Inspiron 15R (5537) wake from its slumber when the lid is closed through the usb keyboard/mouse
Pete,
Depending on where you live, you will have the rights of consumers. I live in Australia and we have pretty good consumer protection.
I asked Dell - repair, replace it with one that works, or pay back me.
They went away for a few weeks, and when I "called home" a few times, they acknowledged that they could not solve the problem and offered me a full refund. The laptop was picked up yesterday and I expect the refund within about five days. The guy on my "case" has been very professional!
I guess that you informed Dell FORMALLY of the problem via a support ticket?
I did that and followed by chat and phone calls.
Whist, the ability to wake up via USB is not explicitly described in any of their literature, the bios has available and W8.1 has the facility. they built it all - EXCEPT that they forgot the lid...
see you soon
Tags: Dell Laptop
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