Inspiron 3847, no audio, Windows 8.1

The computer is new, came with Windows 8.1, but has no sound because it was out of the box.

I reinstalled the Realtek sound card drivers, but there is no sound. The CPU connects to the monitor Dell 24 - S2440L monitor via a VGA cable.

Check in the sounds option in Control Panel of speakers shows are necessary.  In my view, there is a message in his icon in the lower right that no speakers or headphones are connected.

Looked at the Dell manual at ftp://ftp.dell.com/Manuals/all-products-Infodev/esuprt_desktop/esuprt_inspiron_desktop/inspiron-3847-desktop_Owner%27s%20Manual_en-us.pdf
and page 11, it seems they have a connector audio front panel

Run the Windows troubleshooting utility that did not help.

In Device Manager, I see peripheral Bluetooth Audio, audio from Intel, Realtek High Definition that have all the correct drivers Audio display.

Dell support think if I change the OS to Windows 7, I can get sound, but I have to buy the Windows 7 operating system

I was thinking more PC today come with an integrated sound card and external speakers are additional.

What could be the cause of the lack of audio? The volume is not set to mute.

I went to REALTEK website and downloaded a new driver yesterday.

It seems to work.

http://www.Realtek.com.tw/downloads/downloadsView.aspx?langid=1&PNid=24&PFID=24&level=4&Conn=3&DownTypeID=3&GETDOWN=false#1

Tags: Dell Desktop

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