Install error protection faul - officejet 8600

It is a new installation of 8600 pro printer on windows XP Professional SP3.  When I try to view the properties of the printer, I get a "function address Ox70002230Ccaused a protection fault (code exception 0 x 0000005) when atttempting to print any one of any application of MS office or notepad."  I have a prompt that says "MS office has encounter a problem and must close."

I removed and installed the software to print several times - same result

Thank you

Problem solved by HP tech phone supprt.  He changed the printer drivers on the site of CD and HP install to those of a 990C model.   I am running XP Pro SP3

Tags: HP Printers

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