Install Firefox 31 extracted, then crashes

Hi people,
Long time user. New problem. So I downloaded full version (not the heel) V31 V29 would not update. Whenever I ran the installer, it would show the progress bar 'Extraction', then a windows message: "Firefox Setup has stopped working" and the follow-up report:

Signature of the problem:

 Problem Event Name:	APPCRASH
 Application Name:	setup.exe_Firefox
 Application Version:	1.0.0.0
 Application Timestamp:	4bc06cda
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.18247
 Fault Module Timestamp:	521ea8e7
 Exception Code:	c0000005
 Exception Offset:	0002e3be
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	3081
 Additional Information 1:	4c0d
 Additional Information 2:	4c0d4d78887f76d971d5d00f1f20a433
 Additional Information 3:	4c0d
 Additional Information 4:	4c0d4d78887f76d971d5d00f1f20a433

I tried:

  • Remove entirely FF29, program files, then the hidden folder data/Mozilla/Firefox
  • Run Malwarebytes, CCleaner, reboot (W7Pro64)
  • Leave the network for local HARD disk Setup

Any suggestions appreciated and TIA.

Quick update - 32 Firefox installed no problem

Tags: Firefox

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