Creative cloud of 42% problem: cannot install Photoshop & Lightroom

2 days ago, I bought creative cloud for students and tried to install photoshop, illustrator, indesign, and lightroom on my MacBook Air (13 inch, mid 2013) running OSX El Capitan (ver. 10.11.5). However, I continue to experience the problem of 42%. I click 'install' and 42%, it stops and it is the case:

Screen Shot 2016-06-18 at 12.29.16 AM.png

Screen Shot 2016-06-18 at 12.29.34 AM.png

Screen Shot 2016-06-18 at 12.29.41 AM.png

When I click on more information, it redirects me to a blank Web page.

Yesterday, I downloaded creative cloud vacuum cleaner and cleaned all the adobe files. Then, I was able to successfully install illustrator. It works perfectly fine. Then I tried to install lightroom and photoshop... I came across the problem of 42% again.

I have read the usual discussions and attempted to resolve the issues.

I followed this: error download, installation or update of Adobe Creative Cloud applications

1. I checked for app updates-problem persisted

2. I don't think that it is a network problem since I downloaded illustrator on the same network

3 firewall-Turned off my firewall, and the problem persisted

4 upload the logs:

  • DLM.log for download errors - I tried ERROR and always found this: NetDBError error has occurred - 8
  • Creative cloud PDapp journal--sought the ERROR, and that's what I found: OBElib returned the error: 1
  • I also tried to analyze the product setup log main creative cloud ( /Library/Logs/Adobe/Installers)... But when I couldn't find "installers". What is a part of the problem?

Help, please! I don't know what I can do.

Try to install Lighroom from direct download link which should put to day then CC Office so successful. I you are able to install LR6.0/CC 2015.0 this download link after the update of 2015.6 LR6.6/CC.

Install Photoshop Lightroom

Tags: Adobe

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