I want to cancel my subscription, but don't remember my login e-mail that is associated with the account. Can I use the credit card that I am charged to each month to find the email login?
I have a subscription to Photoshop through the creative cloud and I want to cancel it. For the life of me I can't understand what email I used to get the subscription, because none of the ones I usually use are my subscription. I am in charge of every month and you want to just out of this subscription. Is it possible to get my login email from the credit card on file? Help, please! I know the password so I understand what email is associated with the account. Thank you!
Hi Katy,.
The Adobe ID on the forums has no any active subscription under him.
You can contact support by calling/chat and they can help you find the email associated with your card details.
Kind regards
Sheena
Tags: Adobe
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To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
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I received an email on June 16, four days ago. Indicating that I can cancel my payment since MAY 17.
I want to cancel it. Literally so badly I could sing to the heavens.The email States:
"Hi Sammy,.
Your Creative Cloud paid membership will expire on May 17, 2015 (PT). To continue, update your billing information or return to your dealer to buy a prepaid card.
If you need help or have any questions, see the Creative Cloud FAQ or contact Customer Support.
Thank you and enjoy.
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A day before the sending of this email I had to update my details anyway to cause to be poor and scrapping finally enough to pay for the last months payment.
I want to cancel my clues, but because I update my info a day before receiving this email, I believe that I renewed it without knowledge.
If that's the case I want to terminate now because it WAS LATE IN BEING SENT to ME.I am literally seeing red because of the amount of circles, I followed trying just to get in touch with their customer support. Something that seems just no bloody which does not exist.
Please, someone help me. I can't afford this and I can't afford another annual subscription at all... I can barely afford to live on my own.
Sammy.
Hi Sammy,.
I apologize for the experience.
The cancellation of the subscription, please contact customer service (be sure to sign in to your Adobe account before accessing the link)
Reference: cancel your creative cloud membership
Kind regards
Sheena
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I want to cancel my subscription, but I can't get in touch with you guys
I've been a costumer with Adobe for almost 2 years now with an annual membership to creative cloud, but now when I really need to speak with the support to cancel my subscription for a while, I'm on the forums instead of a real person, I can call or email. Is it really so hard to support loyal customers who really want to stay with you in the future, but needs a break right now?
Hi matal65772359,
Please contact our team of customer support Monday, follow this link Contact Customer Care, sign in using your Adobe ID & click on "still need help? To join us"button to throw the cat.
Kind regards
Nicos
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sincerely of P Schongart
If you are referring to a self-renewal subscription: view, change or cancel your subscription - Apple Support
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I WANT TO CANCEL MY SUBSCRIPTION BUT CAN NOT UNDERSTAND YOUR INSTRUCTIONS ONLINE AS A WAY OF DOING
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How to use the credit on my account rather than using my credit card?
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What exactly happens when you try to buy something? The balance of your account should automatically be used for purchases, there is no definition change how items are charged - if you are an organizer of family in the sharing of the family, or trying to present, you cannot use your balance.
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I want to cancel my subscription, but I can only contact support via the forum
Ive been to the link https://helpx.Adobe.com/contact.html ?, but it wont let me contact the support in any way other than the forum
You may please check out the link below for instructions on cancellation.
Cancel your membership creative cloud
For more information you can contact the Support from Adobe by clicking on the link below.
Please make sure that you are connected to the right Adobe ID.
Hope this will help you.
Kind regards
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Please use this communication as an official notice of cancellation of my plan. Do not over load. Thank you.
You may please check out the link below for instructions on cancellation.
Cancel your membership creative cloud
For more information you can contact the Support from Adobe by clicking on the link below.
Please make sure that you are connected to the right Adobe ID.
Hope this will help you.
Kind regards
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I want to cancel my subscription, but when I go to 'plans and products' nothing comes.
Help!
I'm really sorry for this late reply. I triggered an escalation & get it cancelled. You will not be charged more for it.
Concerning
Stéphane
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OK my question is already in the title ;-)?
Once again greatings, Wim Sijses.
Wim, in order to cancel the order, please contact customer service
You can use: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For more information on cancellation: cancel your creative cloud membership
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Hello
I think you can...
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