Install Photoshop &; Lightroom crash at startup, fresh, fresh reformat?
Hi everyone, I am here in a little bit of a frantic moment!...
I have reformatted the PC during Christmas with the new motherboard and processor, then finally pass enthusiasm together to go back to work... and this one of my apps CC isn't able to launch. The two programs I have the same "... has stopped working" before no matter what splash screen appears, both are fresh installed themselves on the descriptions of Crash a new OS Win 7 here, and they are both different, it seems.
Signature of the problem:
Problem event name: APPCRASH
Application name: Photoshop.exe
Application version: 16.1.1.327
Application timestamp: 5667fb90
Fault Module name: MSVCR120.dll
Fault Module Version: 12.0.21005.1
Timestamp of Module error: 524f83ff
Exception code: c000001d
Exception Offset: 0000000000096cd 5
The system version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Information has additional 1: 096
More information 2: 096a2e6fc4d77a7a966ff48506139a6c
3 more information: 4b 58
Additional information 4: 4b58b6cd4cc3b3ad234611b86d6e7b40
Signature of the problem:
Problem event name: APPCRASH
Application name: lightroom.exe
Application version: 6.3.0.10
Application timestamp: 564260ef
Fault Module name: libcef.dll
Fault Module Version: 3.1750.1805.0
Timestamp of Module error: 53eb9d68
Exception code: c000001d
Exception offset: 00000000020f5fa3
The system version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Information additional 1:1849
More information 2: 1849c65267ce2967d89f315e1c3c4b82
3 more information: 95b 7
Additional information 4: 95b7e9ed49fb3657956fc9b27015606a
I looked and saw that the manually download the missing dll files would be a solution, but someone does know what are the real cause of these issues? DirectX?, .net Framework? I had a reformat before a few weeks with new graphics and SSD and had no problem with anything that day, I have to my knowledge do exactly the same procedure, by using the same operating system but have encountered this problem? A value of another reformat?
PC: Win 7 64 bit
CPU: AMD 8370 4.0 Ghz Black Edition, to 4.5 Ghz
Motherboard: Gigabyte 990XA-UD3
RAM: 16GB Corsair Vengeance 1866 Mhz
Graphics card: MSI Nvidia GeForce GTX 980
240GB OCZ SSD of Trion
Any extra input would be great, prevents me currently deliver to customers! : S
Thank you!
Hi Tanuj thanks for the quick response, I think I may have been a bit quick on my ad as well...
Did a bit of digging around and realized I did not all Windows updates and SP1 was missing! have just installed it and everything works now!
Feel a bit silly now, but thanks again!
Tags: Photoshop
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11 com.adobe.Photoshop 0x00063c65 0x1000 + 404581
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14 com.adobe.Photoshop 0x002205da 0x1000 + 2225626
15 com.adobe.Photoshop 0 x 00220666 0x1000 + 2225766
16 com.adobe.Photoshop 0 x 00003812 0x1000 + 10258
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5 com.adobe.amt.services 0x09cf65b0 AMTThread::Worker(void*) + 20
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2 supported multiprocessor 0x3429deff 0x3426e000 + 196351
3... ple. CoreServices.CarbonCore 0x97ed985a PrivateMPEntryPoint + 68
4 libSystem.B.dylib 0x9200085d _pthread_start + 345
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0 libSystem.B.dylib 0x920010a6 __semwait_signal + 10
1 libSystem.B.dylib 0x92000d62 _pthread_cond_wait + 1191
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libSystem.B.dylib 9 0x9200085d _pthread_start + 345
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0 libSystem.B.dylib 0x91ff8a12 __workq_kernreturn + 10
1 libSystem.B.dylib 0x91ff8fa8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x91ff8bc6 start_wqthread + 30Line 6:
0 libSystem.B.dylib 0x91ff8a12 __workq_kernreturn + 10
1 libSystem.B.dylib 0x91ff8fa8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x91ff8bc6 start_wqthread + 30Line 7:
0 libSystem.B.dylib 0x91fd320e mach_wait_until + 10
1 libSystem.B.dylib 0x9205a819 nanosleep + 345
2 com.adobe.PSAutomate 0x4a58e1b1 ScObjects::Thread:sleep(unsigned_int) + 143
3 com.adobe.PSAutomate 0x4a58e211 ScObjects::Thread:wait(unsigned_int) + 23
4 com.adobe.PSAutomate 0x4a57edc6 ScObjects::BridgeTalkThread::run() + 332
5 com.adobe.PSAutomate 0x4a58e4d3 ScObjects::Thread:go(void*) + 239
6 libSystem.B.dylib 0x9200085d _pthread_start + 345
7 libSystem.B.dylib 0x920006e2 thread_start + 34Thread 0 crashed with X 86 Thread State (32-bit):
EAX: 0x0000000c ebx: 0x35d1d3ef ecx: 00000000 edx 0 x: 0x00000000
EDI: 0x04b72f80 esi: 0x4ac14ef0 ebp: 0xbffff0e8 esp: 0xbffff0b0
SS: 0x0000001f efl: 0 x 00010206 eip: 0x35d1d58c cs: 0 x 00000017
DS: 0x0000001f are: 0x0000001f fs: 0 x 00000000 gs: 0 x 00000037
CR2: 0x00000010Binary images:
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0 x 4592000 - 0x4664fe7 + AdobeAXEDOMCore? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0 x 4718000 - 0x477afe7 + com.adobe.PlugPlug 1.0.0.73 (1.0.0.73) / applications/Adobe Photoshop CS4 / Adobe Photoshop CS4.app/Contents/Frameworks/PlugPlug.framework/Versions/A/PlugPlug
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0 x 4832000 - 0x4872ff7 com.apple.vmutils 4.2 (106) < 834EA6B0-C91B-4CF1-ED3C-229C26459578 > /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x4cb2000 - 0x4cb3ff7 com.apple.textencoding.unicode 2.3 (2.3) < 78A61FD5-70EE-19EA-48D4-3481C640B70D > system/library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode encodings
0x4fd9000 - 0x4fe7fe7 libSimplifiedChineseConverter.dylib 49.0.0 (compatibility 1.0.0) < 07211458-FD06-9FEF-3DF4-2E5F0304D4BC > /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x4feb000 - 0x4fecff7 ATSHI.dylib? (???) < F06AB560-C2AF-09F6-7328-773E43CA2713 > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/ATSHI.dylib
0x4ff1000 - 0x4ff1ff7 libmx. A.dylib 315.0.0 (compatibility 1.0.0) < 01401BF8-3FC7-19CF-ACCE-0F292BFD2F25 >/usr/lib/libmx. A.dylib
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0x2a382000 - 0x2a394ff7 libTraditionalChineseConverter.dylib 49.0.0 (compatibility 1.0.0) < 8D606435-1A3C-FE0B-824A-1386809FFFF5 > /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
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0 97358000 - 0x9735cff7 libGIF.dylib x? (???) < DA5758A4-71B0-DD6E-7402-B7FB15387569 > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libGIF.dylib
0x9735d000 - 0x97656fef com.apple.QuickTime 7.6.6 (1756) < F08B13B6-31D7-BD18-DA87-A0CDFCF13B8F > /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0 x 97657000 - 0x976bbffb com.apple.htmlrendering 72 (1.1.4) < 4D451A35-FAB6-1288-71F6-F24A4B6E2371 > /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
0x979f8000 - 0x97b04ff7 libGLProgrammability.dylib? (???) /System/Library/frameworks/OpenGL.Framework/versions/A/libraries/libGLProgrammability.dyl < 8B308FAE-843F-EE76-0254-3374CBFFA7B3 > ib
0x97b05000 - 0x97b74ff7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) < 2FC2178F-FEF9-6E3F-3289-A6307B1A154C > /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x97b75000 - 0x97b7eff7 com.apple.DiskArbitration 2.3 (2.3) < E9C40767-DA6A-6CCB-8B00-2D5706753000 > /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x97b7f000 - 0x97b9eff7 com.apple.CoreVideo 1.6.2 (45.6) < EB53CAA4-5EE2-C356-A954-5775F7DDD493 > /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x97ba6000 - 0x97be7ff7 libRIP.A.dylib 545.0.0 (compatibility 64.0.0) < 16DAE1A5-937A-1CA2-D98F-2AF958B62993 > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libRIP.A.dylib
0x97be8000 - 0x97c49fe7 com.apple.CoreText 3.5.0 (?) < BB50C045-25F5-65B8-B1DB-8CDAEF45EB46 > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.f EPI/Versions/A/CoreText
0x97d4c000 - 0x97da9ff7 com.apple.framework.IOKit 2.0 (?) < A769737F-E0D6-FB06-29B4-915CF4F43420 > /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x97daa000 - 0x97e87ff7 com.apple.vImage 4.0 (4.0) < 64597E4B-F144-DBB3-F428-0EC3D9A1219E > /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x97eb3000 - 0x981d3ff3 com.apple.CoreServices.CarbonCore 861.23 (861.23) < B08756E4-32C5-CC33-0268-7C00A5ED7537 > /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore
0 x 98215000 - 0x98223ff7 com.apple.opengl 1.6.11 (1.6.11) < 286D1BC4-4CD8-3CD4-F723-5C196FE15FE0 > /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0 x 98246000 - 0x9824aff7 IOSurface? (???) < D849E1A5-6B0C-2A05-2765-850EC39BA2FF > /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x9824b000 - 0x98315fef com.apple.CoreServices.OSServices 357 (357) < CF9530AD-F581-B831-09B6-16D9F9283BFA > /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
0x9835f000 - 0x9848efe3 com.apple.audio.toolbox.AudioToolbox 1.6.5 (1.6.5) < 0A0F68E5-4806-DB51-764B-D97554B801AD > /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x9848f000 - 0x984cafeb libFontRegistry.dylib? (???) < 4FB144ED-8AF9-27CF-B315-DCE5575D5231 > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontRegistry.dylib
0x984cb000 - 0x984d6ff7 libCSync.A.dylib 545.0.0 (compatibility 64.0.0) < CB2510BD-A5B3-9D90-5917-C73F6ECAC913 > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCSync.A.dylib
0x98f33000 - 0x98f34ff7 com.apple.audio.units.AudioUnit 1.6.5 (1.6.5) < BE4C2495-B758-AD22-DCC0-56A6791E948E > /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x98f3d000 - 0x98f81fe7 com.apple.Metadata 10.6.3 (507.12) < 8632684D-ED4C-4CE1-4C53-015DFF10D873 > /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/metadata
0x98fb3000 - 0x98ffcfe7 libTIFF.dylib? (???) < AC1FC806-F7F4-174B-375F-FE5D6008666C > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libTIFF.dylib
0x9910d000 - 0x991bafe7 libobjc. A.dylib 227.0.0 (compatibility 1.0.0) < DF8E4CFA-3719-3415-0BF1-E8C5E561C3B1 >/usr/lib/libobjc. A.dylib
0x991bb000 - 0x99208feb com.apple.DirectoryService.PasswordServerFramework 6.0 (version 6.0) < BF66BA5D-BBC8-78A5-DBE2-F9DE3DD1D775 > /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordServer
0 99209000 - 0x9924dff3 com.apple.coreui x 2 (114) < 29F8F1A4-1C96-6A0F-4CC2-9B85CF83209F > /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x9924e000 - 0x9924eff7 liblangid.dylib? (???) < B99607FC-5646-32C8-2C16-AFB5EA9097C2 > /usr/lib/liblangid.dylib
0x992d7000 - 0x992f2ff7 libPng.dylib? (???) < E14178E0-B92D-94EA-DACB-04F346D7534C > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libPng.dylib
0x992f3000 - 0x99709ff7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) < C4FB303A-DB4D-F9E8-181C-129585E59603 > /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib
0x9970a000 - 0x99726fe3 com.apple.openscripting 1.3.1 (?) < DA16DE48-59F4-C94B-EBE3-7FAF772211A2 > /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0 x 99727000 - 0x997cfffb com.apple.QD 3.36 (?) < FA2785A4-BB69-DCB4-3BA3-7C89A82CAB41 > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD
0x997d0000 - 0x99852ffb SecurityFoundation? (???) < 3670AE8B-06DA-C447-EB14-79423DB9C474 > /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0 x 99853000 - 0x99860ff7 com.apple.NetFS 3.2.1 (3.2.1) < 5E61A00B-FA16-9D99-A064-47BDC5BC9A2B > /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x999d0000 - 0x999e2ff7 com.apple.MultitouchSupport.framework (207.10) 207.10 < E1A6F663-570B-CE54-0F8A-BBCCDECE3B42 > /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0xb0000000 - 0xb0006ff8 com.apple.carbonframeworktemplate 1.3 (1.3.12) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0xba900000 - 0xba916ff7 libJapaneseConverter.dylib 49.0.0 (compatibility 1.0.0) < B339B85B-1B6D-81D8-1281-7B8C8A517329 > /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21fe7 libKoreanConverter.dylib 49.0.0 (compatibility 1.0.0) < EF3E3210-927F-DB9F-4CD4-4039A2AE2F84 > /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
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Memory module: global_name
Airport: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, service 2, 19 aircraft, 1 incoming serial ports
Service network: Ethernet, Ethernet, en0
Network service: Airport, AirPort, en1
Serial ATA Device: Hitachi HDS721010KLA330, Go 931,51
Parallel ATA Device: OPTIARC DVD RW AD - 5630 has
USB device: Built-in ISight, 0x05ac (Apple Inc.), 0 x 8502, 0xfd400000
USB device: Receiver IR, 0x05ac (Apple Inc.), 0 x 8242, 0x5d100000
USB Device: Hub BRCM2046, 0x0a5c (Broadcom Corp.), 0 x 4500, 0x1a100000
USB device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x820f, 0x1a110000
FireWire devices: my book, WD, up to 800 Mb/sAs you can see on the crash report: the crash is due to a combination of onOne software activation tools/library box and your plugins Kubota.
Disable the plugins and check with the manufacturers of the plugin to see if they have an available update.
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I had my hard drive replaced and I need to re install lightroom/photoshop. I still have my subscription running
Hello
Please use following link to install the creative cloud desktop application and then install Photoshop and lightroom.
https://creative.Adobe.com/products/creative-cloud
before more information please click Download Adobe Creative Cloud apps | Adobe Creative Cloud free trial
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I just bought Photoshop Lightroom - I have Windows 7 system with service pack 1, but I get an error trying to install that "windows vista is not supported. I'm not able to install - how to spend it?
See link below:
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I said in the title.
Problem solved - I used iChat and Adobe sent a link to re - install of CS5. I uninstalled InDesign then ran the Setup program.
It's all good now and I have not to cancel the 2014 Photoshop / Lightroom upgrade. Thanks for the reply. -Mark
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Can I install Photoshop Lightroom 2 on Win 7 Pro 64-bit laptop?
Hello;
I have the original CD and serial number.
Can I install Adobe Photoshop Lightroom 2 on a laptop running Windows 7 Professional 64 - bit OS?
Thank you.
Monir
Maybe you can too. Do you receive an error message when you try? You can also try to download and install Lightroom 2.7 http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows. You can then enter your serial number once Lightroom 2.7 installed.
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Installing Photoshop on a new startup disk.
I recently bought a new SSD drive I want to use my new boot drive and install Photoshop CS6.
Can I just disable Photoshop and uninstall my old disk and reinstall on my new SSD or is there something else I need to do?
Disable (help > deactivate), then uninstall it. Then reinstall on your new drive c.
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Hello
I installed Photoshop CS6 with the CS Design Standard on my computer Windows 7 recently (all 64 bit). Everything worked fine until today. When I run Photoshop, window to halfway, and appears completely useless message window "Photoshop stopped working - Cancel. All other applications work correctly, including Illustrator and Indesign.
The only thing I've changed since yesterday is to install the chipset drivers Intel, that missed me when I put the computer. Would you say, not Photshop as drivers Intel? Should I not use drivers Intel on my Intel system? Do I have to spend a day to uninstall Photoshop, perform a dubious cleanup of the computer (or why not spend another week, reinstalling Windows) and then just install Photoshop again? Or would it be sufficient to simply repeat the installation of the Ps? (Hope he remember my activation...)
Adobe support does not seem to be open at the moment, or at least I couldn't find it.
What "chipset driver intel? If that included an on-board graphics chip / integrated, so yes, everything is possible. Trashing preferences by pressing Ctrl + Alt + shift during launjch of the PS would be the first start. and if this is a configuration that's anotehr good graphics chip, put off the power of the graphics card intel in BIOS / EFI and / or the config of desktop graphics should be enough to make the PS use your nVidia or ATI / AMD chip - that he doesn't "see", it will not try to use.
Mylenium
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