Canon Image Transfer (IUT) Utility stopped working

Canon IUT comes with my digital wi - fi point and shoot camera. It is supposed to load on my computer at startup and automatically download the photos uploaded remotely on cloud of Canon. However, it will not work. I've been to the Canon support and they have no record of all other instances of this problem, which I think since my online research shows also some other forums. I removed my Norton Security Suite as a problem; IUT does not load if Norton is enabled or disabled. Below I have copied the contents of the WER file for this error. Can someone decipher this and point me in a productive direction for this problem? I apologize for the long post. I was going to attach the WER file, but could not understand how do.

Thank you

Bob

Version = 1
EventType CLR20r3 =
EventTime = 130462856751237475
ReportType = 2
Consent = 1
ReportIdentifier = 26b424c2-eb3a-11e3-b180-534e57000000
WOW64 = 1
Response.Type = 4
SIG [0]. Name = Signature of the 01 problem
SIG [0]. Value = imagetransferutility.exe
GIS [1]. Name = Signature of the 02 problem
GIS [1]. Value = 1.2.0.6
GIS [2]. Name = Signature of the 03 problem
GIS [2]. Value = 524bbaa1
GIS [3]. Name = Signature of the 04 problem
GIS [3]. Value = mscorlib
GIS [4]. Name = Signature of the 05 problem
GIS [4]. Value = 2.0.0.0
GIS [5]. Name = Signature of the 06 problem
GIS [5]. Value = 5265 021 d
GIS [6]. Name = Signature of the 07 problem
GIS [6]. Value = 3513
GIS [7]. Name = Signature of the 08 problem
GIS [7]. Value = 79
SIG [8]. Name = Signature of the 09 problem
SIG [8]. Value = System.ArgumentException
DynamicSig [1]. Name = OS Version
DynamicSig [1]. Value=6.1.7601.2.1.0.256.48
DynamicSig [2]. Name = locale ID
DynamicSig [2]. Value = 1033
UI [2] = C:\Program Files (x86)\Canon\ImageTransferUtility\ImageTransferUtility.exe
UI [3] = Canon Utilities Image Transfer Utility stopped working
UI [4] = Windows can check online for a solution to the problem.
UI [5] = check online for a solution and close the program
UI [6] = check online for a solution later and close the program
UI [7] = close the program
LoadedModule [0] = C:\Program Files (x86)\Canon\ImageTransferUtility\ImageTransferUtility.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule [2] = C:\Windows\SYSTEM32\MSCOREE. DLL
LoadedModule[3]=C:\Windows\syswow64\KERNEL32.dll
LoadedModule[4]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[5]=C:\Windows\system32\apphelp.dll
LoadedModule[6]=C:\Windows\AppPatch\AcLayers.dll
LoadedModule[7]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[9]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[10]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[11]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[12]=C:\Windows\syswow64\USER32.dll
LoadedModule[13]=C:\Windows\syswow64\GDI32.dll
LoadedModule[14]=C:\Windows\syswow64\LPK.dll
LoadedModule[15]=C:\Windows\syswow64\USP10.dll
LoadedModule[16]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[17]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[18]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[19]=C:\Windows\syswow64\ole32.dll
LoadedModule[20]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[21]=C:\Windows\system32\USERENV.dll
LoadedModule[22]=C:\Windows\system32\profapi.dll
LoadedModule [23] = C:\Windows\system32\WINSPOOL. DRV
LoadedModule[24]=C:\Windows\system32\MPR.dll
LoadedModule [25] = C:\Windows\system32\IMM32. DLL
LoadedModule[26]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[27]=C:\Windows\AppPatch\AcGenral.DLL
LoadedModule[28]=C:\Windows\system32\UxTheme.dll
LoadedModule[29]=C:\Windows\system32\WINMM.dll
LoadedModule[30]=C:\Windows\system32\samcli.dll
LoadedModule[31]=C:\Windows\system32\MSACM32.dll
LoadedModule[32]=C:\Windows\system32\VERSION.dll
LoadedModule[33]=C:\Windows\system32\sfc.dll
LoadedModule [34] = C:\Windows\system32\sfc_os. DLL
LoadedModule[35]=C:\Windows\system32\dwmapi.dll
LoadedModule[36]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[37]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[38]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[39]=C:\Windows\syswow64\urlmon.dll
LoadedModule[40]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[41]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[42]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[43]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[44]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[45]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule [46] = C:\Windows\syswow64\normaliz. DLL
LoadedModule[47]=C:\Windows\syswow64\iertutil.dll
LoadedModule[48]=C:\Windows\syswow64\WININET.dll
LoadedModule[49]=C:\Windows\AppPatch\AcXtrnal.DLL
LoadedModule [50] = C:\Windows\system32\SHUNIMPL. DLL
LoadedModule[51]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
LoadedModule[52]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll
LoadedModule[53]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll
LoadedModule[54]=C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\ede2c6c842840e009f01bcc74fa4c457\mscorlib.ni.dll
LoadedModule [55] = c: Program Files (x 86) \Common Files\Spigot\Search Settings\wth183.dll
LoadedModule [56] = C:\Windows\syswow64\PSAPI. DLL
LoadedModule[57]=C:\Windows\system32\SortServer2003Compat.dll
LoadedModule[58]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorjit.dll
LoadedModule[59]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System\b3a78269847005365001c33870cd121f\System.ni.dll
LoadedModule[60]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\5c24d3b0041ebf4f48a93615b9fa3de9\System.Drawing.ni.dll
LoadedModule[61]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\8bc548587e91ecf0552a40e47bbf99cc\System.Windows.Forms.ni.dll
LoadedModule [62] = C:\Program Files (x86)\Canon\ImageTransferUtility\ImageSyncDiscovery.dll
LoadedModule[63]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
LoadedModule[64]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18120_none_72d2e82386681b36\gdiplus.dll
LoadedModule[65]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[66]=C:\Windows\system32\rsaenh.dll
LoadedModule[67]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule [68] = C:\Program Files (x86)\Canon\ImageTransferUtility\en\ImageTransferUtility.resources.dll
LoadedModule[69]=C:\Windows\system32\shfolder.dll
LoadedModule[70]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\217ece46920546d718414291d463bb1c\System.Xml.ni.dll
LoadedModule[71]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\5b6ddf934128d538cd5cd77bf4209b93\System.Configuration.ni.dll
LoadedModule[72]=C:\Windows\system32\wtsapi32.dll
LoadedModule[73]=C:\Windows\system32\WINSTA.dll
LoadedModule [74] = C:\Program Files (x86)\Canon\ImageTransferUtility\CCLForITU.dll
LoadedModule [75] = C:\Program Files (x86)\Canon\ImageTransferUtility\CCL.dll
LoadedModule[76]=C:\Windows\syswow64\comdlg32.dll
LoadedModule[77]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5\COMCTL32.dll
LoadedModule[78]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\msvcm90.dll
LoadedModule[79]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule [80] = C:\Program Files (x86)\Canon\ImageTransferUtility\LIPL.dll
LoadedModule[81]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule [82] = C:\Program Files (x86)\Canon\ImageTransferUtility\LCIOS.dll
LoadedModule[83]=C:\Windows\system32\rasapi32.dll
LoadedModule[84]=C:\Windows\system32\rasman.dll
LoadedModule[85]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[86]=C:\Windows\syswow64\NSI.dll
LoadedModule[87]=C:\Windows\system32\rtutils.dll
LoadedModule[88]=C:\Windows\system32\mswsock.dll
LoadedModule[89]=C:\Windows\System32\wshtcpip.dll
LoadedModule[90]=C:\Windows\System32\wship6.dll
LoadedModule[91]=C:\Windows\system32\winhttp.dll
LoadedModule[92]=C:\Windows\system32\webio.dll
LoadedModule[93]=C:\Windows\system32\credssp.dll
LoadedModule [94] = C:\Windows\system32\IPHLPAPI. DLL
LoadedModule [95] = C:\Windows\system32\WINNSI. DLL
LoadedModule [96] = C:\Windows\system32\dhcpcsvc6. DLL
LoadedModule [97] = C:\Windows\system32\dhcpcsvc. DLL
LoadedModule[98]=C:\Windows\system32\DNSAPI.dll
LoadedModule [99] = C:\Program Files (x86)\Bonjour\mdnsNSP.dll
LoadedModule[100]=C:\Windows\system32\rasadhlp.dll
LoadedModule[101]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[102]=C:\Windows\system32\security.dll
LoadedModule [103] = C:\Windows\system32\SECUR32. DLL
LoadedModule[104]=C:\Windows\SysWOW64\schannel.dll
LoadedModule[105]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[106]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[107]=C:\Windows\system32\ncrypt.dll
LoadedModule[108]=C:\Windows\system32\bcrypt.dll
LoadedModule[109]=C:\Windows\SysWOW64\bcryptprimitives.dll
LoadedModule[110]=C:\Windows\system32\GPAPI.dll
LoadedModule[111]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
FriendlyEventName = Stopped Working
ConsentKey = CLR20r3
AppName = Canon Utilities Image Transfer Utility
AppPath = C:\Program Files (x86)\Canon\ImageTransferUtility\ImageTransferUtility.exe
ReportDescription = Stopped Working

WN

Other re - install the software the best advice is to contact Canon because we have no idea of their software.

Tags: Windows

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