Installation of the device drivers for the Zune 8 GB using Windows Vista SP2 OS

I try to install the Zune software installed on a laptop Acer of MS Vista with SP2.  The Zune player is a 8 GB model.  The Zune software is installed fine, but when Vista tries to install device drivers, it fails, asking me to contact the hardware vendor.  It is used to work on another computer running MS Windows XP with SP3.

What can I do to make it work on Vista computer?

Hi Midnightwreck,

What is you receive the exact error message?

Step 1: Examine the Windows Device Manager. To do this, follow these steps:

(a) click Start, right-click computer, and then click Properties.

(b) click on Device Manager. Click on the computer root icon and then click on Search the hardware changes in the Actions menu. Zune should be listed under portable devices.

Note If the player has been incorrectly installed, Zune can be listed with a yellow exclamation point (!). Or, it may be listed under other devices as USB (Universal Serial Bus) device.

(c) double-click Zune, and then click driver . The current version of the driver that is installed must be 4.2.58.0.

If the Windows Device Manager indicates a problem with the device, or if the Player version that is installed is not the current version, you must update the driver. To do this, follow these steps:

1. right click on Zune or a USB device , and then click Properties

2. click on the tab driver , and then click Uninstall.

3. If it is displayed, select delete the driver for this device, and then click OK.

4. click on the computer root icon and then click on Search the hardware changes in the Actions menu.

5 right click on Zune , and then click Properties

6. Click tab driver , and then click set to update driver.

7. click Browse my computer for driver software.

8. click on Browse, find the program Files\Zune\Drivers folder, and then click OK.

9. click Next.

If you are prompted, click install.

After the driver installation is complete, click close two times.

Your Zune device is not detected by your computer or the Zune software
http://support.Microsoft.com/kb/944909

Step 2: Download and install the latest version of the Zune software, then check if the problem persists.

You can follow the steps mentioned in the link below

How to fix errors in the Windows device for the Zune device manager
http://support.Microsoft.com/kb/953933

Thank you, and in what concerns:

Ajay K

Microsoft Answers Support Engineer

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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