importing photos and video gives access denied

I have a HP photosmart E217 I imported photos and videos before, but now when I try to import the items it tells me access denied what I do

Hello

1. what operating system is installed on the computer?

2 are there any changes or updates made on the computer?

3. how you try to import the photos?

Method 1:

I suggest to turn off UAC (User Account Control) and test the question.

How can I change the behavior of user account control by using the slider?

http://Windows.Microsoft.com/en-us/Windows7/how-do-I-change-the-behavior-of-user-account-control-by-using-the-slider

The information also apply to Windows Vista.

Method 2:

I suggest to disable the antivirus software and check if it helps.

http://Windows.Microsoft.com/en-us/Windows7/disable-antivirus-software

Note: run the computer without antivirus software or firewall is a potential threat to the computer; Be sure to activate security software after completing the troubleshooting steps and after identifying the problem.

Method 3:

If the problem is not resolved, try to create a new user account and check if the problem persists.

Create a user profile.
http://Windows.Microsoft.com/en-us/Windows-Vista/create-a-user-account

If the new user profile resolves the problem, you can screw the corrupted profile and re - install the applications and programs.

Reference:

Difficulty of a corrupted user profile
http://Windows.Microsoft.com/en-us/Windows7/fix-a-corrupted-user-profile

Tags: Windows

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