Installation of CC will not install. Back when configuring rolls

I have a user who had InDesign CC installed on his old computer. We got upgraded to a new computer with Windows 10 and when you try to install the software acts like it is installing but then during the phase of "Please wait while Windows configures Adobe InDesign", the progress bar stops then restores and closes just the installation window. No errors.

In fact, we had this problem on his old computer when we tried to install it remotely as he works from home, but when we he connected to the network at the office, we have been able to install it normally. This does not work with this new laptop.

I tried installing from the installation on the network files, copy the files to the desktop, disabling McAfee, running as administrator and logged as admin.

I don't know the version file is only marked "InDesign CC x 86".

Any help is appreciated.

uninstall all cc including the application of cc office.

clean your computer of files cc by http://www.adobe.com/support/contact/cscleanertool.html

Restart your computer (do not skip this)

Reinstall the cc desktop application, https://creative.adobe.com/products/creative-cloud

Use the desktop application to install your programs and the cc events

Tags: Adobe

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