InDesign crashing case number: 0188079563

One of my colleagues has opened case number: 0188079563 as InDesign crashing, can you please

Support Adobe tried to understand what could happen, they look at Windows logs to see what said errors, and they said it was related to our NAS. Here's what the newspaper said by mistake:

Name of the failing application: InDesign.exe, version: 11.4.0.90, time stamp: 0x574c8600

Name of the failed module: Public.dll, version: 11.4.0.90, time stamp: 0x574c84e4

Exception code: 0xc0000005

Offset: 0x000000000007d344

ID of the process failed: 0 x 2228

Start time of application vulnerabilities: 0x01d1f3fcdb36429d

The failing application path: C:\Program Files\Adobe\Adobe InDesign 2015\InDesign.exe CC

Path of the failing module: C:\Program Files\Adobe\Adobe InDesign 2015\Public.dll CC

Report ID: bf9f2154-09f9-4028-b82c-ca3c81866b57

Faulting full name of the package:

ID of the failed package-parent application:

I don't know why they said that this error should be the NAS Server? More clarification or any KB article explaining the question

Thank you

You must uninstall and then reinstall the basic version and download the updated 11.3 from the link that I posted earlier.

Tags: InDesign

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    ---

    Process: Adobe InDesign CC 2015 [2145]

    Path: / Applications/Adobe InDesign 2015/Adobe InDesign 2015.app/Contents/MacOS/Adobe InDesign 2015 CC CC CC

    ID: com.adobe.InDesign

    Version: 11.2.0.99 (11200)

    Code type: X 86-64 (Native)

    Parent process:? [1]

    Responsible for: Adobe InDesign CC 2015 [2145]

    User ID: 501

    Date/time: 2015-12-12 12:48:46.788 + 0100

    OS version: Mac OS X 10.11.2 (15 C 50)

    Report Version: 11

    Anonymous UUID: FD490946-79FF-1B94-9907-96AB1549F099

    Sleep/wake UUID: 22D1C037-79AD-48EE-9179-9E6C795AF80B

    Time since started awake: 3000 seconds

    Wake time: 750 seconds

    Integrity of system protection: enabled

    Crashed thread: 0 dispatch queue: com.apple.main - wire

    Exception type: EXC_BAD_ACCESS (SIGSEGV)

    Exception codes: KERN_INVALID_ADDRESS at 0 x 0000000000000000

    Note the exception: EXC_CORPSE_NOTIFY

    VM regions close to 0:

    ->

    0000000100250000-0000000100255000 [20 K] __TEXT r-x/rwx SM = COW/Applications/Adobe InDesign CC 2015 / Adobe InDesign CC 2015.app/Contents/MacOS/Adobe InDesign CC 2015

    Thread 0 crashed: Dispatch queue: com.apple.main - wire

    0 PublicLib.dylib 0x00000001017399d3 MLocaleSetting + 1155 initialize()

    1 PublicLib.dylib 0x0000000101739cae MLocaleSetting::GetLocale() + 30

    2 PublicLib.dylib 0x000000010168c3be MCrashHandler::MCrashHandler() + 46

    3 main 0x00000001002515a1 com.adobe.InDesign + 49

    beginning of libdyld.dylib 4 0x00007fff8a1aa5ad + 1

    Thread 1:

    0 libsystem_kernel.dylib 0x00007fff85a106de __workq_kernreturn + 10

    1 libsystem_pthread.dylib 0x00007fff8d25f729 _pthread_wqthread + 1283

    2 libsystem_pthread.dylib 0x00007fff8d25d365 start_wqthread + 13

    Thread 2: Dispatch queue: com.apple.libdispatch - Manager

    0 libsystem_kernel.dylib 0x00007fff85a10ff6 kevent_qos + 10

    1 libdispatch.dylib 0x00007fff91ccb099 _dispatch_mgr_invoke + 216

    2 libdispatch.dylib 0x00007fff91ccad01 _dispatch_mgr_thread + 52

    3 wire:

    0 libsystem_kernel.dylib 0x00007fff85a106de __workq_kernreturn + 10

    1 libsystem_pthread.dylib 0x00007fff8d25f729 _pthread_wqthread + 1283

    2 libsystem_pthread.dylib 0x00007fff8d25d365 start_wqthread + 13

    Thread 0 crashed with X 86 State of Thread (64-bit):

    Rax: 0 x 0000000000000000 rbx: 0x00007fff5f9a0001 rcx: 0x00000000000fc080 rdx: 0x00000000000e2a40

    RDI: 0x00007fff5f9afa98 rsi: 0x0000000104e93e00 PBR: RER 0x00007fff5f9afbd0: 0x00007fff5f9afa70

    R8: r9 0 x 0000000000000002: 0 x 0000000000000000 r10: 0 x 0000000000000003 r11: 0x00007fb592800000

    A12: 0 x 0000000000000000 r13: 0 x 0000000000000000 r14: 0x00007fff74b14070 r15: 0x00007fff5f9afa98

    RIP: 0x00000001017399d3 rfl: 0 x 0000000000010246 cr2: 0 x 0000000000000000

    Logical CPU: 2

    Error code: 0 x 00000004

    Trap number: 14

    Binary images:

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    0x7fff901d5000 - 0x7fff901eefff com.apple.CFOpenDirectory /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory < C21F33AA-CD06-3163-A1F3-1D116F788A11 > (10.11 - 194). framework/Versions/A/CFOpenDirectory

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    0x7fff9026e000 - 0x7fff90271fff com.apple.IOSurface (108.0.1 - 108.0.1) /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface < 7B05B27A-5CC4-30D4-8A10-ED444A2807A2 >

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    0x7fff90467000 - 0x7fff90469ff7 com.apple.xpc.ServiceManagement (< 3777FD15-B6F3-32A2-A8E3-3E8CE3B8D5E7 > /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement 1.0 - 1.).

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    0x7fff90c83000 - 0x7fff90cf2fff com.apple.datadetectorscore (7.0 - 460) < CDBB7D7D-B189-37B0-AA4B-DC79090D0D71 > e /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCor

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    0x7fff90dc6000 - 0x7fff9115bfdb com.apple.vImage (8.0 - 8, 0) < 4BAC9B6F-7482-3580-8787-AB0A5B4D331B > /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage

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    0x7fff91319000 - 0x7fff9135aff7 libGLU.dylib (12.0.40.6) < D51C3497-7EC6-37F4-9E8D-B9BFED23974D > /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

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    0x7fff91651000 - 0x7fff9167afff (477.20.1) libsystem_info.dylib < 6513635B-4ADE-3B45-BF63-ED7AC565B0C9 > /usr/lib/system/libsystem_info.dylib

    0x7fff9167b000 - 0x7fff91686ff7 (60075.20.1) libcommonCrypto.dylib < 766BC3F5-41F3-3315-BABC-72718A98EA92 > /usr/lib/system/libcommonCrypto.dylib

    0x7fff91687000 - 0x7fff91695fff libxar.1.dylib (302) < 03207F66-2C4A-3DBD-8D81-70F4C85903C4 > /usr/lib/libxar.1.dylib

    0x7fff918ab000 - 0x7fff91ca7fff libLAPACK.dylib (1159) < 7618C270-D895-345C-B08B-102286A05A55 > /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib

    0x7fff91ca8000 - 0x7fff91cb0ffb (625.20.4) libsystem_dnssd.dylib < 945B5FB1-DA91-3D45-A961-A8FAD53C1E7E > /usr/lib/system/libsystem_dnssd.dylib

    0x7fff91cb1000 - 0x7fff91cc2ff7 libz.1.dylib (61.20.1) < B3EBB42F-48E3-3287-9F0D-308E04D407AC > /usr/lib/libz.1.dylib

    0x7fff91cc3000 - 0x7fff91cf0fff (501.20.1) libdispatch.dylib < 324C9189-2AF3-3356-847F-6F4CE1C6E901 > /usr/lib/system/libdispatch.dylib

    0x7fff92626000 - 0x7fff9290bff3 com.apple.CoreServices.CarbonCore (1136-1136) < FFBDE3BF-0BB3-37A2-8A44-6E25284CC348 > /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore

    0x7fff9290c000 - 0x7fff929bcfff com.apple.backup.framework (1.7.2 - 1.7.2) < 890AF1EE-CFC9-3DAB-B236-88E203B4ADBC > /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup

    0x7fff92f19000 - 0x7fff93097fff com.apple.UIFoundation (1.0 - 436.1) < 8C254BB0-1DED-36A2-AAAF-786EB19CCE39 > /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundation

    0x7fff93098000 - 0x7fff93099ffb libSystem.B.dylib (1226.10.1) < 54388DF0-3813-33E4-BE8D-7743A81ACF4D > /usr/lib/libSystem.B.dylib

    0x7fff930f7000 - 0x7fff93108fff libcmph.dylib (6) < BA4BF2C6-7F4E-33B8-9DD7-619C9EB83ECF > /usr/lib/libcmph.dylib

    0x7fff93533000 - 0x7fff93895f3f libobjc. A.dylib (680) < 9F45830D-F1D5-3CDF-9461-1A5477ED7D1E >/usr/lib/libobjc. A.dylib

    0x7fff938a3000 - 0x7fff938bbfd7 libcompression.dylib (25) < 202CE8A7-3D5B-347A-BD22-F0CB589B29AF > /usr/lib/libcompression.dylib

    0x7fff938bc000 - 0x7fff938dbff7 com.apple.framework.Apple80211 /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211 < EC583C00-9073-39C3-B613-96D5BA0FDD32 > (11, 0 - 1110.33)

    0x7fff938e9000 - 0x7fff938eaff3 com.apple.print.framework.Print (10.0 - 266) < BF573614-5666-3D16-9D45-4690911F030A > /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print

    0x7fff9390d000 - 0x7fff9390efff libsystem_secinit.dylib (20) < FD6ECF2C-1489-32CA-981B-9045B5EB1FAA > /usr/lib/system/libsystem_secinit.dylib

    0x7fff939e3000 - 0x7fff939e8ff7 libheimdal - asn1.dylib (453.20.2) < EE3DD8E9-E543-3849-ADC9-EDBF2379C97C > /usr/lib/libheimdal-asn1.dylib

    0x7fff93a5b000 - 0x7fff93a5ffff libpam.2.dylib (20) < CFCD19BD-87BC-3F2B-BB1C-4C23E8E55F1A > /usr/lib/libpam.2.dylib

    0x7fff93a67000 - 0x7fff93a72fff com.apple.CrashReporterSupport (10.11 - 717) < 474544AD-1199-3ECC-90E5-071847BA72C6 > /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporter Support

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    0x7fff94072000 - 0x7fff9408eff7 libextension.dylib (78) < 589FA312-F17C-3A8D-986F-FD995D0065D5 > /usr/lib/libextension.dylib

    0x7fff9408f000 - 0x7fff94094fff com.apple.TCC (< C53628CA-0C75-34B6-AE6E-8BCF8A3ED099 > /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC 1.0 - 1.).

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    0x7fff956df000 - 0x7fff956effff libbsm.0.dylib (34) < 7E14504C-A8B0-3574-B6EB-5D5FABC72926 > /usr/lib/libbsm.0.dylib

    0x7fff957a6000 - 0x7fff957fbff7 com.apple.AE (701-701) < FB22BE84-9CB8-36BF-8061-F93D716C0A84 > /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE

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    0x7fff96a93000 - 0x7fff96a94fff liblangid.dylib (122) < 9CC4F0D1-5C51-3B69-BC8F-EE3A51FD0822 > /usr/lib/liblangid.dylib

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    0x7fff96f25000 - 0x7fff96f78ff7 libc ++.1.dylib (120,1) < 8FC3D139-8055-3498-9AC5-6467CB7F4D14 > /usr/lib/libc++.1.dylib

    0x7fff97653000 - 0x7fff97675fff com.apple.IconServices (68, 1-68, 1) < 3ECAA762-1193-3D76-A25F-7680DB3A957E > /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconServices

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    0x7fff976d4000 - 0x7fff976d4fff com.apple.audio.units.AudioUnit /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit < D2E8EA94-3828-3D7C-87E2-97E4CD00269D > (1.13 - 1.13)

    0x7fff976d5000 - 0x7fff976dafff com.apple.ImageCapture (9, 0-9, 0) < 33F7822F-1124-3D73-AF66-515EA32A4A47 > /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture

    0x7fff976db000 - 0x7fff97729ff7 libstdc ++.6.dylib (104.1) < 76E2AFB1-07E5-3F19-B692-F6E21B7E470D > /usr/lib/libstdc++.6.dylib

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    Summary of the external change:

    Calls made by other processes for this process:

    task_for_pid: 1

    thread_create: 0

    thread_set_state: 0

    Calls made by this process:

    task_for_pid: 0

    thread_create: 0

    thread_set_state: 0

    Calls made by all processes on this machine:

    task_for_pid: 2228

    thread_create: 0

    thread_set_state: 0

    Summary region VM:

    ReadOnly part of libraries: Total = 280.9 M resident = 0 K (0%) swapped_out_or_unallocated=280.9M(100%)

    Regions in writing: Total = 112.6 M written = 0 K (0%) resident = 0 K (0%) swapped_out = 0 K (0%) unallocated=112.6M(100%)

    VIRTUAL REGION

    The NUMBER of DIMENSIONS of TYPE REGION (not melted)

    ===========                     =======  =======

    2048K 2 follow-up activity

    Ship continuations 16.0 M 2

    Kernel Alloc once 4 K 2

    MALLOC 80.7 M 17

    MALLOC 32K 7 cover page

    (Reserved) MALLOC_LARGE 772K 3 reserved VM address space (not assigned)

    Corpse process Info 2048 K 2

    BATTERY GUARD 56.0 M 5

    Battery 9304 5 K

    VM_ALLOCATE 936K 5

    __DATA 21.9 M 255

    __IMAGE 528K 2

    __LINKEDIT 100.9 M 51

    __TEXT 180.1 M 237

    __UNICODE 552K 2

    mapped file 25.1 M 2

    shared memory 320K 7

    ===========                     =======  =======

    TOTAL M 496,8 589

    TOTAL, less reserved VM space 496.0 M 589

    I reinstalled InDesign. Now, it seems to work.

    Kind regards

    Johan Linnarsson

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