Installation problem: other updates and security for Windows Vista (KB981852)

In my history of update, this update shows as installation again and again "with success" since August, but he is still listed as an update to install.  This also applies to Windows Vista Service Pack 2 (kb948465), who has reportedly updated several times and still is listed as an update.

Some info: I'm currently using Norton 360 - like Firewall and antivirus.  I also run Spyware Doc.  I was attacked last year, computer failed and I had to wipe my computer. (Assistance with this manufacturer.)  I'm not sure it solved the problem.  Since then, I have had problems with the computer running the browser to leave/run slowly, slowly, the problems to open programs.  This may be due to the loop of 'Windows update '?

Thanks for any help.

Hi Silk_Tea,

First let's start with the question of the update of Windows. You can read the following article and try the steps and check whether you can solve the problem or not.

Troubleshooting Windows Update or Microsoft Update when you are repeatedly offered an update

http://support.Microsoft.com/kb/910339

Hope this information is useful.

Jeremy K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

Tags: Windows

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    2.938: ================================================================================
    2.938: 09/12/2011 23:24:35.062 (local)
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    0.047: ================================================================================
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    0.062: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
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    0.079: ================================================================================
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    0.078: ================================================================================
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    0.156: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
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    2.390: message displayed to the user: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
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    0.062: ================================================================================
    0.062: 09/12/2011 23:53:35.078 (local)
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    0.062: impossible to activate SE_SHUTDOWN_PRIVILEGE
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    0.062: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
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    0.078: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
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    0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.078: Check condition for line 2 of prerequisite returned FALSE
    0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.078: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
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    0.078: Update.exe extended error code = 0xf0f4
    0.062: ================================================================================
    0.062: 09/12/2011 23:55:39.078 (local)
    0.062: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
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    0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
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    0.078: Update.exe extended error code = 0xf0f4
    0.094: ================================================================================
    0,110: 2011-12-10 00:03:56.187 (local)
    0,110: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0,110: impossible to activate SE_SHUTDOWN_PRIVILEGE
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    0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
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    0,110: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0,110: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.125: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
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    0.047: ================================================================================
    0.047: 2011-12-10 00:15:31.765 (local)
    0.047: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0.047: impossible to activate SE_SHUTDOWN_PRIVILEGE
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    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
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    0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.062: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.062: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
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    0.141: ================================================================================
    0,141: 10/12/2011 11:28:16.421 (local)
    0,141: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0,141: impossible to activate SE_SHUTDOWN_PRIVILEGE
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    0.157: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0.157: return the value of IsMediaCenterPC = 1
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    0.157: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
    0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.157: Check condition for line 2 of prerequisite returned FALSE
    0,172: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0,172: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0,172: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0,172: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0,172: Update.exe extended error code = 0xf0f4
    0.250: ================================================================================
    0.250: 2011-12-10 11:42:55.437 (local)
    0.250: f:\0133fe92e334b0b8457e\update\update.exe (version 6.3.13.0)
    0.250: hotfix started with following command line:
    0,265: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0,843: return the value of IsMediaCenterPC = 1
    0,843: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
    0,843: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
    0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,843: Check condition for line 2 of prerequisite returned FALSE
    0,859: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0,859: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.875: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.875: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file

    This issue is now resolved.

    I'm not sure how, but I think it had something to do with a question I had with ehshell.exe (click here for more on this topic). KB973768 has something to do with Media Center, and given that I had problems with it, it did not cross the installation of this update. Once the ehshell.exe issue has been resolved, I was able to install this update.

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    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: 2.0.48.0
    OGAExec.exe signed by: Microsoft
    OGAAddin.dll signed by: Microsoft

    OGA data-->
    Office status: 100 authentic
    2007 Microsoft Office system - 100 authentic
    OGA Version: Registered, 2.0.48.0
    Signed by: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Program may Explorer\iexplore.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->

    Other data-->
    Office details: {1875E091-75B7-41D8-958B-843FB221316C}1.9.0027.06.0.6001.2.00010300.1.0.003x 32*-*-*-*-B9HD289578-OEM-7332157-002042S-1-5-21-3856123575-3819749968-2084870378Dell Inc.. XPS M1330                       Dell Inc.. A12 20080708000000.000000 + 00032323507018400F804090409Eastern Standard Time(GMT-05:00)03DELL M08 1001002007 Microsoft Office system1236C3896821FDB0Cj14tOk8/me2hXF/W2AM1dxJcsw =89451-OEM-6672833-451754

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.0.6001.18000
    Name: Windows Vista, HomePremium edition
    Description: operating system Windows - Vista, channel OEM_SLP
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500204-02-1033-6001.0000-2972008
    Installation ID: 002291501995125740168792437623497931990145071114719384
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use license URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial product key: B9HD2
    License status: licensed

    Windows Activation Technologies-->
    N/A

    --> HWID data
    Current Hash HWID: OgAAAAEABgABAAEAAQABAAAAAwABAAEA6GEAhAqefPQSeei4YNEM8kaDuLdEnPL0mEaGdW4LrFZGyg ==

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes
    Windows marker version: 0 x 20000
    OEMID and OEMTableID consistent: Yes
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    REFERENCE DELL M08 APIC
    FACP DELL M08
    HPET DELL M08
    STARTING DELL M08
    MCFG DELL M08
    M08 DELL SLIC
    SSDT PmRef CpuPm

    Hi crawlerpa,
     
    We have checked for Service pack 2 KB9481332 and the error code 8007321. Unfortunately, not found no information on this subject. We recommend you to cross check if the number you entered is correct and provide us with the exact error code.
     
    To download and install Service Pack 2, click download the Service Pack 2
    Kind regards
    Syed - Microsoft technical support.
    Visit our Microsoft answers feedback Forum and let us know what you think.
  • Update cumulative security for Windows Vista for Internet Explorer 8 (KB982381)

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  • Update security for Windows Vista (KB2305420)

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    ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

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    Hello

    I suggest you to follow the steps below and check if it helps:

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    http://support.Microsoft.com/kb/971058

    Method 2: If the problem persists, then try the steps from the link below.

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    Hope this information is useful.

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    Hi Flybywire,

    ·         You receive an error message?

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    Do the following to display the Windows updates history for the error code.

    a. click Start, type Update in the Start search box.

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    Method 2: I you suggest to perform the clean boot and then try to install it.

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    http://support.Microsoft.com/kb/929135

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    Hi Apple2DellExperience,

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    Update security for Windows Vista (KB2478935)

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    Update security for Windows Vista for x 64-based systems (KB2419640)

    http://www.Microsoft.com/downloads/en/details.aspx?FamilyId=FD6B806E-50D4-4F4D-96E1-7C71FCA4C543&displaylang=en

    Update security for Windows Vista for x 64-based systems (KB2478935)

    http://www.Microsoft.com/downloads/en/details.aspx?FamilyId=B2839CD0-1958-4A22-9AAC-0E0AA8F2B52C&displaylang=en

    I hope this helps!

    Halima S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.

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