Microsoft Desktop Designer, not detected

I bought the Microsoft Desktop, keyboard and Bluetooth mouse package designer.

Despite the guidelines in the Microsoft Help options 1, 2 and 3 of the section has failed.

I am convinced that it is a driver compatibility problem because the same steps failed on my Dell Latitude E7240, running Windows 7 Pro SP1 64-bit, as they did on my Asus EEEPc 1215 running windows 10.

Both devices connect and work perfectly with my Samsung Galaxy Note 8, my Samsung Galaxy S4 phone Tablet and my Apple iPhone 6.

I saw the lame answers in a lot of posts here, which none offer any explanation of why this product does not connect to Microsoft machines but works great on Microsoft products not?

I can't remove my generic Bluetooth driver, he re - installs automatically when Windows restarts.

Please advise a solution, or a refund of the cost of the product.

Hello

Thank you for visiting Microsoft Community.

According to the description, I understand that your keyboard and mouse are not detected on your PC running Windows 7. I will certainly help you to question.

I would like to know some information:

  1. Have what troubleshooting measures you tried?

  2. Do you receive also any error message when you connect the devices?

  3. You have installed all the latest Windows updates?

  4. What is the brand and model of your PC?

Also, I suggest you follow the steps mentioned below:

Method 1:

http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

Method 2:

See the link below and check if this is useful:

Hardware devices do not work or are not detected in Windows

https://support.Microsoft.com/en-us/mats/hardware_device_problems/en-us?WA=wsignin1.0

For more information, you can also check out the link below:

Mouse, touchpad and keyboard with Windows problems

http://Windows.Microsoft.com/en-us/Windows/help/Mouse-touchpad-keyboard-problems-in-Windows#V1H=tab04

Hope this information helps.

Thank you to provide us with the information to look for more on this subject and to better understand the issue and we will be happy to offer our help.

Thank you.

Sincerely,

Ankit Rajput

Tags: Windows

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