Inspiron 15R SE 7520 video card problems

Dear DELL,

This is a story of love at first sight, a happy period of parade and then heartbreak. When shopping for a new laptop, I fell upon a jewel of one. display 1080 p MATTE? Check. Zippy image Ivy Bridge CPU? Check. Clean, dedicated GPU? Check. Large amounts of RAM? Check. HARD drive tough? Check. FOUR USB 3.0 ports? Check. Optical disc (call me old-fashioned)? Check. Decent price tag? Check (after rebate online). Didn't hesitantly does not, I immediately bought an Inspiron 7520 home in July of 2012. At first, everything was a lot. I had a wonderful relationship with my laptop. The AMD Radeon HD M 7730 run latest games on medium to high heat, as long as I was not too hard with the resolution. Ultra high heat were out of the question, but I was fine with that. Of course, if DELL had to procure a 7750M or a 7770M, things would have been even more pink. Ah, good times!

As they say, all good things have an end. This relationship that bordered on perfection did not last long. In October of the same year, a tragedy struck. My baby was delivered with Win7 Home Premium 64-bit, but since I am eligible for the purchase of Win8 at a subsidized price, I went for him just after launched Win8. Initially, I had been suspicious of the upgrade because I was afraid that there would be problems of compatibility with my existing games (I have a large library of titles of steam). However, after researching this issue, I discovered that there was not much to fear. WIN8 seemed to be just as good for gaming under Win7 (or even better). So I made the leap.

And here! Immediately after the installation of Win8, it became clear that DELL had not fully prepared for the influx of new users of Win8 7520. From the beginning, my AMD video card stopped working. Needless to say, it was obviously a driver problem. I'm a patient person. That's why I decided to wait for DELL or AMD released a newer version of pilots 7730M. Because, you know, builders/OEMs need time to do their stuff. And I understood that. Take a few weeks, heck, take a couple of months. So, I want a fully functional GPU again so that I can play games Beyond 800 x 600 on low heat. Now, when I try to open the Catalyst Control Center, it just gives me this error: " " "Catalyst Control Centre cannot be started. Currently, there are no settings that can be configured with the Catalyst Control Center'. Tick, tock, tick tock... Fast forward to today, March 5, 2013, and it's been about half a year what Win8 was created.

Here's a question, DELL - WHERE ON EARTH ARE THE LATEST DRIVERS for the AMD RADEON HD 7730 M?

Before any tech support agent gives me an official response asking me to troubleshoot/diagnosis/attempt to repair my system, I'll save you the trouble: don't. Here is a (non exhaustive) list of the steps I have taken in the past half a year to troubleshoot/diagnosis/attempt to repair my system:

-I went through the whole process "devmgmt.msc".

-J' I updated my version of .NET for the last.

-J' downloaded and installed ALL the latest drivers for BIOS, GPU, WLAN, USB 3.0, memory card reader, and even, you name it. Yes, not even the latest GPU drivers on your work site. The 7730M does everything just quite Win8. This means that the two latest drivers are not later, or that you have published a very sloppy update that probably made things worse rather than improve it.

-J' checked multiple for a line (beginning with DELL) for corrections.

-J' visited the site Web of AMD and unacceptable, specific Win8 for 7730M drivers have not been released yet. Worse yet, it seems that they have not committed to a schedule for updating their drivers!

-J' tried to install different versions of drivers of M 7730, none has made a difference.

-I probably did some other things but I do not remember anything else right now.

Look, it's very simple, DELL. On behalf of all THOSE who have purchased the 7520 from you (and I know that he is a popular model), we are sick and tired of waiting for an update of the simple driver! If AMD can not get their shit right, move them, push, force to! You have a business relationship with them, but you also have a relationship with us, your customers. If you indeed treat us like your valuable customers, so please, please, please, please, please, just publish this update of elusive driver that reactivates the GPU in our 7520, if running on Win7 or Win8. It is a shame for me; In fact, I took the time to type this essay just to release all my pent-up frustration.

Finally, I got it with not be able to enjoy something that I legitimately own the way I want. If you don't sort this issue as soon as possible, I give you my word, I don't have to buy another DELL again. Do not respond to this letter by means of a useless official response you give to each complainant unique, I like to take concrete measures. Also, I don't want to go down to Win7 I like Win8, so this isn't an option as well. This issue has climbed out of control - simply by looking at the number of threads complaining about this same exact thing makes me want to pull out my hair. Once more, on behalf of all Inspiron 15R SE 7520 owners, I beg DELL and/or AMD to lead to a permanent solution to this problem quickly. Pretty please?

Yours sincerely,

An extremely agitated owner Inspiron 7520

I've been using a n5010 with a core i3 370 m and 4650 m since 2.5 years even if there is an increase in acceptable performance for me: p I know I shouldn't expect to play on the set high in the good fps but it will do the job for me. And Yes, I couldve built much better desktop at the same price, but I'll take it to College for CAD, so there need to be a portable system. Instead, think wait you two months or more for computers laptops haswell will be worh it?

Tags: Dell Laptop

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