ICM Subsytem decommissioned
A new system IPCCE.
ICM version 7.0
QM version 3.5 (4)
CCM version 4.1.3 (sr2)
so do I integration, subsystem JTAPI is in service, but the subsystem of the ICM on the SVI is always "out of service".
All components of the ICM has been configured and the PIM for CallManager is ok.
Through the CRS trace log, I saw the following:
-----------------------------------------
[558: Oct 17% 17:23:19.687 CSE-MIVR-LIB_ICM-7 - UNK:Socket put in place with the ICM: Socket=Socket[addr=SHAOICM01/22.164.146.130,port=2026,localport=5000]
559: Oct 17% 17:23:19.687 CSE-MIVR-LIB_ICM-7 - UNK:Waiting to the new message of the ICM
560: Oct 17% 17:23:19.687 CSE-MIVR-LIB_ICM-3 - DECODING_ERROR:ICM decoding error Message: Exception = java .net .SocketException: connection reset by peer: JVM_recv in the input stream taken reading
561: Oct 17% 17:23:19.687 CSE-MIVR-LIB_ICM-3 - EXCEPTION: java .net .SocketException: connection reset by peer: JVM_recv in the input stream taken reading
562: Oct 17% 17:23:19.687 CSE-MIVR-LIB_ICM-3-EXCEPTION: at java.net.SocketInputStream.socketRead (Native Method)
-------------------------------------
So, what is the possible reason caused this?
Or it's a bug in the system?
Hope someone can give me an idea. Thank you
I would look at the PIM traces on the PG could hit a timeout such as:
HKL\software\cisco\icm\your_instance\pgxx\pg\currentversion\pimx\vrudata\dynamic\SessionOP
enTimeoutSeconds
who could be hit in 30 seconds.
Tags: Cisco Support
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