Incorrect identification of CS6 installed as counterfeit
Hi all
I'll first say that this post is not about a problem that must be fixed (the software has been installed and works very well).
I use CS6 Production Premium, which was bought for me by my University. I used it since 2013 without having encountered any real problems. Because I move the computers and reinstall my OS from time to time for various reasons, I had to disable and enable CS6 repeatedly. I reinstalled still using the original installation media from Adobe.
I was doing one of these new facilities by the end of 2015, when I ran into a problem, I had never encountered before: after having my key and ID Adobe accepted (a message indicates that everything was valid), I received a warning of counterfeit. I was very surprised and worried by this warning, so I tried to install again after erasing everything using the cleaning tool, and everything went fine. Because it was a fresh install of the OS and I wanted not just any folder installation failed on my machine, I wiped the hard drive again and installed the OS and the CS6 from scratch. Everything worked well this time as well.
And yet the situation as a whole has continued to bother me, that's why I write these questions here.
- What kind of situation causes CS6 wrongly self-identify as counterfeit? He seems to have occurred to many people. Is this a problem with the activation/deactivation too often? Or is it to do with dust on the installation DVD?
- This raises a false flag on the corresponding Adobe ID by mistake? I want to assure you that there is no mark on my account on the side of Adobe.
- Is there anything that can be done to prevent this from happening with the future activations?
Thank you
Jim
Hi Jim,.
Sorry for the late reply. To answer your questions:
- This happens usually if the installation is corrupted somehow. There are a number of reasons why this can happen, but in the end, you did exactly the right thing by uninstalling, clean and reinstall.
- Don't worry; This raises a false flag with Adobe.
- Make sure that your disc is clean and scratch free. If not, of the thoughts forward to digital
I am happy that you were able to get your CS6 works again. Happy creating!
Best,
Del
Tags: Adobe
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