ICT Agent OS Desktop and IP phone connection...

Hi all

Is it possible to use the connection IP phone or something similar to log agents in groups of skills via the handset if/when the Office CTIOS Toolkit isn't available? (Computer problems etc...)

We use the IPCC Enterprise 7.1 (4).

Thank you

IP phone Agent service is supported only with CAD not CTI OS. I belive Cisco Advanced Services has an application similar to the IP phone Agent, so you will need to contact them for this.

HTH,

Chris

Tags: Cisco Support

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