CS6 inDesign crashing on the opening, works on the different user account, help?

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  Hello

  We had a problem with one of our InDesign CS6 users, I feel that we have tried to implement everything. I will list them for reference:

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  Signature of the problem:

  Problem event name: APPCRASH

  Application name: InDesign.exe

  Application version: 8.0.0.370

  Application timestamp: 4f72c3ee

  Fault Module name: MSVCR100.dll

  Fault Module Version: 10.0.40219.1

  Timestamp of Module error: 4d5f0c22

  Exception code: 40000015

  Exception offset: 0008d6fd

  OS version: 6.1.7601.2.1.0.256.48

  Locale ID: 2057

  Additional information 1: 7f56

  More information 2: 7f56d5316922f11d9c19960fa530c768

  Information additional 3:1720

  Additional information 4: 1720f133ce639c9412106776314a8c8e

  I would like to provide the dxdiag and msinfo files but I think they are not relevant because of the fact that this happens on multiple machines.

  Could someone please advise?

  Thank you

  Jacob

  Hi Peter,.

  It seems that I finally found a solution! One of my colleagues sent me so I thought I share it incase others have the same problem.

  Here are the steps I took to make it work.

  1. create a folder on the root of C, as C:\UserTemp

  2. give users the rights to modify on the file that you created.

  3. run the following commandlines for each user change their folder and tmp %% hemins (need to be registered as a user):

  A. setx.exe TEMP C:\UserTemp

  B. setx.exe TMP C:\UserTemp

  Basically, what this does is create a new TEMP folder where the user can get full access too, without having administrative rights. I was told that it works for all applications of CS6 not just InDesign.

  Hope this can help someone else in the future and thanks for your help on this stone, troubleshooting.

  See you soon,.

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  Hi Richard,

  As you mention that the problem does not occur in the test account, then it is possible that the old user account is damaged.

  I wish that refer you to this article-

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  Hi creatorii,

  You must ensure that if you have permissions on the right folders.

  Please follow the steps below and let me know:

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  -Click on icon + and add the Admin and showing all users.

  -Set the permission for all users and admin read/write

  -Click on the gear icon and select apply point-to-point closed

  Follow the same steps for the sub folder too

  Choose go > go to folder. Enter ~/library/Application support and give all the permissions file to Adobe.

  Launch Illustrator and check.

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  GB