Image loading stopped working

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• Photosmart C4580: c4580 scan to pc error 4 [(3,42,0)] Digital Image Monitor stops working.

  Scan to pc error4 [(3,42,0)] Digital Image Monitor stops working.

  Scan Doctor repairs DI Monitor and she immediately stop woring

  before I even try a scan.

  I run hpqtra08.exe which initializes the DI monitor and after a few seconds it stops working again.

  C4500 removed and downloaded software problem persists.

  Help!

  Hi @jere99,.

  Welcome to the Forums of HP Support!

• URGENT! Whenever I try to open or drag an image, PS stops working.

  PhotoshopElements guard closing in on my computer.

  
  

  The error is:

  Name of the failing application: PhotoshopElementsEditor.exe, version: 14.0.0.0, time stamp: 0x56655c1d

  Name of the failed module: PhotoshopElementsEditor.exe, version: 14.0.0.0, time stamp: 0x56655c1d

  Exception code: 0xc0000005

  Offset: 0x0360c70c

  ID of the process failed: 0x183c

  Start time of application vulnerabilities: 0x01d1509c1e0ee4a1

  The failing application path: 14\PhotoshopElementsEditor.exe G:\Program Adobe Photoshop Elements

  Path of the failing module: 14\PhotoshopElementsEditor.exe G:\Program Adobe Photoshop Elements

  Report ID: a1c38b66-be0a-47ae-8aac-b7a503cf9f7d

  Faulting full name of the package:

  ID of the failed package-parent application:

  Any can help me? The system is windows 10

  I think I got it to work. I've never done a layer before I move it. If I do that it will not error.

• Microsoft Picture It Publishing Platinum 2002 has stopped working.

  Original title: Picture It Publishing Platinum 2002

  I love this program and want to continue using it. I upgraded my old computer from 98 to XP, and it ran very well! I had to get a new computer and'm running XP Professional. The program loaded fine but whenever I try to put in place a project or just image, it stops working! Have found several articles on the downloadint files to fix (PI19299.exe, as well as the Ko scid EN US 316861). Tried to download the two and apparently neither one is now available. Please help me. I can't find other programs that will allow me to do what PIcture It will make! Can't believe there is no way to fix it. Why in the world MS would not continue to let people to run this program? Very frustrating!

  Hello
  OK you have downloaded and installed the patch... should I do exactly the same thing in the same place as before? Be as specific as possible with all the details.
  B Eddie

• Since I loaded items 14 in my computer, the program stops working after having worked on the images and I try to save the processed images. This happens over and over again and I am very angry that this continues to happen. After working on an image

  Since I loaded items 14 in my computer, the program stops working after having worked on the images and I try to save the processed images. This happens over and over again and I am very angry that this continues to happen. After working on an image for 15-30 minutes I lose everything I did when the program stops working... This is extremely frustrating, as I can't use the program

  Hello... Adobe, you have a phone number I can call to talk about this?

  Why don't answer you my survey?

• Canon Image Transfer (IUT) Utility stopped working

  Canon IUT comes with my digital wi - fi point and shoot camera. It is supposed to load on my computer at startup and automatically download the photos uploaded remotely on cloud of Canon. However, it will not work. I've been to the Canon support and they have no record of all other instances of this problem, which I think since my online research shows also some other forums. I removed my Norton Security Suite as a problem; IUT does not load if Norton is enabled or disabled. Below I have copied the contents of the WER file for this error. Can someone decipher this and point me in a productive direction for this problem? I apologize for the long post. I was going to attach the WER file, but could not understand how do.

  Thank you

  Bob

  Version = 1
  EventType CLR20r3 =
  EventTime = 130462856751237475
  ReportType = 2
  Consent = 1
  ReportIdentifier = 26b424c2-eb3a-11e3-b180-534e57000000
  WOW64 = 1
  Response.Type = 4
  SIG [0]. Name = Signature of the 01 problem
  SIG [0]. Value = imagetransferutility.exe
  GIS [1]. Name = Signature of the 02 problem
  GIS [1]. Value = 1.2.0.6
  GIS [2]. Name = Signature of the 03 problem
  GIS [2]. Value = 524bbaa1
  GIS [3]. Name = Signature of the 04 problem
  GIS [3]. Value = mscorlib
  GIS [4]. Name = Signature of the 05 problem
  GIS [4]. Value = 2.0.0.0
  GIS [5]. Name = Signature of the 06 problem
  GIS [5]. Value = 5265 021 d
  GIS [6]. Name = Signature of the 07 problem
  GIS [6]. Value = 3513
  GIS [7]. Name = Signature of the 08 problem
  GIS [7]. Value = 79
  SIG [8]. Name = Signature of the 09 problem
  SIG [8]. Value = System.ArgumentException
  DynamicSig [1]. Name = OS Version
  DynamicSig [1]. Value=6.1.7601.2.1.0.256.48
  DynamicSig [2]. Name = locale ID
  DynamicSig [2]. Value = 1033
  UI [2] = C:\Program Files (x86)\Canon\ImageTransferUtility\ImageTransferUtility.exe
  UI [3] = Canon Utilities Image Transfer Utility stopped working
  UI [4] = Windows can check online for a solution to the problem.
  UI [5] = check online for a solution and close the program
  UI [6] = check online for a solution later and close the program
  UI [7] = close the program
  LoadedModule [0] = C:\Program Files (x86)\Canon\ImageTransferUtility\ImageTransferUtility.exe
  LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
  LoadedModule [2] = C:\Windows\SYSTEM32\MSCOREE. DLL
  LoadedModule[3]=C:\Windows\syswow64\KERNEL32.dll
  LoadedModule[4]=C:\Windows\syswow64\KERNELBASE.dll
  LoadedModule[5]=C:\Windows\system32\apphelp.dll
  LoadedModule[6]=C:\Windows\AppPatch\AcLayers.dll
  LoadedModule[7]=C:\Windows\syswow64\SspiCli.dll
  LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
  LoadedModule[9]=C:\Windows\syswow64\RPCRT4.dll
  LoadedModule[10]=C:\Windows\syswow64\CRYPTBASE.dll
  LoadedModule[11]=C:\Windows\SysWOW64\sechost.dll
  LoadedModule[12]=C:\Windows\syswow64\USER32.dll
  LoadedModule[13]=C:\Windows\syswow64\GDI32.dll
  LoadedModule[14]=C:\Windows\syswow64\LPK.dll
  LoadedModule[15]=C:\Windows\syswow64\USP10.dll
  LoadedModule[16]=C:\Windows\syswow64\ADVAPI32.dll
  LoadedModule[17]=C:\Windows\syswow64\SHELL32.dll
  LoadedModule[18]=C:\Windows\syswow64\SHLWAPI.dll
  LoadedModule[19]=C:\Windows\syswow64\ole32.dll
  LoadedModule[20]=C:\Windows\syswow64\OLEAUT32.dll
  LoadedModule[21]=C:\Windows\system32\USERENV.dll
  LoadedModule[22]=C:\Windows\system32\profapi.dll
  LoadedModule [23] = C:\Windows\system32\WINSPOOL. DRV
  LoadedModule[24]=C:\Windows\system32\MPR.dll
  LoadedModule [25] = C:\Windows\system32\IMM32. DLL
  LoadedModule[26]=C:\Windows\syswow64\MSCTF.dll
  LoadedModule[27]=C:\Windows\AppPatch\AcGenral.DLL
  LoadedModule[28]=C:\Windows\system32\UxTheme.dll
  LoadedModule[29]=C:\Windows\system32\WINMM.dll
  LoadedModule[30]=C:\Windows\system32\samcli.dll
  LoadedModule[31]=C:\Windows\system32\MSACM32.dll
  LoadedModule[32]=C:\Windows\system32\VERSION.dll
  LoadedModule[33]=C:\Windows\system32\sfc.dll
  LoadedModule [34] = C:\Windows\system32\sfc_os. DLL
  LoadedModule[35]=C:\Windows\system32\dwmapi.dll
  LoadedModule[36]=C:\Windows\syswow64\SETUPAPI.dll
  LoadedModule[37]=C:\Windows\syswow64\CFGMGR32.dll
  LoadedModule[38]=C:\Windows\syswow64\DEVOBJ.dll
  LoadedModule[39]=C:\Windows\syswow64\urlmon.dll
  LoadedModule[40]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll
  LoadedModule[41]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
  LoadedModule[42]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
  LoadedModule[43]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
  LoadedModule[44]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
  LoadedModule[45]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
  LoadedModule [46] = C:\Windows\syswow64\normaliz. DLL
  LoadedModule[47]=C:\Windows\syswow64\iertutil.dll
  LoadedModule[48]=C:\Windows\syswow64\WININET.dll
  LoadedModule[49]=C:\Windows\AppPatch\AcXtrnal.DLL
  LoadedModule [50] = C:\Windows\system32\SHUNIMPL. DLL
  LoadedModule[51]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
  LoadedModule[52]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll
  LoadedModule[53]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll
  LoadedModule[54]=C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\ede2c6c842840e009f01bcc74fa4c457\mscorlib.ni.dll
  LoadedModule [55] = c: Program Files (x 86) \Common Files\Spigot\Search Settings\wth183.dll
  LoadedModule [56] = C:\Windows\syswow64\PSAPI. DLL
  LoadedModule[57]=C:\Windows\system32\SortServer2003Compat.dll
  LoadedModule[58]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorjit.dll
  LoadedModule[59]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System\b3a78269847005365001c33870cd121f\System.ni.dll
  LoadedModule[60]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\5c24d3b0041ebf4f48a93615b9fa3de9\System.Drawing.ni.dll
  LoadedModule[61]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\8bc548587e91ecf0552a40e47bbf99cc\System.Windows.Forms.ni.dll
  LoadedModule [62] = C:\Program Files (x86)\Canon\ImageTransferUtility\ImageSyncDiscovery.dll
  LoadedModule[63]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
  LoadedModule[64]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18120_none_72d2e82386681b36\gdiplus.dll
  LoadedModule[65]=C:\Windows\system32\CRYPTSP.dll
  LoadedModule[66]=C:\Windows\system32\rsaenh.dll
  LoadedModule[67]=C:\Windows\system32\RpcRtRemote.dll
  LoadedModule [68] = C:\Program Files (x86)\Canon\ImageTransferUtility\en\ImageTransferUtility.resources.dll
  LoadedModule[69]=C:\Windows\system32\shfolder.dll
  LoadedModule[70]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\217ece46920546d718414291d463bb1c\System.Xml.ni.dll
  LoadedModule[71]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\5b6ddf934128d538cd5cd77bf4209b93\System.Configuration.ni.dll
  LoadedModule[72]=C:\Windows\system32\wtsapi32.dll
  LoadedModule[73]=C:\Windows\system32\WINSTA.dll
  LoadedModule [74] = C:\Program Files (x86)\Canon\ImageTransferUtility\CCLForITU.dll
  LoadedModule [75] = C:\Program Files (x86)\Canon\ImageTransferUtility\CCL.dll
  LoadedModule[76]=C:\Windows\syswow64\comdlg32.dll
  LoadedModule[77]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5\COMCTL32.dll
  LoadedModule[78]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\msvcm90.dll
  LoadedModule[79]=C:\Windows\system32\WindowsCodecs.dll
  LoadedModule [80] = C:\Program Files (x86)\Canon\ImageTransferUtility\LIPL.dll
  LoadedModule[81]=C:\Windows\syswow64\CLBCatQ.DLL
  LoadedModule [82] = C:\Program Files (x86)\Canon\ImageTransferUtility\LCIOS.dll
  LoadedModule[83]=C:\Windows\system32\rasapi32.dll
  LoadedModule[84]=C:\Windows\system32\rasman.dll
  LoadedModule[85]=C:\Windows\syswow64\WS2_32.dll
  LoadedModule[86]=C:\Windows\syswow64\NSI.dll
  LoadedModule[87]=C:\Windows\system32\rtutils.dll
  LoadedModule[88]=C:\Windows\system32\mswsock.dll
  LoadedModule[89]=C:\Windows\System32\wshtcpip.dll
  LoadedModule[90]=C:\Windows\System32\wship6.dll
  LoadedModule[91]=C:\Windows\system32\winhttp.dll
  LoadedModule[92]=C:\Windows\system32\webio.dll
  LoadedModule[93]=C:\Windows\system32\credssp.dll
  LoadedModule [94] = C:\Windows\system32\IPHLPAPI. DLL
  LoadedModule [95] = C:\Windows\system32\WINNSI. DLL
  LoadedModule [96] = C:\Windows\system32\dhcpcsvc6. DLL
  LoadedModule [97] = C:\Windows\system32\dhcpcsvc. DLL
  LoadedModule[98]=C:\Windows\system32\DNSAPI.dll
  LoadedModule [99] = C:\Program Files (x86)\Bonjour\mdnsNSP.dll
  LoadedModule[100]=C:\Windows\system32\rasadhlp.dll
  LoadedModule[101]=C:\Windows\System32\fwpuclnt.dll
  LoadedModule[102]=C:\Windows\system32\security.dll
  LoadedModule [103] = C:\Windows\system32\SECUR32. DLL
  LoadedModule[104]=C:\Windows\SysWOW64\schannel.dll
  LoadedModule[105]=C:\Windows\syswow64\CRYPT32.dll
  LoadedModule[106]=C:\Windows\syswow64\MSASN1.dll
  LoadedModule[107]=C:\Windows\system32\ncrypt.dll
  LoadedModule[108]=C:\Windows\system32\bcrypt.dll
  LoadedModule[109]=C:\Windows\SysWOW64\bcryptprimitives.dll
  LoadedModule[110]=C:\Windows\system32\GPAPI.dll
  LoadedModule[111]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
  FriendlyEventName = Stopped Working
  ConsentKey = CLR20r3
  AppName = Canon Utilities Image Transfer Utility
  AppPath = C:\Program Files (x86)\Canon\ImageTransferUtility\ImageTransferUtility.exe
  ReportDescription = Stopped Working

  WN

  Other re - install the software the best advice is to contact Canon because we have no idea of their software.

• Why Google images suddenly stopped loading in Firefox 17?

  Suddenly 3 aspects of Google has stopped working in Firefox on my computer at home:
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  All these features work in Internet Explorer, just not Firefox.

  I searched the Internet for a solution, because I didn't know he couldn't be "just me." But among all the solutions that I found in various places, none have restored these functions.

  I have updated Java and Flash. I checked the levels of security. I tried a new Firefox profile. I checked the option to activate button to ' run ActiveX controls and plug-in "is selected AND that the Enable button next to"binary behaviors and scripted"is selected AND that the activation button under 'Active scripting' is selected.

  I tried other solutions as well, but I don't even remember them all (I know, I should write them down).

  • sigh * sometimes the simplest... STUPIDEST... solutions to solve the problem.

  OK, I read while I was looking for suggestions, that someone had discovered that their computer time has been incorrectly and it was interfering with the java certificate, thus prohibiting access to Google maps and Google thumbnails. Immediately, I looked at my computer time and saw that he was showing the time in the XP taskbar.

  What I don't see, because I'm no further checking, it was that he was showing the wrong MONTH. I used the calendar to find a date in 2013 and apparently chose November when I reset it. Once I corrected in December AND synchronize the time on the Internet as well, everything is back to normal (of course, duh).

  Thank you for your help here. I hope the next person looking for a solution has the sense to check the WHOLE setting for the date and time.

• Save the Image under... stopped working after 4.0.1 FF install

  Firefox has been my default browser for many years, so I was shocked when a base like this feature has stopped working. The problem is simple to describe: for an image on any webpage, when I right click and choose "Save Image under...". ', no dialog appears asking where to save the file and what to name; an hourglass appears briefly; and when I move the mouse, it is as if I never right click at all. Nothing appears in the download history.

  This feature is dead in the water, period. I can't make it work at all. I restarted Firefox, restarted, and nothing helps.

  I don't want to overreact, but this is a function I use very frequently, and I'm just speechless, that such a basic function has stopped working as soon as I upgraded FF 3.6.x. Help, please!

  Thank you.

  Start Firefox in Firefox to solve the issues in Safe Mode to check if one of the extensions of the origin of the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > appearance/themes).

  • Makes no changes on the start safe mode window.
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• game Launcher has stopped working during the loading of Oberon

  Game on my WIndows Visa Launcher has stopped working when I tried to load a game of Oberon

  jbradshaw_5
  If you experience the issue where game Launcher stops working when you try to load a game Oberon, follow these steps:
  1 left-click on start
  2 - right click on computer
  3. left-click on properties
  4. left click on advanced
  5 - running, click settings
  6 - left click on Data Execution Prevention)
  7 - click on turn on DEP for essential windows only and services programs.
  8. click on apply and then OK.

  UAC: (User Account Control)
  Open Control Panel, and then open user accounts.
  You will see the link for "turn User Account Control (UAC) or not". Until it clicks.
  Uncheck the box and restart your computer.

  It is just a suggestion, try and let us know if it works for you.

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  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• farming simulator stops working loading sreen

  my game, I just farming simulator has settled perfectly well but when it comes to the "load game" page it says engine giants stopped working how d I make it work

  Hello

  1. what operating system do you use?

  2 did you change on your computer?

  I suggest you perform the clean boot and check.

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  http://support.Microsoft.com/kb/929135

  Note: After a repair, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

• EXPLORER WINDOWS STOPPED WORKING [NOW WHEN MY COMPUTER LOADED UP, ALL I SEE IS A SCREEN BLACK, NO ICON, NO MENU START, NOTHING] _

  I RECEIVED A MESSAGE "WINDOWS EXPLORER HAS STOPPED WORKING" [NOW WHEN MY COMPUTER LOAD UPWARD, ALL WHAT I SEE IS A SCREEN BLACK, NO ICON, NO MENU START, NO WALLPAPER, NOTHING].

  AFTER A REBOOT, I GOT A MESSAGE "PROJECT WINDOW HAS STOPPED WORKING. A PROBLEM CAUSED THE PROGRAM TO STOP WORKING CORRECTLY. THE WINDOW CLOSE THE PROGRAM AND NOTIFY YOU IF A SOLUTION IS AVAILABLE. "AFTER HAVING CLICKED ON THE MESSAGE HE OPENED THE WINDOW UPDATE,.

  I TRY THE WINDOW UPDATE, I THINK THAT THE UPDATE FOR WINDOWS VISTA SERVICE PACK 2, BUT HE HAS JUST SAY PREPARES TO INSTALL THE UPDATE AND RUNNING IT FOR HOURS, BUT NEVER INSTALL THE UPDATE.

  IT OF THE ONLY SOLUTION WINDOW SHOWEVED FOR ME, IS THERE ANY OTHER SOLUTION TO MY PROBLEM?

  Thank you

  OH I JUST ACCESSED INTERNET EXPLORER, CONTROL PANEL, MY COMPUTER WITH DELL DOCK FOLDER. DELL DOCK IS THE ONLY PROGRAM RUNNING. MY OFFICE IS STILL IS NOT RUNNING. MENU START, THE ICONS, THE WALL PAPER STILL DOES NOT WORK. I STILL HAVE BLACK SCREEN.
  I TRIED THE SYSTEM RESTORE, BUT IT FAILED. I HAVVE MY BLACK SCREEN PROBLEM.

  Andy1502_a,
  If you haven't tried the "last known good configuration" among the Advanced startup options then do that first.  If this does not help, you must run the System File Checker to search for possible system problems.  Then, you must run the upgrade from the system tool and then see if you are able to run the SP2 update.   Mike - Engineer Support Microsoft Answers
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Error message receiver: alidiskviewer.exe has stopped working when you insert a cd with medical images

  Original title: alidiskviewer.exe has stopped working

  I have inserted a cd with medical images on this subject and received this message. What is a windows or another problem. I ran the diagnostic of fix - it, but this did not help.

  Hello

  This can happen if the file is not compatible with Windows Vista.

  Have you tried the steps by Marilyn O, moderator of the Forum in the previous link to use the compatibility mode of the previous link?

  If you are always faced with the question, then you can search the Alidisk Viewer option in programs and features and even uninstall and check.

  For more information, you can read the following article to uninstall the program.

  Uninstall a program

• Recently loaded a tax program and I get an error message (HR Block has stopped working) trying to open the program.

  Disk load and got the habit successfully installed. Click the icon to open and get the program has stopped working. Removed and reinstalled, but get the same results.

  Hi Nerraw,

  If you are able to access the program from another user, then your user account is damaged. You must follow the steps in the following article to resolve the corrupted user account.

  Difficulty of a corrupted user profile

• Explorer Windows stopped working after selecting the documents or images on the start menu

  When I press my Start button on my compurter using his Vist OS it will appear the menu, but when I make a selection as, documents or images that you'll say explore has stopped working. Then, it will return to the desktop. I can still access the internet even if.
  Original title: access my Start menu

  Can you check here?

  Start > Control Panel > system and Maintenance > Problem Reports and Solutions > view problem history

  You can right click on some of the mistakes "Stopped working" "Windows Explorer" > view problem details

  What information is given?

• "When I try to load the game Empire Total War I have a Microsoft window error ' Empire: Total War has stopped working"

  Original title: when I try to load the game Empire Total War I have a Microsoft window error

  Empire: Total War has stopped working

  A problem caused the blocking of the program works correctly. Windows will close the program and notify you if a solution is available.
  But when I do updates on the game and it still shows the error on the Microsoft Windows error. Also, when he is on the main site of most of the people have problems on this game I noticed just last night so can you help me and I have try all the sites to see if it works try reinstalling it and what I think.

  Hello

  1 did you recent hardware or software changes to your computer before this problem?
  2 have you tried the troubleshooting steps to solve the problem?

  I suggest you try the steps and check them off below.

  Step 1: Update the video card driver.
  Reference:
  http://Windows.Microsoft.com/en-us/Windows-Vista/update-a-driver-for-hardware-that-isn ' t-work correctly
  http://Windows.Microsoft.com/en-us/Windows-Vista/update-drivers-recommended-links

  Step 2: Download and install the latest version of DirectX.

  Reference:
  How to download and install DirectX
  http://support.Microsoft.com/kb/179113

  Step 3: Check if the problem persists in the clean boot state.

  Put your boot system helps determine if third-party applications or startup items are causing the problem.

  Try the procedure described in step 1 in the section below to put your computer in clean boot mode.

  http://support.Microsoft.com/kb/929135

  Step 4: Also, look for error messages in the event viewer. If you find error messages after return the exact error message so that we can help you better.

  Measures to check the application event log:

  a. Click Start.
  (b) in the search box type eventvwr.msc, and then on enter.
  c. now, click Application in the event viewer (local).
  d. now, looking for event log on the right side of the event viewer window.

  http://Windows.Microsoft.com/en-us/Windows-Vista/open-Event-Viewer
  http://Windows.Microsoft.com/en-us/Windows-Vista/what-information-appears-in-event-logs-Event-Viewer

  You can also try contacting the seller game to help on this issue.
  http://forums.Sega.com/

  I hope this helps.