Integration of ICM with Avaya with AES and CMS

My client is using Cisco ICM 7 (0) SR3 which is integtrated to an ACD Avaya help EAS and CMS. It's Live for a year, recently they tried to reach officer reason codes is not ready but MHI receives only zeroes instead of the reason code. I was wondering if anyone has experienced this or if there is a setting on the PG or the Avaya which could be changed so that CIM at the front desk officer is not ready codes.

Hi Klarash,

Thank you for closing the loop. Please check the question as answered in futures and other persons referred to them.

Thank you

/ Cedric

Tags: Cisco Support

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