Impossible to update, help!

I use IE8, SP3 Windows XP home. I can't update manually. When I try, the page says "Internet Explorer cannot display the webpage". I also tried to update directly through the web page of Windows update but get the same results. Automatic updates is enabled and has always been. Something is blocking me.

My system is infected. I removed multiple detections in recent days. I also tried to install the scanner of Windows Live but they downloads are also blocked, they only partially loading and then freeze.

I use Super Anti-spyware, Malwarebytes Anti-malware and Hitman Pro 3.5 for safety. Everyone has detected and 'removed' several infected items since several days but new detections come every day. I always scan in SafeMode with network and always update before you scan them.

I tried a system restore to get back a little more than a month and that did not help.

I'm afraid that since I could not update with Windows, these questions penetrate into a hole.

Help, please

Thank you!

See...

Help: I got hacked. Now what should I do?
     http://TechNet.Microsoft.com/en-us/library/cc700813.aspx

Personal data backup (which none should be considered 100% reliable at this point) then format the HARD disk and do a clean install of Windows.  Please note that a repair installation (upgrade AKA on-site) will NOT fix it!

HOW to do a clean install of Windows XP: see method 1 and http://michaelstevenstech.com/cleanxpinstall.html#steps in http://support.microsoft.com/kb/978307

Once installed the clean, you will have the equivalent of a "new computer" in order to take care of everything on the next page before connecting the machine to the internet or a local network (i.e. other computers) and before using a USB or SD card that is not brand new, or has not been freshly formattedotherwise:

4 steps to help protect your new computer before going online
     http://www.Microsoft.com/security/pypc.aspx

Other useful references include:

HOW to get a computer that is running Windows XP Gold (no Service Pack) fully patched (after a clean install)
http://groups.Google.com/group/Microsoft.public.windowsupdate/MSG/3f5afa8ed33e121c

HOW TO get a computer that is running Windows XP SP1 (a) or SP2 fully patched (after a clean install)
http://groups.Google.com/group/Microsoft.public.WindowsXP.General/MSG/a066ae41add7dd2b

Tip: After getting the computer fully patched, download/install KB971029 manually: http://support.microsoft.com/kb/971029

NB: No matter what Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free and download/run the removal tool before installing updates, Windows Service Packs, or updates IE and before installing your new antivirus application [1] (which will require WinXP SP3 must be installed).

Norton Removal Tool
     FTP://ftp.Symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

McAfee Consumer product removal tool
     http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe

See also:

Risks & benefits of P2P file sharing
http://www.Microsoft.com/protect/data/downloadfileshare/filesharing.aspx
http://blogs.technet.com/MMPC/archive/2008/10/06/the-cost-of-free-software.aspx

Measures to help prevent spyware
http://www.Microsoft.com/security/spyware/prevent.aspx

Measures to help prevent computer worms
http://www.Microsoft.com/security/worms/prevent.aspx

Avoid fake security software!
http://www.Microsoft.com/security/antivirus/rogue.aspx

If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, good reputation and stand-alone computer (that is, not BigBoxStoreUSA or Geek Squad) repair facility.

~~~~~~~~~~~~~~~~~~~~~
[1] I can recommend Microsoft Security Essentials (free; ( http://www.microsoft.com/security_essentials/default.aspx), anti-virus Kaspersky and NOD32 Anti-virus.

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Tags: Windows

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