Integrated webcam does not work after update from MS Essential

I have a Dell XPS 15, and the built-in webcam worked perfectly, until the Microsoft Security Essentials - KB2310138 (1.131.1448.0) update that happened. Now I can't access the webcam (not found in the Dell Webcam Central) and can't even see the built-in Webcam listed in "imaging devices" in Device Manager. I tried a system restore to a point before the upgrade, but still the issue was not fixed. Please suggest the solution to this problem.

[proposed by the moderator at the Windows/Hardware forum space]

Dhruv Mendiratta,

Windows 7 is guess to provide the drivers of webcam for most Dell computers, except some XPS models. Go to the drivers & downloads type your service tag, then your service number. Under entry, webcam drivers should be there.

PLEASE READ AND ANSWER THE QUESTIONS THAT I ASKED, BELOW.

Recently install you / reinstall the operating system? If so, have you installed the drivers I have the right order? How to download and install drivers in the correct order

Try to read...

Troubleshoot the Dell Webcam and the Dell Webcam Central software

Also try running the Webcam Diagnostics

The webcam showed in the tree of the symptoms?

Error messages?

The computer is under warranty?

Rick

Tags: Windows

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