Import and playback problems.

I am an old user of Premiere Pro CS4, try the version first CS6 cloud for the first time. When I try to make a simple import .avi or .mov clips the audio is available in, not the video. The computer is new with a processor i5 and 8 GB of RAM. In addition, clips shot with a Canon 5 d will import but does not play smoothly. I'm puzzled.

In general, it was this solution: http://helpx.adobe.com/premiere-pro/kb/features-presets-missing-premiere-pro.html

Tags: Premiere

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