Image does not appear in the preview

I am a newbie of Captivate. I have a project with only two slides. There is a simple interaction of drag-and-drop on the second slide. Behind the targets of object and drag drop is a photo featuring the interaction. When I saw the project, this photograph is not found. I have no idea why it is endangered. The project was created on a Mac, and I realized that in a version of Captivate 9 Windows. Could be the problem? Is there an incompatibility known between the Mac and PC versions? Everyone knows that and if so, what did you do to fix?

Thank you!

-Ray

Rod,

You cracked the code! It was indeed a problem with the image. The student has imported the image without first resizing. The resolution of the image is 6893 x 2581; a fairly large (huge, actually) jpeg. He then he shrunk after the import by dragging the corners inwards. The large size of the image probably caused an overflow of capacity/bug in Captivate that prevented the picture to display in the SWF displayed or published. I exported the image of the Captivate library, it loaded in Photoshop, it scaled to 2048 x 767 (still pretty big) and saved as a PNG-24. Then I deleted the jpeg of the original size of the library of Captivate and imported PNG image again, smaller instead. It preview and the image appears in the output, just as it should. Phew!

Live and learn. Thanks to everyone on this thread to help solve the mystery!

-Ray

Tags: Adobe Captivate

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