I want to cancel an app cause they keep in charge each month but when I cancel it still load

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• Hi, I'm in the Brazil, I wanted to buy the student cloud criative adobe because of the promotion, but when I bought (the website to direct me to the links showing the promo together and how it has 60% discount) and when I click on buy in fact the prod

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  [This is an open forum, not a direct line to Adobe support... you have to wait a response]

  Places http://www.adobe.com/content/dam/Adobe/en/products/creativecloud/cc/pdfs/cc-availability-m atrix.pdf

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• I am charged each month for my subscription to the CC but periodically, they decide that I am a member of the trial.

  I am a member for 3 years now, and even if the money is taken from my account every month, without fail, periodically (and unfortunately), they decide that I am a member of the trial.  It's getting really frustrating, considering that I have to go through the whole rigamarole over and over again.  In addition to this, I can't find the link to the chat. They keep saying there is a chat option, but I keep going round in circles trying to find.  It's a huge waste of time.  Sorry if I sound angry, but I'm really, really frustrated.  It is a completely preventable situation and it takes a lot of my day.

  Please visit: https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

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  Megha Rawat

• I thought I had cancelled a few days to join, as I wanted only the free clipart.  Now I find that I am in charge each month, and there is a large cancellation fees.  What can I do?

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  Hello

  Please contact our support team for help - contact customer service

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• I bought an annual subscription with adobe pdf online export and you want to cancel. Still it has only 14 days. I don't know what or how do find or record a serial number because I have no one that I know of. How can I cancel and confirm my refund?

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  Hello

  Please check the help below document:

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• my friend wants to implement collections on his mac to download on his iPhone. but when it tries to load the photo library's grey

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  Hi Jim Climo,.

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• I bought the plan for photography and still pay each month. but I can't use photoshop only after update. and they need to join a plan. How can I do? I can only use for the trial version even I never tell months.

  I bought the plan for photography 6 months ago and still pay every month.

  but I can't use photoshop only after update. and they need to join a plan.

  How can I do?

  I can only use for the same test version that I pay every month.

  Hi yejik42305752,

  Please see the following article: https://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  Kind regards

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• I want to launch Firefox with a blank page, BUT when I restart firefox, it loads the homepage

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  So just to confirm, in the general Panel of the Options page, you set

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  And when you close the Options page and open it again, your bet is still there.

  But when you close Firefox and run it again, it has changed to:

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  There are a number of possible reasons for Firefox to lose your changes of parameters between session. Software that is designed to protect you against unwanted changes you blocks actually make changes sought. This includes Advanced SystemCare, and some other utility/privacy/security software with a 'navigation protection' or a 'protection home page"feature.

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  If you find that Firefox remembers not change between visits on the Options page: you can have a different problem, as a generally unwanted program named SearchProtect who should be removed from the Windows Control Panel or a configuration file 'automatic' which locks your start setting. We can help you to further explore that if this seems to be the behavior.

• monthly subscription, I want to cancel my subscription.

  I want to cancel my subscription and my subscription is monthly, but when he called my number country are always enabled.

  I live in Colombia, help me, please.

  I do not speak English, so, sorry for my intervention.

  Please provide us with your phone number in "PRIVATE MESSAGE"

  Concerning

  Megha Rawat

• I want to cancel my subscription. He says I'm in a free membership, but I'm being charged every month. How can I cancel it?

  I want to cancel my account. He says I'm on a free trail, but I am in charge each month. How to stop these payments and cancel my membership?

  Hi Kristina,

  The Adobe ID on the forums has no active membership CC or licenses under him.

  Please confirm the Adobe Id for which you see the charge each month or you can call customer service to figure out the exact order.

  Kind regards

  Sheena

• When I'm on the phone, people say I hear really far away and can't hear me, but when I put them on speaker they can hear me perfectly. What is the microphone?

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  Courney,

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• In Photos, I changed the date, title and information on the location of the images of a slide digitizing company.  I want to preserve the custom metadata and the original resolution of 2500 dpi in a file backup, but when I export it loses my metadata chan

  Using version 1.3 of Photos, I edited the metadata about the images, I received a business of digitization of slides to insert the first day of the slide, the location, a title and a keyword.  I want to archive these images with the original resolution of 2500 dpi, but when I export original unmodified, it does not preserve information.  When I export by choosing export as XMP IPTC, I can't read the XMP file to see if there are my revisions.

  When I export using the 'Export # photo (s)' choice, I can use the previews/tools/Inspector/iptc and see my changes.  But this photo has only 72 dpi.

  Is there a way to preserve this modification of metadata information in the original not modified?  Alternatively, this file has XMP I exported the info?  If so, how can I read it?  And that would mean I need to export both the original unmodified and the XMP file to my files from archive?

  Don't know what you want - well there is a CIO field in the EXIF fields it is meaningless as DPI is not a setting but the result of a math problem third grade - points by (divided by) inches until you add inches per impression you have no IPR - and when you add inches the DPI for printing are determined by calculating not by any setting

  For more information, see http://www.rideau-info.com/photos/mythdpi.html

  A 1200 x 1800 pixels picture printed as a 4'x 6' printing is 300 DPI bit matter what setting the EXIF says

  LN

• I want to cancel membership simple-app creative cloud to Adobe Premiere Pro (in the month)

  I want to cancel cloud creative single-app for Adobe Premiere Pro membership (at least), please help. I can't do it.

  Cancel your membership Adobe Creative Cloud

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If he continues to not try to use a different browser.

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

• I want to cancel my membership payment, but none tiled or e-mail I can say they stop for me don't charge money, what can I do?

  as if adobe only want to charge me money but allows me not to cancel, what kind of service they provide?

  Return, cancel or change an Adobe order