Icons of the screen does not not on laptop

I have a printer HP 5520 since December last and initially configured is a Dell Inspiron desktop pc wireless. I have regularly print and scan documents to your pc, without any problem.

Recently, I have connected a Dell laptop to the printer, wireless again and had no problems printing. However, I have a problem of scanning. When I click the icon all get is a Notepad document. I tried software laoding the laptop using the supplied disc and also go online. It was also unsuccessful. I can still print without problem but still only get the document in Notepad - titled "HPSolutionPortal - notebook" or "HPSPProgress - notebook."

I have some updated versions of Java and Adobe

Hello

Please follow the steps listed in this document and let us know if it solves the problem.

Thank you

Tags: HP Printers

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