InDesign CS4, CS5.1, CS5.5 all the crash when saving files

Hello

One of our users has an accident trying to save files in InDesign.  It has OS X 10.7.  This happens in the CS4, 5.1 and 5.5 versions - all three versions, he has installed on his computer.  We ran finagler fonts which has solved problems for us before, but it has not solved the problem.  We have also reset the preferences in each version using the keyboard shortcut.  It doesn't work any more.

I downloaded a CS5.5 pastebin crash log:

http://pastebin.com/9MLThyPw

Any help would be greatly appreciated.

Looking at your crash report, suitcase does not seem to be involved.

Instead, your accident is in this odd plugin:

com.adobe.InDesign.Telescope.sdk

That seems to be in:

0 x 17274000 - 0x17292ff3 + com.adobe.InDesign.Telescope.sdk (7.1.2?)- <97F7B6BF-280E-4A72-4820-09258E50379F>/Applications/Adobe InDesign CS5.5/*/Telescope.sdk

I guess that's the North Plains telescope DAM system? Shame on them! They are not allowed to name their plugin 'com.adobe.anything' if they are not Adobe!

In any case, try to remove the plugin. Assuming that suits it, contact them.

Tags: InDesign

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