iBook charged me twice for the same books

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• Adobe charged me twice for the same thing

  I don't know how it happened but I logged in twice on the same machine and each time has been ask confirm my registration and details of my entry card. When I looked at my order history, I discovered that Adobe has charged me TWICE for the same product (Creative cloud) on the same machine (1 seat). How can I get one of them canceled?

  Sorry for the frustration, all.

  If not already resolved, don't forget to join our Support team directly via chat or by phone: http://helpx.adobe.com/contact.html

• After the migration, I connect twice for the same user account

  On a new MacBook, with El Capitan, I migrated files from opportunity MacBook Pro running El Capitan. I kind off twice to the same user account. Don't know how to cancel it.

  Step 1

  Please, open the security and privacy pane in system preferences and click on the padlock icon in the lower left corner to unlock the settings.

  The FileVault tab. There may be a button marked

  Allow users...

  If so, click it. In the sheet that opens, there may be a button marked

  Allow the user...

  next to your username. If so, click this button and enter your password when you are prompted.

  Click on continue and close the preferences window.

  Test. If this step does not resolve the problem, continue.

  Step 2

  Please, back up all data before proceeding.

  Triple-click anywhere in the line below on this page to select this option:

  /Library/Preferences/com.apple.loginwindow.plist

  Right-click or Ctrl-click on the highlighted line and select

  Services ▹ reveal in Finder (or just to reveal)

  of the contextual menu.*, a file must open with a selected item. Move selected item to the trash. You may be prompted for administrator login password. Restart the computer and empty the trash.

  * If you do not see the item context menu copy the selected text in the Clipboard by pressing Control-C key combination. In the Finder, select

  Go ▹ go to the folder...

  from the menu bar and paste it into the box that opens by pressing command + V. You won't see what you pasted a newline being included. Press return.

• I was charged twice for the same image!

  Hello

  I decided to give a shot of Adobe Stock and bought some images, I must of clicked twice somewhere and ended up with two licenses of the same photo.
  Who should I contact to fix this problem?

  Your help is appreciated.

  Fred

  Hi Fred

  Yes, this is what it looks like on my side.

  If you connect to stock.adobe.com, you should see IMAGES = 1 along the top bar.  If this isn't the case, please let me know.

  Thank you

  Bev

• (Help!) Subscription free magazine app - rejected twice for the same bug - specifically, the activity in

  Hello

  Here is the response of rejection of the application.

  ---------------------------------------------------------------------------------------------------------------------------------------------------------

  2.2

  We found that your application exposes one or more bugs, when the review: iPad iOS 7.1, running on Wi - Fi and cellular networks, which is not in accordance with the App Store Review Guidelines.

  Specifically, the activity indicator turns indefinitely subscription. Please see the attached screenshot for details.

  For questions at the level of the discrete code, you can check with Assistance technique Apple Developer. When the DTS engineer follows upward with you, please be prepared to provide:

  -all the details of your rejection problem (s)
  -screenshots
  -steps to reproduce the problem (s)
  - symbolicated crash logs - if your problem results in a crash log

  If you have difficulties to reproduce a problem report, please try to test the workflow as described in <https://developer.apple.com/library/ios/qa/qa1764/ > Technical Q & A QA1764: how to reproduce a bug or crash who see only App Review or users.

  • Screenshot_0.PNG

  ---------------------------------------------------------------------------------------------------------------------------------------------------------

  I had the same rejection of the first time. After watching Adobe online, thought it was a billing issue, so I managed to get this rectifed. I hadn't used a shared secret (as he had not shown because I thought, the billing was not setup correctly). After that we have fixed the billing, I had access to the shared secret that I used.

  Any ideas what this could be?

  The app is a magazine app that's free subscription. It is the inapp purchase. No folio in app purchases don't, because they are free. Sent with the first version on the magazine published, although Apple coulnt got her in the form of time subscription.

  Help! Because it is the second rejection, it's two weeks and I'm getting closer an event that I have the app live for.

  Thanks for any help,

  Matt

  Hello

  First of all, thanks a lot for all the help of Bob, Neil and Jr. Your responses were quick and very useful.

  Gold support were also very good. Thanks to the DOE for this one.

  Solution: because the product ID are marked as such in a few different places, and I was trying to make sure that his marriage with them upward, I gave the folio and the same subscription ID. Maybe, he could help mark the folio and subscription IDS differently? (I so myself and I remembered, as soon as it has been pointed out. Well! Can't see the forest for the trees sometimes).

  _01 added to the Folio Product ID and try again. Wish me luck!

  I found very good support Adobe's Gold.

  Kind regards

  Matt

• charged three times for the same thing

  They called to complain about bill twice to fix premium $99.00... fixed it by charging me the THIRD time

  Unfortunately, no one here can help you with this kind of problem.  Here we help other Windows users with questions about the users of Windows (not Microsoft employees) or problems of security on their Windows systems. You have to go back to anyone you first contacted for assistance.

• Hi, I use my card of credit twice for the same subscription, how do I get refund that are changing other subscription product

  [Personal information by Mod]

  You need to deal with Adobe to fix the problems of billing that it is a site of user form.  Try to use the cat on Adobe.com, you may be able to do it to manage accounts and plans on this site after signing in.

• Why books make me buy the same book over and over again to see on various devices?

  I bought a book online and read on my iPad... I would also like to be able to read this book on my iPhone because it is easier at times... but books made me buy the same book again for now, double the cost for the same book I own, under the same account, just on a different device. This is how it works? What I must again and again get you the book even if I want to read on my different devices?

  Hello there, Kenneth.

  It seems that you are having problems getting purchased content on multiple iOS devices. The following Knowledge Base article provides a good explanation of how iBooks purchases should work:

  On iBooks

  In addition, the following article offers how to get these purchases on other devices:

  Download your latest purchases

  Before you can access a purchase, you must do the following:

  1. Make sure you have the latest versions of the software on your iPhone, iPad or iPod touch and your Mac.
  2. To log in with the Apple ID you used for the original purchase. Use the following steps to see what Apple ID allowing you to download something.
     If you see a message that says: "this device is associated with an another Apple ID." "You cannot link this device to another Apple ID to [number] days," you may need to wait to download your purchases. Learn more about the devices associated.
  3. Check if the purchases you are looking for are hidden. If your purchases are hidden, you can see them not even after following the steps below. Learn how to view purchases.
  4. See if content is available for the redownload. Previously purchased may not be items not available if they are no longer on the iTunes Store. Also, make sure that you are in a country whereyou can redownload points. If you have changed your Apple ID from one country to the other, you cannot download items you purchased in a previous country.

  If you are a member of Apple's music, the items you've saved for use in offline mode do not appear in your purchased item. Learn more about the Apple's music.

  If you use family sharing, you can download the content purchased by other members of your family group.

  {...}

  Re-download a book

  You can re-download books in iBooks on iPhone, iPad, iPod touch, or Mac (using OS X Mavericks or later), or iTunes on a PC.

  On an iPhone, iPad or iPod touch

  1. Open the iBooks app.
     If you use iBooks 3.2 or earlier, click on the store.
  2. TAP purchased from the lower navigation bar.
     
  3. Press the download icon next to the book you want to download. The book is downloaded on your device.

  On a Mac

  1. Open IBooks.
  2. Click on iBooks Store.
  3. If prompted, sign in with your Apple and the password.
  4. Under quick links on the right side of the iBook Store, click purchase.

  
  
• Select No in my view purchased content library that is not on your computer.


• Scroll to find the book you want to download.
• Click on the download icon in the upper right corner of the item you want to download. Downloads of your book in your library.

On a PC

1. Open iTunes.
2. Click Connect and enter your Apple ID and password.
   
3. Click on your name and select purchased in the menu.
   
4. In the upper right corner of the screen, click on books.
5. Click on 'Not in my library' to the purchased display content that is not on your computer.
   
6. Scroll down until you find the item you want to download.
7. Click on the download icon in the upper right corner of the item you want to download. Downloads of your book in your library.

Finally, if you are connected the two devices with the same Apple ID and you need to report a problem with your purchases, this article will help you:

Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, and iBooks Store

To report a problem or request assistance with a product purchased on the iTunes Store, App Store, Mac App Store, and iBooks Store:

1. Visit reportaproblem.apple.com in your browser.
2. When you are prompted, enter the Apple ID and password used to start the purchase of the item, and then click Sign In.
3. Find the item, you have a problem with, then click on report a problem next to her.
4. The problem choose choose the problem you are experiencing.
5. Follow the instructions on the screen. You may be asked to describe the problem in a text field.
6. Click Submit and we will look at your problem.

If you use the sharing of family and you have a problem with a shared item, ask the family member who had initiated the purchase to report the problem by following the steps above.

Thank you for reaching out to the communities of Apple Support.

Kind regards.

• Why did I not buy the same book over and over again for each device?

  I bought a book for iPad on the iTunes app, then when I wanted to read the same book on my iPhone, I had to buy the same book again and then to read on my Mac at home I had to buy the same book again. I thought once I bought a book under my account that I could use it on all my devices, but apparently not the case. This is how it is supposed to work? Having to buy the same book for each device? If this is not the case, how it works and how do I get a refund for the book two, I bought extra?

  When you buy an ibook that it will be free to download on your other devices/computers, as long as the book remains in the store, it's the same version of the book and you don't move the country (and you use the same account that you bought with).

  How were you download on your Mac? Books you can redownload will appear in the purchase link under quick links on the right side of the homepage of iBookstore in iBooks. They should also show in the ibookstore with download instead of a price button.

  You have been charged for the same thing that you initially copy bought (he didn't is not ore just one version of the book in the store?), and that you use the same account? Contact iTunes Support: http://reportaproblem.apple.com

• I have 6 which weighed charges on my debit card for the same Netflix subscription.

  I tried to update my information to cc without success, I might add, and now I have 6 which weighed charges on my debit card for the same Netflix subscription. He has actually decreased my debit card that has sufficient funds, and I hope that I have that I extract only, the only time. Can anyone confirm if this has happened to them before?

  Thanks in advance!

  Whenever you add or change your payment information, you are likely to receive a temporary store operating load, your card issuer should remove in a few days or more: on the payment card's authorization in the iTunes Store - Apple Support

  If the card is still declined, then the subscription will be not have been paid for. You can check with the card issuer to see if they are declining, or try another card (a card have a chance to be accepted it must be registered with the same name and address (including the format and spacing etc) that you have on your iTunes account and have been issued by a bank in the country where you are and which is therefore the country on your iTunes account).

• I paid for the service twice in the same day for mistake

  Hello, I paid for the service twice in the same day for the error, and he was not of conclusion of download. I dind't one of the programans and Noah have to pay. You can check my order? and possible restart at least adobe first pro?

  This is an open forum, not Adobe support... below to connect with Adobe personnel to help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Download photoshop for free twice on the same computer with a different account?

  Download photoshop for free twice on the same computer with a different account?

  No, you can use the trial only once on a single computer.

  Concerning

  Hervé Khare

• I was charged twice for the application of export it in PDF format. How can I cancel?

  I was charged twice for the application of export it in PDF format. I want to cancel both. How can I do this? I failed to export the PDF to Word, and I am not satisfied with this product.

  Hi Kate, Canada

  I'm sorry that ExportPDF has not worked for you. Please see to cancel your subscription or membership. Acrobat.com online services.

  Best,

  Sara

• Help understand the Double billing for the same product on the same account

  Recently, I realized that I make double charge on my account from creative cloud for the same exact items charged to the exact same credit card. In addition, I must say that I had two accounts still somehow. It is because I have lost access to the associated e-mail account and do could not connect. When I talked to Adobe at this time there they notify that I have create a new account with a new email, I did. That being said, every month for almost a year I was charged $31,79 and the new account as well. (I admit I'm not very good about checking all my automatic subscriptions online monthly but supposed to Adobe as a company highly and popular, could do things). I called and the first representative I spoke with today understands the problem and transferred to me for a refund, however once transferred, the representative was not only do not understand but rude and gave me a refund for 6 months. As of today, they canceled the account I have not used and me be charged twice a month for but only paid 6 months more than 12 months of double billing. The representative tried to tell me he was doing me a favor because I wasn't in charge of normal early termination fees. It has become so confusing and so I did at that moment that I said I would get more help here in the forums...

  1. I'm trying to understand why in the world they would even charge me a cancellation fee when I was clearly NOT cancellation of an account, just to make a change, which was made according to the way which they charged me and, of course, who they do not now recognize?

  2. How can I reload the same exact account for exactly the same product with activation of the said product as a single computer, and no other user (not to mention that I just used the product)?

  Any help or advice would be appreciated!

  All first of all my apologies for the not so pleasant experience.

  The Adobe ID here in the forum has a CC bought in March 2016 with no cases registered.

  I understand that this is for another subscription CC, could you please me message in private closed, the file number or the number of order which you have been invoiced in duplicate.

  I can probably follow that.

  Concerning

  Stéphane

• I have two versions of the same book on my iphone and ipad.  I want the same book, so I can study on each device.  I tried to remove the books and start again.  It does not work.  Help.

  I have two versions of the same book on my iphone and ipad, which are not synchronized with the other.  I want the same book on each device, so I can study on one or the other.  I tried to remove the books on my phone, ipad & itunes and start again.  It does not work.  Help.

  Hello david.hogan87,

  Thanks for posting about what is happening. If I understand you correctly, you have a book you want on your iPhone and iPad, but neither is synchronizing correctly to have both.

  Have you checked every device to confirm that the same identifier Apple is signed all three?

  iPhone and iPad: head to settings > iTunes and App Store

  iTunes: on a Mac, it's under account or installed depending on the version of iTunes store.  On a PC, it is also under account, and if you don't see the menu bar, click on the triangle in the upper left corner to view the Bar Menu or CTRL + B on the keyboard.

  If all 3 have the same signed Apple ID, post the version of iOS and iTunes for all three devices here, please.

  Best regards.