefox from the Applications folder?

• Solution Center cannot be found. Install from a valid copy of the installation package

  Original title: "Solution Center"

  I'm having a problem with the Solution Center, and this window pop up on the screen says it is impossible to find and install from a valid copy of the installion package. I have not all copies of the operating system. The computer came loaded with all that.

  What can I do?

  It is built into the operating system. There is no separate download or the available installation option.  I suggest that you contact the manufacturer of the computer for a set of recovery disc (for a small fee) and with those, you should be able to re - install Vista back to the center of Solution - or maybe they will sell you a copy cheap real Installation of Vista disc.  Remember using recovery discs is as a new installation, so you need to back up everything that you want to save (your data at least) that the process will wipe the drive clean of everything.  An image backup will not help as it will scan the newly installed Solution Center when it restores.  You may be able to make your own disks if you have a recovery Partition - ask the manufacturer to this topic too and how to do it if possible.

  Another option is to borrow a disk for Installation of Vista genuine in the same size of the bit and use it to make a repair/update that will preserve your data, programs and settings (a MUCH better option if you can borrow a disk from anyone or get a good price from the manufacturer, if they even offer it).  He will know the correct version of the product key.  Then make a copy for yourself 'for next time"because they are not protected against copying.

  You can reach the center of online solutions to the: http://support.microsoft.com/ph/11732#tab0.  It is not exactly the same as installed with Vista, but it doesn't do a good job and can serve your needs if you don't like or are not alternatives.

  Here is the Microsoft policy on the replacement of the software; http://support.Microsoft.com/kb/326246 which is essentially what I said just above (and some additional information).

  I hope this helps.

  Good luck.

  Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• My local disk drive letter changed from C to D after the installation of Windows XP.

  Help to install window Vista! PLEASE, I BEG YOU! Help!

  Hello!

  For some reason any Local disk under C and D after that I installed Window XP.

  I tried and tried to go back to C but I can't because he has this partition called reserved system, which is 100 MB and this partition has C

  But when I open the window Vista * this is not a CD is an ISO * it happens like that

  "The system (c) partition has insufficient free space. Windows installation needs at least 392 megabytes (MB) of space on this partition. "To install Windows, enough free space and restart the installation.

  Its evil!

  I don't know why its saying C

  My D drive * how window 7 was a c drive * had over 500 GB of free space

  My C drive * which is the reserved system * has about 62 MB on it?

  How can I install Windows vista! I NEED THE ANSWER OF TOMORROW!

  Hello

  Try to change the name of the partition through BACK:

  http://www.ehow.com/how_5969792_change-letters-outside-Windows-XP.html

  www.YouTube.com/watch?v=wmdFejeMyr8

  Hope it works.

  Thank you

  Nitin Aswani

• After a crash during the installation of Captivate, the installer does not "initialize" and the installation process stops. Any suggestion?

  I bought a few days ago from "Captivate". I received the Web address to download the program and the activation number. I downloaded the program (OK), began the installation program (OK) and has received indications that the decompression process was OK. Then the installation has begun, and I was asked to introduce the activation number (OK). After that, a bar showing the progress of the installation was shown on the screen. The bar stops at 2%. I waited more than 20 minutes and not seen any progress. So I decided to start the "task manager" to see if the process was active. I have windows 7, so I pressed ctrl-alt-del and the message (2-5 min later) who was not able to start the Task Manager. I waited longer (more than 1 hour), and since the progress of the installation the indicator was still 2% and I still couldn't activate the Task Manager, I restarted the computer.

  I then tried to reinstall the program. After unpacking, I get the message: "could not initialize installation. Please download Adobe support advisor to detect the problem. I followed the link to find out that the program is no longer available.

  What should I do?

  Hello

  Please follow the steps down below.

  • Disable the startup items. (Ms config)
  • Rename the the below mentioned location OOBE folder.
  • Windows: C > Program files or program (x 86) > common files > Adobe > OOBE and rename the folder in OOBE as (OOBE_old).
  • Uninstall Adobe Captivate 8 components manually from the machine. Manually remove all the files Adobe Captivate and records. You can check the following locations.

  o C:\Program Files\Adobe

  o C:\Program Files\Common Files\Adobe

  o C:\Program Files\Common Macrovision Shared

  o C:\Program Files (x 86) \Adobe*

  o C:\Program Files (x 86) \Common Files\Adobe *.

  o C:\Program Files (x 86) \Common Files\Macrovision shared

  o C:\ProgramData\Adobe*

  o C:\ProgramData\FLEXnet

  o C:\Users\\AppData\Roaming\Adobe*

  o C:\Users\\AppData\Roaming\com.adobe.*

  o C:\Users\\AppData\Local\Adobe*

  o C:\Users\\AppData\LocalLow\Adobe*

  o C:\Users\\AppData\Local\VirtualStore\Program Files\Common Adobe

  • Create a new user account that has admin on her rights.
  • Restart the computer.
  • Connection to a user account.
  • Once you are connected, and then try to install it again.

  Kind regards

  Rajeev.