Impossible to validate my serial number for the purchased premiere elements version does not connect to the internet, even if my connection is ok
I bought an official copy of the premier elements 13. I have my serial number etc, but when I validate my sign to throgh my internet connection, nothing happens. It's a nightmare! I can not even find a way to generate a code of rerquest for valiodation offline. by clicking on 'generate the response code' does nothing. I have jjust spent £79 on this product. someone help please. is nothing wrong with my internet connection.
Pauld
You do the install with antivirus and firewall disabled?
You work in a school or company network?
You install from the installation files or the installation disc?
If all else fails, then, Adobe is the only person who can help you. In this case, please click on the following link
First Elements
Adobe ID, signature in
Adobe ID, login, account help
Panel discussion
If the link does not take his game, then you will need navigate in the Chat panel using the links above as a guide.
Please let us know the result.
Thank you.
RTA
Add on... This isn't Adobe. Instead a user.
Tags: Premiere
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