Want 5540: cannot install the initial printing software, no spooler

Hi cannotinstallprintersoftwaretowin7x64duetoerror1297, configurationerrorandnoauthizationforservices.everythingisoembutrecentlyupdatedthewin7filesifthathelps... The aid community will help you: provide details such as messages error, the recent changes or software installations and steps to recreate.

Hi @hpgreg1,

Welcome to the HP Forums!

I understand that you can not install the printing software HP Envy 5540 on Windows 7. And I'm happy to help with this installation problem!

To confirm that the hardware of the printer is functional, you are able to print a self-test page? Printing of Pages of Self Test.

In the meantime, try the following steps in the following order:

  1. Uninstall the software.
  2. Start the computer in minimum mode.
  3. Disable all Antivirus programs.
  4. Disable all firewall programs.
  5. Create a new user account.
  6. Reinstall using the HP printer install wizard for Windows.

For more assistance, please contact HP support by phone. (After you fill out the information, you will receive a phone number.) If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

I hope that these steps are useful and have a nice day!

Tags: HP Printers

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