Same message when installing "We are unable to validate this serial number for Adobe Acrobat"

I bought an upgrade from live Adobe for Acrobat Pro DC. Adobe shows my latest Acrobat X Pro version. Yet, when you go through the steps to install I get the same message repeatedly: we are unable to validate this serial number for Adobe Acrobat Pro. I purchased from an Adobe reseller (I checked that they are an authorized dealer) 6 Lightroom for which I also have the same message. Online tech from Adobe technical support is severely lacking. If anyone has a solution or knows the problem, please advise.

When you start the installation of your dc acrobat you will be asked your serial number of dc.  After that you see the error message, or you see a drop-down list with a list of upgrade products (which include acrobat pro x) eligible?

Tags: Adobe

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