Integration of CUCM 8.6 and CRM, what service API or XML?

Hello

Asked me to find documentation on the developer interface CUCM. We would like our CRM system to connect to CUCM and receive CID/CTI and duration calls real time to start.

Which way we look? Our CRM supplier must watch AXL interface or XML functionality for the call real-time data? or in another way? any suggestions?

Thank you

Kristian

Data in real time would require the TSP that provides the TAPI interface or JTAPI to subscription to the devices/DNs via CTI Manager. XML interfaces you mentioned are for administrative functions. ICT applications can impact the scalability of the CUCM pole so plan accordingly.

Please remember useful frequency responses and identify useful or correct answers.

Tags: Cisco Support

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