Instalation USB Scanner on a Windows 7 (simplified version for laptop)
My pc - windows 7 installed - does not detect a primax colorado direct flat scanner connected USB... is there a solution for this problem?
Hello Luiz,
It would be great if you can answer these questions to help you further.
1. is the issue limited only when connecting scanner?
2. have you made any changes to the computer?
3. are you an error message or error code?
Try the following and see if it helps.
Method 1:
Run the troubleshooter of material and check if that helps.
Open the hardware and devices Troubleshooter: http://windows.microsoft.com/en-US/windows7/Open-the-Hardware-and-Devices-troubleshooter
Method 2:
Try connecting to another USB port and check if the software is detected or try to connect the scanner on another computer.
Method 3:
Remove and reinstall all USB controllers.
To remove and reinstall all USB controllers, follow these steps:
(a) click Start, run, type sysdm.cpl in the Open box, and then click OK.
(b) click on the Hardware tab.
(c) click the Device Manager button.
(d) expand Bus USB controllers.
(e) right click on each device under the Bus USB controllers node and then click on uninstall to remove them one at a time.
(f) restart the computer and reinstall the USB controllers.
(g) connect the removable USB storage device and perform a test to ensure that the problem is solved.
Hope that the information provided is useful.
Tags: Windows
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Change the settings of the REGISTRY can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the REGISTRY settings configuration can be solved. Changes to these settings are at your own risk.
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Soon Jason Microsoft Support Engineer answers visit our Microsoft answers feedback Forum and let us know what you think.
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Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->
Validation code: 0x8004FE21
Code of Validation caching online: 0x0
Windows product key: *-* - JKHXW - D9W83-FJQKD
Windows Product Key hash: AYaBykmfTHUVW5whGaYMeVJn0/U =
Windows product ID: 00359-OEM-8992687-00249
Windows product ID type: 2
Windows license Type: OEM SLP
The Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {A36F4D40-2275-479B-8F82-B3760CA253EC} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Home Premium
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.120830 - 0333
TTS error:
Validation of diagnosis:
Resolution state: n/a
Given Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002
OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002
OGA data-->
Office status: 109 n/a
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Users\Craig\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowed
Analysis of file data-->
[File mismatch: C:\windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\slui.exe[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office details:
{A36F4D40-2275-479B-8F82-B3760CA253EC} 1.9.0027.0 6.1.7601.2.00010300.1.0.003 x 64 *-*-*-*-FJQKD 00359-OEM-8992687-00249 2 S-1-5-21-3265146876-3904772438-1703110712 LENOVO 3241 LENOVO 1ECN18WW (V1.04) 20090929000000.000000 + 000F6B63707018400FE 0409 0409 Central Standard Time(GMT-06:00) 0 3 LENOVO OC-01 109 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7601.17514
Name: Windows 7 HomePremium edition
Description: operating system Windows - Windows (r) 7, channel OEM_SLP
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800249-02-1033-7601.0000-0732013
Installation ID: 002586636201877424969954983904297076137033838504066464
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: FJQKD
License status: licensed
Remaining Windows rearm count: 2
Trust time: 17/03/2013-08:44:36
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: n/a
Beyond: 0x000000000001EFF0
Event timestamp: 3:10:2013 21:21
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:
Altered the file: %systemroot%\system32\sppobjs.dll
Altered the file: %systemroot%\system32\sppc.dll|sppc.dll.mui
Altered the file: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Altered the file: %systemroot%\system32\sppwinob.dll
Altered the file: %systemroot%\system32\slc.dll|slc.dll.mui
Altered the file: %systemroot%\system32\slcext.dll|slcext.dll.mui
Altered the file: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered files: Check %systemroot%\system32\slui.exe|slui.exe.mui|COM
Altered the file: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Altered the file: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Altered the file: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Altered the file: %systemroot%\system32\drivers\spsys.sys
--> HWID data
Current HWID hash: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GEsUi7D4lfABQTXyiyaygwcxCwaDXZW
Activation 1.0 data OEM-->
N/A
Activation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC INTEL Calpella
FACP LENOVO CB-01
HPET LENOVO CB-01
BOOT INTEL Calpella
MCFG LENOVO OC-01
LAURENCE INTEL CP_FIELD
ASF! INTEL Calpella
SLIC LENOVO OC-01
SSDT PmRef CpuPm
SSDT PmRef CpuPm
SSDT PmRef CpuPm
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Download and install the latest version of...
http://Downloadcenter.Intel.com/Detail_Desc.aspx?AGR=Y&ProdId=2101&DwnldID=21730
you want this one: iata_enu.exe
Restart then run another MGADiag report and view the results.
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Paul
The Samsung website (for your region) should have the required drivers for download if W7 itself does not provide them. You have access via another PC to download?
from the UK - https://www.samsung.com/uk/support/model/NP-RC520-S03DE-downloads?downloadName=FM (if it's your PC model)
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I use "Windows 8 preview version" for the last 4 months.
I recently updated the system 'Windows 8 preview with media center version', but my system hangs after each start and restarts.It works only when I disconnect from an Internet connection. Once I connect to the internet, the system shows new blue screen. Now, I don't even have a system restore to go back to the previous configuration.I want to use internet on a system without the system get crashed, please help me solve this problem.I am using Dell Inspiron 15RThe minidump files display a stop error message DPC_WATCHDOG_VIOLATION (133) referencing the netio.sys:
BUCKET_ID: 0x133_DPC_NETIO! StreamInjectRequestsToStack
The netio.sys is a Windows driver that is involved in the "networking."
The process that crashes regularly is avgnsa.exe which is a process of AVG.
I would say to uninstall AVG and see if the accidents to solve.
He also seems to be a remnant of a previous installation of Trend Micro (tmtdi.sys) driver.
If you had previously installed Trend Micro plan to run the following Trend Micro removal tool:
If you're running Windows 8 pre-release version of the software consider using just the built-in Windows and antivirus software firewall rather than any third-party antivirus or firewall software.
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-With the help of HP Photosmart B110
-Use of Tower/Desktop computer running Windows 7 64 bit
Printer/Scanner connected via WiFi to router
-Printer part works, I can print to this device
-Scanner is accessible via the device Web page.
I want the software of the scanner Solutions Center.
I can't install the Solutions Center on Windows 7 64 bit. Setup stops and says that I have USB hardware and driver problems. USB on my Tower is USB2 and USB3 ports. Everything works perfectly and the Windows Device Manager has no problem with USB drivers/devices.
How can I install the scanner software (or all of the Solutions Center software)?
Tried to look in the folder for the files of instsaller scanner, nothing seems to work. (pulled other positions where it not install Solutions Center). Computer is working very well, so my only option at the moment is to look through the device's Web page, but it is not the best. And I would like to use the software. Also one third of the software "fax and scan" software and windows does not see the connected B110 (probably because it is on a network and not directly plugged into a usb port), so these two options came out.
HP forum, help please. Is there a way to bypass the usb part? I use this device on a network. Windows 7 sees (even if only as a printer), so also want windows to consider it as a scanner as well.
Thank you
Hi @jedi11csa,
Thank you very much to get back again.
I just talked with a few colleagues in this regard, and this problem seems to be more a matter of Windows operating system, if the computer displays that USB related errors as well as the installation had not yet reached the point where it asks you to select your connection type.
Maybe it's an investigation that is best suited for community Microsoft Forums as my resources have been exhausted in this respect.
I hope that you are able to find the solution you need.
Thank you.
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