"Installation of printer * software message USB.

Hey guys.  I'm trying to install HP Photosmart C4780 to a new dell Inspiron computer.

When I click on install, I get these messages.

"This computer has no USB software necessary support to allow for the completion of a USB installation.

"This computer has no hardware support enabled to allow for the completion of a USB installation.

But he didn't tell me precisely how to solve these problems.

Anyone know how I can get this sorted out?

Appreciate any help.

What special Inspiron model?

What version of Windows is installed and is the version that came pre-installed from Dell or have you installed Windows yourself?

Other USB devices work?

Assuming that the answer to the last question is Yes, then the following should work for you:

A.

  • From Windows Explorer type folder in the address bar and press ENTER.
  • Locate and open the most recent HP installation folder, which begins with 7z (e.g. 7z1234a).
  • Open the installation folder.
  • Locate the file named usbready.exe, rename it to usbready1.exe.
  • Go back up a level and start the Setup.exe program.
  • Now follow the installation and check for the difference.

B. (if you can't find a HP installation folder in the temporary directory)

  • Cancel the installation.
  • Extract the installer to a folder using 7 - Zip or similar.
  • Navigate to the folder, and then in the Setup subfolder.
  • Rename usbready.exe to usbready.exe.bak.
  • Run setup.exe from the root folder and the installation should proceed as usual.

7-zip is free from here: http://7-zip.org/

Tags: Windows

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