Information updated in WebHelp topics does not appear in IE8

We have recently updated some help topics to our web portal and published the help system updated to our QA environment.

Users who are running Internet Explorer 8 cannot see content updated in Help topics. They can see the help topics and to navigate the system of help without problems - they can't see content updated in the following.

We had to alter their compatibility view settings and users clear their browser cache, but these measures have not solved the problem. If anyone has experienced this problem or have any suggestions on how to solve it?

Thank you!

RoboHelp Version: 10.0.0.287

Output: WebHelp

Hello

One thing to check is to see if the content is actually present on the page. I did a training upward to Detroit where they claimed updates have been not been «seen» Seems that the updates were indeed present on the page, but due to some formatting issues that had been present all along, an update of IE changed the visibility of the content. The content was there, but IE was not making it visible.

If the memories are good, you can select the content, and it seems to me.

First, I would try a right click and look a source to see if the content is present. If so, you see the same thing, I found. It will be a question of the review of the CSS of marking on the content of the page. If this is the case, you will find that you need to do a cleaning of the CSS to make things work.

If the content is not yet in the source, it seems to me that you can watch a cached page version.

See you soon... Rick

Tags: Adobe

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