Installing CC on a PC and a MacBook... HELP Please!

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• Recently installed the version of Windows Media Player, 11.0.5721.5280 and now whenever I play a piece PC stutters on audio producing a constant noise and freezes. Help, please!

  Recently installed the version of Windows Media Player, 11.0.5721.5280 and now whenever I play a piece PC stutters on audio producing a constant noise and freezes. Help, please!

  I suggest that you try to update the audio drivers to their latest version. Don't simply check Windows Update, but the site of the manufacturer of the sound card as well.

• I am trying to download my trial version of photoshop. It says installation failed then downloads to 83%. When I click on start, it starts at 42% then fails again, again and again. Help, please

  I am trying to download my trial version of photoshop. It says installation failed then downloads to 83%. When I click on start, it starts at 42% then fails again, again and again. Help, please

  Hi Sherry,

  You can follow the thread: creative cloud hangs at 42% , where this issue is already discussed and resolved.

  You can also follow article: error "Unable to install" received when installing Adobe Creative Cloud desktop application that will help you get this fixed number.

  Let us know if it works or not.

  Thank you

  Yann Arora

• I can't erase unnecessary files on my Mac Pro by pressing option, command, and then J.  Help, please.  Thank you

  I can't erase useless files more pressing option, command, and then J.  Help, please.  Thank you

  option, command, and then J is not listed as a shortcut KB

  here:

  Keyboard shortcuts in Mac - Apple Support

• When I try to install an update to iTunes on my Windows 7 computer I get the following message: "there is a problem with this Windows Installer package. A program required for this install to complete could not be run. "Help, please.

  When I try to install an update to iTunes on my Windows 7 computer I get the following message: "there is a problem with this Windows
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  Hello..

  Try this support article > If you see an error message "Windows package install" when you try to uninstall iTunes from your PC

• loads of YouTube but then when I click on a video it doesent play. It worked fine the other day and it does not work in the past and suddenly. Help, please!

  loads of YouTube but then when I click on a video it doesent play. It worked fine the other day and it does not work in the past and suddenly. Help, please!

  Clear the cache and cookies from sites that cause problems.

  "Clear the Cache":

  • Tools > Options > advanced > network > storage (Cache) offline: 'clear now '.

  'Delete Cookies' sites causing problems:

  • Tools > Options > privacy > Cookies: "show the Cookies".

  Start Firefox in Firefox to solve the issues in Safe Mode to check if one of the extensions or if hardware acceleration is the cause of the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > appearance/themes).

  • Makes no changes on the start safe mode window.
  • https://support.Mozilla.com/kb/safe+mode

• I have IE to Mozilla Firefox password and can not find that my internet registered the username and passwords. Help, please!

  I have IE to Mozilla Firefox password and can not find that my internet registered the username and passwords.  Help, please!

  Tools > options > Security > passwords saved...

• Hi guys I need help for Pixel Bender, cansomeone send me a link, I have Photoshop CC and I googled and all I met seems to be corrupted. I also tried Adobe lab and nothing! Help, please!

  Hi guys I need some help getting Pixel Bender, can someone send me a link, I have Photoshop CC and I googled and all I met seems to be corrupted. I also tried Adobe lab and nothing! Help, please!

  Trevor says.

  Adobe Pixel Bender killed several years ago.

  John Nack on Adobe: Pixel Bender abandoned in PS, AE CS6

• Graphics Intel hd 5500 is sufficient to run Photoshop, dreamweaver, illustrator and coral? Help, please.

  Graphics Intel hd 5500 is sufficient to run Photoshop, dreamweaver, illustrator and coral? Help, please.

  Is this enough? Sure. It will be fun? Not always.

  Mylenium

• Is it possible to buy 3 three software only? I am interested to buy photoshop, ae and creation. Help, please.

  Is it possible to buy 3 three software only? I am interested to buy photoshop, ae and creation. Help, please.

  tessaso wrote:

  Is it possible to buy 3 three software only?

  It is possible, but this isn't the best way to do it.

  Adobe cloud plans don't offer a mix and a game approach. There are 3 separate plans: Plan of photography. Only App plans and applications.

  You have two options:

  1. Plan of photography ($ 10 / month) + App unique After Effects ($ 20 / month) + one App Premiere Pro ($ 20 / month) = $50 / month
  2. All Apps Plan = $50 / month

  Clearly the plan of applications is the best deal if you want apps 3 or more.

• Today I bought a new Mac that does ' t have a cd/dvd drive. I also bought Adobe photoshop elements 13. Is it possible that I can install this without using the provided disks? Help, please

  Today I bought a new Mac that does ' t have a cd/dvd drive. I also bought Adobe photoshop elements 13. Is it possible that I can install this without using the provided disks? Help, please

  http://www.Adobe.com/downloads/other-downloads.html can help

• Error 25014 trying to install Lenovo Thinkvantage Rescue and Recovery! Help, please!

  Hello! Recently, I have restored my laptop with a general copy of Windows 7 pro 64-bit. I had to redo all the drivers and software (of course). I had installed Rescue and Recovery before but never used. I tried to reinstall it today and he throws back each time with the same error message (error code 25014 = 6)! I had installed linux but deleted and installed Windows again. I also have a 21 not used same GB partition (I have no idea how to combine). Any advice on how to work will appreciate it! Thanks for your help in advance!

  RC 25014 = 6 error is error install boot RNR Manager.

  Provide information:

  (1) your machine ship of Lenovo, with Lenovo factory system? If Yes, what operating system has been installed? Vista, windows 7 home, pro etc? This would install with 3 partitions: system_drv, Lenovo recovery, (C).

  (2) you say: I recently restored my laptop with a general copy of Windows 7 pro 64-bit

  Not that this means that you do not have a Lenovo factory restore, but actually installed a commercial version of win7 pro?

  I'll assume win7 pro retail for now.

  (3) you say: I had installed Rescue and Recovery before but never used.

  It was in the past, lets say on a shipped factory system Lenovo?

  (4) you declare: had installed linux but deleted and installed Windows again. I also have a not used 21 same GB partition

  ===

  It seems to me, your HARD drive had a top system.  I see Ubuntu mentioned in your other posts. Your HARD drive had several parttions, including the 21 GB partition. Then, you have decided to install a retail version of windows 7 pro.

  During a sale at retail of windows installation, you must pay attention as to where it will install.

  http://www.SevenForums.com/tutorials/1649-clean-install-Windows-7-a.html

  Note steps 7 and 8.

  It seems that you did the windows installation disk HARD existing, with the pre-existing partitions.

  ===

  RC = 6

  The simple answer is THAT NRR is already installed.  Did you uninstall RNR before installation?

  The answer is complex:

  During the installation of RBR went to add its boot manager entries, BCD (startup control data), he did NOT like the content of the BCD, IE other entries parked in the BCD, ie, Linux. He expects to have 2 slots used in BCD, windows, and windows RE.

  ===

  Reflect this. See if it fits your situation.

  ==

  I would erase the HARD disk via a standalone utility, then install win 7 pro retail and all issues should dissipate.

  This erase/delete can be done during the installation of windows.  refer to steps 7 and 8 above.

• Fairly new laptop, terrible video quality and its delay. help please!

  I have a HP Pavillion G6, g6-22213sa computer laptop that I bought about 6 months ago, its functioning, Windows 8 and AMD Quad Core A8 - 4500M accelerated processor. 15.6 ", 1 TB harddrive, 8192 MB DDR SDRAM. the video quality on anything from youtube, personal videos etc. is terrible it's very pixelated, the sound is also slow, which means that it takes a few seconds before you can actually hear anything. Can anyone help please get everything back to normal. for necessary information, just ask you please, im not a big technical guy.

  Thank you..

  Hi Laurent,.

  -What browser are you using to access Youtube?

  -Remember to make changes on the computer before the show?

  In order to improve the quality of Youtube video, you can try to change the settings for video quality on the Youtube page.

  https://support.Google.com/YouTube/answer/91449?hl=en

  As you mentioned that the video quality is pixelated, I you should uninstall and reinstall the sound card drivers and graphics cards and check if it makes a difference.

  -Press the Windows key and the X key, then select Device Manager.

  -Browse graphics cards, right-click on the video driver and click on uninstall.

  -Browse sound, video and game controllers, right click on the audio driver and select uninstall.

  -Restart the computer. Windows will automatically try to detect the hardware and try to install the drivers.

  If that fails, visit the computer manufacturer and download the latest video and audio drivers based on the computer model number.

  Hope this information is useful. If you have any questions, let us know.

• Help. I have updated to iOS 9.2.1 and its killed my messages app and iMessages. Help, please

  I ignored the 9.2.1 iOS updated for ten days or so closing these annoying pop ups every day. But he updated with on me accepting it last night (how?-I swear to you that I never agreed to update)

  so now that I am on iOS 9.2.1 and when I open messages built in app it simply crashes constantly and does not open. Sometimes it freezes forever. Sometimes it crashes immediately. Sometimes, a variation of the two.

  one solution supposed to toggle the use of iMessages and off in settings. Then I disabled iMessages. Then when I tried to turn it back on imessage again, he asked for my Apple ID and password, I entered and press the sign in button. but then it just freezes when I press on sign in - and the application settings remains frozen indefinitely with the sign in iMessage window open.

  So I have now 2 numbers.

  1 jelly iMessage log in settings so I can't connect to use my e-mail address for iMessages. That is irrelevant at this time because:

  2. my built-in message application crashes and freezes and I can send receive view or do anything with the messages.

  just a update, I don't accept and did not want to do.

  Help, please

  Have you had a chance to restart your phone?

  Restart your iPhone, iPad or iPod touch - Apple Support

• Hello.when RIP cd media player, I can not info automatically added to the albums and titles. any help, please

  using windows 7. used to get information (artist, album, genre, tracks) of music automatically added when Ripper music CDs, but do not get more information? Any help please

  Hi George Corbett.

  ·         Did you the latest changes on the computer?

  I suggest that you run the windows media player troubleshooting tool and check if it helps.

  http://Windows.Microsoft.com/en-us/Windows7/open-the-Windows-Media-Player-settings-Troubleshooter

• Differences between the version of BlackBerry Device Software and platform. Help, please...

  Hi guys!

  I'm really confused... Help, please!

  We have developed applications for our customers. We tested with our BB8700 and it works fine.

  We used JDE4.2 for development... and we think that it will work on v4.2 based handsets.

  But our customers wrote that it works on v3.7. Why? Is this possible?

  I looked at the information about my 8700 device and then noticed: v4.2.1.107 (platform v2.3.0.84)

  -What are the differences between the version of BlackBerry Device Software and platform?

  Possible customers spoke of version 3.7 of the platform?

  There is a list of the devices, where we can find the version of BlackBerry Device Software by BlackBerry device model?

  Or where we can find information about the models of devices that will support our application?

  Thanks in advance!

  AFAIK there is no version 3.7 platform.

  Customer talking about the OS version.

  So, if they have the device OS version 3.7 you must use JDE JDE 3.6, 3.7 or older.

  Or take updated device OS if the necessary software is available.