iMac restarts again and again. Help! 10.11.3 OSX
Just last week, I've updated my iMac 21 "OSX 10.11.3 via the App Store. For the first days it was working fine, but now it suddenly stops and restarts by itself, sometimes showing the kernel panic screen, others restarts and after a few minutes, even an hour, start again.
I even reinstalled the Combo Update 10.11.3 even Delta update and download it from the Apple Support page, thinking that it will be take care of the problem, but no, the computer keeps restarting.
After the update, I have installed new software, but I don't know if it is a conflict of the update with my machine or is in conflict with any software installed.
Already ran utility disk to see if she could fix any problem, but it does not have any question and shows everything is fine, but this isn't true.
Can someone help me?
I can't work as they expect that in any minute will restart. Obviously, I save my work run every time.
Julian.
iMac 21 "end 2014, 10.11.3.
Thank you!!
I would first back up all your data via Time Machine, and then erase the hard drive and completely reinstall OS X. How to reinstall OS X on your Mac - Apple Support Set up as new, make sure that all updates are installed and test to see if everything works well for a good day. If everything looks good, use the Migration Wizard to restore the backup Time Machine. Move your content to a new Mac - Apple Support Good luck!
Tags: Mac OS & System Software
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Hi, I'm updating my iMac and after that it restart again and write this panic report. Pleas if somebody know what can I do please help me
Anonymous UUID: F566129E-3EB9-4E28-4DF3-63D440FEBBB2
Kills Jul 26 14:32:01 2016
Panic report *.
panic (the appellant 2 cpu 0xffffff800dbb3bf2): "pointers element of invalid queue for 0xffffff8024cb0a40: 0 0"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.60.10/osfmk/kern/queue.h prev: 241.
Backtrace (2 CPU), Frame: Return address
0xffffff918935b440: 0xffffff800dadab52
0xffffff918935b4c0: 0xffffff800dbb3bf2
0xffffff918935b640: 0xffffff800db508dc
0xffffff918935b710: 0xffffff800dae430a
0xffffff918935b750: 0xffffff800dfa228e
0xffffff918935b790: 0xffffff800e004324
0xffffff918935b7d0: 0xffffff800dfee5da
0xffffff918935b7f0: 0xffffff800dd383e8
0xffffff918935b830: 0xffffff800dd37fa8
0xffffff918935b890: 0xffffff800dd26ea7
0xffffff918935b8f0: 0xffffff800dd1a79f
0xffffff918935b9a0: 0xffffff800dd06358
0xffffff918935bbe0: 0xffffff800dd06e70
0xffffff918935bf60: 0xffffff800e028380
0xffffff918935bfb0: 0xffffff800dbeca58
The process corresponding to the current thread BSD name: AdobeUpdateDaemo
Mac OS version:
15G 31
Kernel version:
15.6.0 Darwin kernel version: Thu Jun 23 18:25:34 PDT 2016; root:XNU-3248.60.10~1/RELEASE_X86_64
Kernel UUID: B5AA8E3E-65B6-3D0E-867B-8DCCF81E536C
Slide kernel: 0x000000000d800000
Text of core base: 0xffffff800da00000
Text __HIB base: 0xffffff800d900000
Name of system model: iMac12, 2 (Mac-942B59F58194171B)
Availability of the system in nanoseconds: 94483899823
last load kext to 53361190473: com.apple.driver.AppleBluetoothHIDKeyboard 181 (addr 0xffffff7f8fadd000, size 16384)
kexts responsible:
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 110.22.0
com Apple.filesystems.autofs 3.0
com.apple.driver.AppleBluetoothMultitouch 90.3
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 274.12
3.12.8 com.apple.driver.ApplePolicyControl
com.apple.driver.AppleHDAHardwareConfigDriver 274.12
com.apple.driver.AppleHDA 274.12
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.kext.AMDFramebuffer 1.4.2
com Apple.Driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.AMDRadeonX3000 1.4.2
com.apple.driver.AppleIntelHD3000Graphics 10.0.0
3.12.8 com.apple.driver.AppleMuxControl
com.apple.iokit.IOBluetoothSerialManager 4.4.6f1
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleBacklight 170.8.9
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.6f1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleLPC 3.1
com.apple.kext.AMD6000Controller 1.4.2
com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0
com.apple.driver.AppleSMCLMU 208
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleFIVRDriver 4.1.0
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.driver.AppleHV 1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.iokit.IOBluetoothUSBDFU 4.4.6f1
com.apple.iokit.SCSITaskUserClient 3.7.7
com.apple.driver.AppleIRController 327,6
com.apple.driver.AppleUSBStorageCoexistentDriver 3.7.1
com.apple.driver.AppleUSBCardReader 3.7.1
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 38
2.8.5 com.apple.iokit.IOAHCIBlockStorage
com.apple.iokit.AppleBCM5701Ethernet 10.2.0
com.apple.driver.AppleAHCIPort 3.1.8
com.apple.driver.AppleFWOHCI 5.5.4
com.apple.driver.AirPort.Atheros40 700.74.5
com.apple.driver.usb.AppleUSBUHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com Apple.NKE.applicationfirewall 163
com Apple.Security.Quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.driver.AppleBluetoothHIDKeyboard 181
com.apple.driver.AppleHIDKeyboard 181
com Apple.kext.Triggers 1.0
com.apple.driver.IOBluetoothHIDDriver 4.4.6f1
com.apple.driver.AppleMultitouchDriver 304.12
com.apple.driver.AppleHIDTransport 5
com.apple.driver.DspFuncLib 274.12
com.apple.kext.OSvKernDSPLib 525
com.apple.iokit.IOSurface 108.2.3
com.apple.iokit.IOAcceleratorFamily2 205.11
3.12.8 com.apple.driver.AppleGraphicsControl
com.apple.iokit.IOSerialFamily 11
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.6f1
com.apple.iokit.IOBluetoothFamily 4.4.6f1
com.apple.driver.AppleHDAController 274.12
com.apple.iokit.IOHDAFamily 274.12
com.apple.iokit.IOAudioFamily 204.4
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleThunderboltEDMSink 4.1.1
com.apple.kext.AMDSupport 1.4.2
3.12.8 com.apple.AppleGraphicsDeviceControl
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.CoreCaptureResponder 1
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7
com.apple.iokit.IOBDStorageFamily 1.8
com.apple.iokit.IODVDStorageFamily 1.8
com.apple.iokit.IOCDStorageFamily 1.8
com.apple.iokit.IOAHCISerialATAPI 2.6.2
com.apple.iokit.IOUSBHIDDriver 900.4.1
com.apple.iokit.IOUSBMassStorageClass 4.0.2
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
com.apple.iokit.IOUSBMassStorageDriver 1.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com Apple.Driver.USB.cdc 5.0.0
com.Apple.Driver.USB.Networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.usb.AppleUSBHub 1.0.1
com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
com.apple.driver.AppleThunderboltDPOutAdapter 4.1.3
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleXsanScheme 3
com.apple.driver.AppleThunderboltNHI 4.0.4
com.apple.iokit.IOThunderboltFamily 6.0.2
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.driver.AppleUSBMergeNub 900.4.1
com.apple.iokit.IOAHCIFamily 2.8.1
4.6.1 com.apple.iokit.IOFireWireFamily
com.apple.iokit.IO80211Family 1110.26
com.apple.iokit.IONetworkingFamily 3.2
com Apple.Driver.corecapture 1.0.4
com.apple.driver.usb.AppleUSBUHCI 1.0.1
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.usb.AppleUSBEHCI 1.0.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com Apple.Security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 417,4
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com Apple.KEC.pthread 1
com Apple.KEC.corecrypto 1.0
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Memory module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory module: 0/DIMM1 BANK, 4 GB DDR3, 1333 MHz, 0 x 0198, 0x393930353432382D3035312E4130304C4620
Memory module: 1/DIMM1 BANK, 4 GB DDR3, 1333 MHz, 0 x 0198, 0x393930353432382D3035312E4130304C4620
Airport: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0 - P2P
Bluetooth: Version 4.4.6f1 17910, 3 services, 27 aircraft, 1 incoming serial ports
Network service: Wi - Fi, AirPort, en1
Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB
Serial ATA Device: OPTIARC DVD RW AD - 5680H
USB device: USB 2.0 Bus
USB device: FaceTime HD camera (built-in)
USB device: Hub
USB device: Hub BRCM2046
USB Device: USB Bluetooth host controller
USB device: USB 2.0 Bus
USB device: Hub
USB Device: IR receiver
USB Device: Card reader
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First remove all the third-party RAM installed on the computer and re - built-in. Then, restart and test, whether the KIMBERLEY process continues to have a barrette of faulty RAM MEMORY.
Finally, what third party RAM brand has been installed? In these forums, because the iMacs are sensitive and benefit from the high quality of RAM, the Crucial two (buy it direct) and the two OWC (www.macsales.com) RAM are recommended because of their high quality and reasonable price. You can also have another hardware problem, in your case I would try to boot from the Partition Recovery (command + R to start) and open disk utility to see if the boot disk is found. You can also use Apple Hardware Test or Apple Diagnostics according to the age of the computer to run a test to see if two applications can detect any material error.
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After downloading the update for Yosemite 10.10.5, I got an annoying popup with a beep sound blaring that says that Safari crashed. I've forced to leave Safari, rebooted and popup returned once more. Restarted again and popup went. What was it?
Open Safari while holding the SHIFT key
Try to reset the settings of Safari:
1. open Safari
2. click on the Safari menu at the top (to the right of the Apple logo)
3. Select the Preferences/Privacy tab
4. click on remove all data from the Web site
5. close Safari.
Remove cache Safari files:
1. click on finder
2. look for the menu GO to top
3. click on GO and hold down the option key. This will show a user library folder.
4. click library and find the Caches folder
5. in the folder caches com.apple.Safari Ouvrezledossier
6. move the Cache.db file Trash.
This should solve the problem. If it does not help, try to disable the Safari extensions
1. open Safari
2. click on the Safari menu at the top (to the right of the Apple logo)
3. Select Preferences
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5 disable all extensions of
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I hv just installed windows xp sp2.
everything worked fine until I updated to windows.
I was installing updates. then I got to update explorer 8.
When he had finished, I got a message about an update could not be installed.
but explore 8 has been installed. then "he asked to restart and I restarted and after that my computer just come to the opening of window screen and restart again and again."
I did not reach the same office.
Help, please. I happens every time when I install explorer 8.
Honestly, it looks more like a hardware problem. Turn it off for a while and then turn it on. If it remains longer before it restarts, you have problems with the heat. Check your bios and see what are the time and the tension.
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I did system recovery on my toshiba m305d-s4840 laptop computer Windows Vista 64 bit and the wire of the laptop was not connected and the battery died, now I can't do anything on the computer I can not even click F12 and restart again once, what do I do to solve this problem, the computer does nothing when you turn it on It's in the green bar at the beginning (loading screen)? Please help, thanks
Hello
Whether you use the Toshiba recovery method, I suggest you contact Toshiba support for help with what is their method of recovery which has been interrupted.
http://www.CSD.Toshiba.com/cgi-bin/TAIS/support/JSP/home.jsp
See you soon.
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in the blue screen it rights something that suddenly turns off and restarts again.
in the blue screen that he rights something that suddenly turns off and restarts again.my at startup of windows and after it notifies wait me and it stays like that for a long time and restarts again. Help
Hello
Look in the Event Viewer to see if something is reported on those.
http://www.computerperformance.co.UK/Vista/vista_event_viewer.htmMyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
TIP - Options - Advanced filter allows you to see a period of time instead of the entire file.
http://www.NirSoft.NET/utils/my_event_viewer.html-------------------------------------------------------------------------
Also this, so you can see the probable bluescreens.Windows Vista restarts automatically if your computer encounters an error that requires him to plant.
http://www.winvistatips.com/disable-automatic-restart-T84.html-------------------------------------------------------------------------
Here are a few ways to possibly fix the blue screen issue. If you could give the info from the blue screen that would be
Help. Such as ITC and 4 others entered at the bottom left. And any other information such as STOP error
codes and info like IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.As examples:
BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002or in this format:
Stop: 0 x 00000000 (oxoooooooo oxoooooooo oxoooooooo oxooooooooo)
Tcpip.sys - address blocking 0 x 0 00000000 000000000 DateStamp 0 x 000000000It is an excellent tool for displaying the blue screen error information
BlueScreenView scans all your minidump files created during 'blue screen of death '.
hangs and displays information about all accidents of a table - free
http://www.NirSoft.NET/utils/blue_screen_view.htmlBlueScreens many are caused by old or damaged drivers, video drivers in particular, but there are other causes.
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Often drivers up-to-date will help, usually video, sound, network card (NIC), WiFi, 3rd party keyboard and
smile, as well as of other major device drivers.Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htmHow to install a device driver in Vista Device Manager
http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.htmlHow to disable automatic driver Installation in Windows Vista - drivers
http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
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http://support.Microsoft.com/kb/958233Troubleshooting, STOP error blue screen Vista
http://www.chicagotech.NET/Vista/vistabluescreen.htmUnderstanding and decoding BSOD (blue screen of death) Messages
http://www.Taranfx.com/blog/?p=692Windows - troubleshooting blue screen errors
http://KB.wisc.edu/page.php?id=7033-------------------------------------------------------------------------
In some cases, it may be necessary.
The Options or Vista recovery disk Startup Repair
How to do a startup repair
http://www.Vistax64.com/tutorials/91467-startup-repair.htmlThis tells you how to access the System Recovery Options and/or a Vista DVD
http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspxI hope this helps.
Rob - bicycle - Mark Twain said it is good. -
BlackBerry Smartphones blackberry restart again and again
I use this device blackberry 9220 and now its dead. He himself is restarting again and again... I tried to update the operating system and also in the format of the device. I also deleted all applications. but the problam remains. Help, please
It's the other KBs 2 Post 2 above:
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- KB101 44 how to force detect the BlackBerry smartphone using the Application Loader
The point isn't do not update your operating system... but to reload your operating system correctly. You can also investigate their utility has more chance of BBSAK.ORG... sometimes.
Good luck!
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Windows XP restarts again and again
Pavilion dv5000
The laptop restarts again and again. There is a flash of the dreaded BSOD, but I can't to pause long enough to get the information.
I performed tests on the disc and it checked OK.
I even did a destructive restore but it still restarts continually.
Any thoughts?
Thank you.
Solved!
I went to the BIOs and double checked all the settings. I disabled the Native SATA support and it started right.
Who would have thunk it?
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I have Microsoft XP Professional. My computer is Dell. The new thing is happening now, as when I start the system, it starts normally. Then I go my usual login and password to enter. But before that I can do this, the system restarts again. This goes into endless reboot cycles. I don't know what is happening.
This is usually caused by a bad deletion of malware on your computer. Somehow, you have to boot from a CD that allows you to change the file system or the registry files.
The following link shows how this can be fixed by starting with a BartPE disk (go to paragraph "registry value incorrect that prevents you to log on to your user account in Windows XP?")
I find this freeware Hirens Boot CD is easier to create and can be used to follow the same steps.<>http://WindowsXP.MVPs.org/peboot.htm >
Here is another article that could be useful (Skip down to the section "here is the solution for log - problem logging in Windows XP.")
< > >http://www.winxptutor.com/wsaremove.htm >
HTH,
JW -
With the help of PSE v14 when PSE v10 is still in my iMac with iPhoto and when I click on a photo and click on change, he wants to keep opening PSE v10. I just installed a temporary version of PSE v14 and would really like to use to see want I can do.
You open iPhoto or organizer? If the latter; Check your configuration. During your installation, make sure you select the application, and not an alias (shortcut). Go to this link.
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iPhone 6, I can only enter a number for the password. Tried to force the reboot and no help. Cannot access my phone. I can send text on the phone and calling on the phone.
???
Assuming that you are talking about the access code, take a look at this Apple Support article:
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iMac, blocked by malware. Help please!
This morning I was using all my usual internet links (Facebook, hotmail and a hotel site), and suddenly a window popped up almost directly after my iMac froze & the window OS Support popped up immediately followed by another indefinable window saying my iMac was blocked and had been infected with malware and a virus. I stop everything, including my internet connection. I then rang the published phone number.
Earlier, I restarted my Mac & internet - same thing happens again so I rang the number again and it turns out not to be Apple, quite probably the company that owns the malware trying to get US $150 to remove malicious software and viruses. They said they were resting in the States.
I'm not very good with the workings of the Apple - I actually have no idea what to do. My AppleCare had expired and he is demanding $ 39 just to talk with the Apple Support! I paid $99 for this AppleCare & have never used once before.
Help, please!
< published by host >
Hello CK64,
It is probably just adware. It is becoming quite common.
I wrote a small diagnostic program to help show what adware is installed. Download EtreCheck from http://www.etrecheck.com, run it and paste the results here. EtreCheck is perfectly safe to run, don't request your password to install and is signed with my developer Apple ID.
If adware is installed, EtreCheck will help remove you, although you may need to provide a password. If you are not comfortable with that, just after the report of EtreCheck here and other AIDS can tell you exactly which files should be deleted and the way to do it.
WARNING: Although EtreCheck is free, there are other links on my site that could give me some form of compensation, financial or otherwise.
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MBP-restarts wobbly and never stops...
Happy 2016! My year starts well with my MBP mid 2014... He runs the last El Capitan, 1 G SSD.
I had a couple of files that were on my desk that I couldn't remove. They were not visible to any application of trash I have. I couldn't delete them. I could not get information about them. They were PDF files, but I couldn't open them. They appeared when I tried to clean up some old attachments and I put them inadvertently on the desktop. I suspect them came from the app, Pro Email Archiver. I say, I think since I was using the Finder in time and do not pay attention to where the old attachments were, I wanted to just get rid of them. My bad. Anyway, last night these 4 files were still on my desk, and one was even overlapping on any screen I had open at the time.
I Cocktail and I thought that maybe I could delete these files using the Cocktail party that deletes files that are stubborn. N ° which did not work. So I thought that, given that these files were invisible in looking them through the viewfinder, I would like to check display invisible files in a Cocktail. I rebooted. I think that the first time that I restarted it didn't reboot yet again so I could see that the files have disappeared and so I went back to invisible items Show Cocktail and unchecked. Restarted. And this is my MBP restarted again and again and again. I had 4 reboots, thinking that he can start this time. It runs through until the points appear on the desktop, then restarts. Whenever it restarts, I put my password. And the desktop. Then restarts.
I have a clone drive which has been cloned last night and that's what I use now. He holds very well with the clone. I ran Disk Warrior and made a regeneration. I ran Drive Genius and everything seems to be there-a well repaired permissions and checked the hard drive.
After everything I rebooted again, hoping that the use of these 2 apps solved the problem. Nope. Always keeps restarting. So I'm turning the Apple community in hopes of getting this problem. It is still under Apple Care, but I hope it's an easy fix.
Nothing in the trash can by the way. And I think that as the computer starts up very well with the clone is not a software problem. Please put your thinking hats and tell me what you think I should do.
Thank you very much for any help that you can give to this fear MeMaw! Judy
Try a SafeBoot, try safe mode if your Mac does not commissioning - Apple Support
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Hello
Here to find the solution for my beloved BlackBerry Z10 STL100-3
One day, precisely 26 May 2016 my Z10 battery Blackberry went below 5% or something, I rushed to connect it to the charger but before doing so; It is just off. I plugged in the charger for several hours, but it went to reboot mode as he went to the course passed. It just kept flashing empty battery symbol.
Problem: BlackBerry Z30 stuck in a reboot loop
Comments/Details:
1. when it is connected to the wall charger, the red LED flashes for a few seconds, the display shows "BlackBerry" name. After that,.
a. device either goes to a restart mode, the icon reload Blackberry OS, the charging progress are shown and about 60-70% progresses he new go to the mode (flashing empty charging symbol) load
b. or device is standing right in the mode, load with screen showing beteer empty, load, seeing to the top flashes still with the typical color of LED for empty-drained/low battery levels.
2. keep on charging for several hours, or even overnight will not help to restart. And he remains in charge mode with b symptoms of "scenario". Start button / stop fails to start the machine and after several attempts, it flashes only 'Blackberry' on screen and again charge mode.
3. as soon as the connection to BlackBerry device link gets detected for a few seconds. And the screen displays the name of "Blackberry", "scenario one" described above occurs. And he just repeats.
4. that the device is detected for a few seconds, being fast enough to select the option "Reload" when Blackberry link shows that it connected returns with the message "software update has encountered an error.
After meeting thiis reboot loops question on 26 May 2016, I searched rigorously blackbery support forums and other web pages a di a factory reset/software reload on my device. I lost all my data, but did not care as I wanted my Z10 back to life.
Now its been 2-3 months I see my Z10 stuck in restart loop and hoping that maybe it lights up or I will be able to find the solution.
Kindly help.
Hi J Sanders,
Z10 was connected to the wall charger and all the tips/advice you mentioned have been tried. He could not start device.
Before trying the ADF, to check if battery is dead or defective; I kept it in my brother Z10. The battery was load and after a while, he turn the unit on its own.
However, the pile of work of Z10 my brother could not initialize my camera. I guessed corrupted software connection or the battery could be a problem.
I carefully observed battery connection ports, specifically the part that establishes the conncetion of metal tabs of the battery with the unit (given in the image http://www.gsmzone.co.uk/Blackberry-8900-Z10-Battery-Connector).
I found one of the metal connector stuck / out partially / fits loosely / spring-movement irregulars / and is not able to communicate perfectly with the metal strips of the battery.
I tried to solve this problem by manually removing the metal connector. After several test, I managed to do it.
I put my battery in my Z10, he acknowledged, and red LED flashed, name BlackBerry flashed, Blakberry OS Reload icon flashed-has increased 100%, Blackberry 10 name flashed and Z10 began. Device came to operational status.
Current operating system version is 10.3.2.2836.
No SIM or media inserted in it.
Charge the unit and check if all functions work fine.
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Update: this problem has been fixed.
I could go into the BIOS and change the boot disk order. Save and exit.
Put my Windows 7 disc into the computer, cut it off and started using the windows disc 7.
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