Creative cloud of 42% problem: cannot install Photoshop &; Lightroom
2 days ago, I bought creative cloud for students and tried to install photoshop, illustrator, indesign, and lightroom on my MacBook Air (13 inch, mid 2013) running OSX El Capitan (ver. 10.11.5). However, I continue to experience the problem of 42%. I click 'install' and 42%, it stops and it is the case:
When I click on more information, it redirects me to a blank Web page.
Yesterday, I downloaded creative cloud vacuum cleaner and cleaned all the adobe files. Then, I was able to successfully install illustrator. It works perfectly fine. Then I tried to install lightroom and photoshop... I came across the problem of 42% again.
I have read the usual discussions and attempted to resolve the issues.
I followed this: error download, installation or update of Adobe Creative Cloud applications
1. I checked for app updates-problem persisted
2. I don't think that it is a network problem since I downloaded illustrator on the same network
3 firewall-Turned off my firewall, and the problem persisted
4 upload the logs:
- DLM.log for download errors - I tried ERROR and always found this: NetDBError error has occurred - 8
- Creative cloud PDapp journal--sought the ERROR, and that's what I found: OBElib returned the error: 1
- I also tried to analyze the product setup log main creative cloud ( /Library/Logs/Adobe/Installers)... But when I couldn't find "installers". What is a part of the problem?
Help, please! I don't know what I can do.
Try to install Lighroom from direct download link which should put to day then CC Office so successful. I you are able to install LR6.0/CC 2015.0 this download link after the update of 2015.6 LR6.6/CC.
Tags: Adobe
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Hi stefana25509845,
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Kind regards
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Hello
Please use following link to install the creative cloud desktop application and then install Photoshop and lightroom.
https://creative.Adobe.com/products/creative-cloud
before more information please click Download Adobe Creative Cloud apps | Adobe Creative Cloud free trial
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Thank you.
I came across the solution. In addition to download creative cloud, I needed to return to the site and download the trials for the programs I want to use - Photoshop and Lightroom. Once I did, I was in business. Save bad if this was done in light on the download site.
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LR 6 serial number will not work for LR 5.
Lightroom version 5 S/N is the separate serial number.
In this case, you will need to contact the Support from Adobe and to return the product if you do not buy 64-bit computer and see if you can buy 5 LR.
[Click on always need help (help), then select the Chat option]
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You try to install from the Web or Adobe Creative Cloud application?
If you had installed the Adobe Creative Cloud desktop application, launch it and connect.
Once logged in, click on the tab menu Apps.
After loading the list of apps apps, Photoshop and Lightroom and click Install next to him.
Location of the Adobe Creative cloud: C: > program (x 86) > Adobe > Adobe Creative Cloud > VAC > creative cloud.
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Hi Julie
You can check the minimum specifications here:system requirements | Cloud Creative
Kind regards
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We have fixed an issue in the cloud, so reflow creative application must be appear to install now. In order to ensure that the list of products is updated, quit and restart Creative Cloud: cloud creative, select the gear icon at the top right and choose Exit, then restart the Adobe Creative Cloud application.
I hope this fixes things for you! If it doesn't, please let us know your operating system and version, as well as the steps how you feel.
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While you should be done when there is an available update? UH... you quit out of Lightroom, launch the creative Cloud desktop application and click Install next to Lightroom no, I kid you not
See also the following link: Adobe Lightroom
CARI
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When I try and update my creative cloud app it says cannot find server
I need to update my creative cloud on my computer application. When I try to it says "cannot find server".
Can anyone help on this?
Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and disable your firewall
-also clear the cache of your browser if you start with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip.
http://helpx.Adobe.com/creative-cloud/KB/failed-install-creative-cloud-desktop.html
or
A chat session where an agent can remotely look inside your computer can help
Cloud creative support chat (all creative cloud customer service problems)
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There was an error downloading this update. Quit and try again. »I quit and restarted several times and I still get the same message.
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Signed Creative Cloud. How to re - install? *
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Download/install the desktop application, connect and install applications subscription.
https://helpx.Adobe.com/creative-cloud/help/download-install-app.html
Creative cloud to desktop
https://helpx.Adobe.com/creative-cloud/help/creative-cloud-desktop.html
Sign out, sign in | Creative office cloud app
http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html
Install, update, or uninstall applications
http://helpx.Adobe.com/creative-cloud/help/install-apps.html
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