Intermittent connectivity of Smartphones from blackBerry - headsets Bluetooth Jawbone

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• Voice of selected from earpiece/headset bluetooth blackBerry Smartphones

  Hello

  have a 8310 and a Motorola H700 bluetooth headset.  Voice dialing from the headset worked fine when I first set up, now I get a single short low tone when I press the call button on the headset and it does not "say a command" no more.  Orders voice work very well through the headset if launched from the phone.  I have re-couple to the headset (several times).  I tried my helmet on my wife's phone, and he began composing voice as it should.  I tried his H700 to my phone and it has the same symptoms.

  Any ideas?

  Nick

  Problem solved.  I out the battery for a few minutes and the phone then restarted when I put back it. Now it works perfectly, as before.

• Smartphones from blackBerry Torch 9810 Software Update Lock-up

  This 9810 was to make a wireless software update and got 19 percent of the total backup (Social Feeds) when it locked in place - it was left running overnight without change. The telephone switching market he returned to the same point. removing and replacing the battery automatically starts the process of update again, until he gets to 19% and crashes again. Switch on the screen when you press ALT and shift.

  Oh no... now you have a more catastrophic problem... 507 means that everything is gone from your BB - the operating system, applications, data. First we need to get the features of your BB, and then you need to restore from your most recent backup.

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below. (not applicable in your situation, since you can't take one now)

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You must also use these tricks, but please substitute 6a or 6b above if all load allows you to use a Web site:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Smartphones from blackBerry Curve 9380 - gel/pause

  I've had this phone for nearly 18 months without any problem, but last week I almost he threw out the window!

  For starters, he did pause for a few seconds, making send SMS, e-mail etc very frustrating! You might be texting, and then it is paused on everything that touches your tent to support on, then will take between 5 and 20 seconds to come for herself. Sometimes when I unlock or just try to navigate the phone - its fustrating Yes aswell!

  And then yesterday and today, the battery had drained by noon, although he had been accused of the overnight! I rebooted my phone at noon today, and its once again once drained (18:20)!

  They relate, or if my phone died?

  Hello and welcome to the community!

  Please try this sequence... Note that, throughout the whole 4h15m process, your BB should stay connected to a good charger (not the USB PC):

  1. With battery, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the screen not
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the screen not

  This has been known to "revive" some BBs.

  It is also possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

  1. Get a known good and already fully charged battery... use it in your BB and see what happens
  2. Get access to a BB good and the same known... use your battery in there and see what happens

  The results of this will show if your BB or your battery that has the problem.

  You can also try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• LANGUAGE of ENTRY of Smartphones from blackBerry to CHANGE

  Hi all

  I need to change the input from my bb to English language to French.

  I found where the do in the options...

  The problem is that when I get on the default English language entry screen / GB), when I click it, there is only English (United States). No other proposed.

  This bb has been offered to me by my former employer, maybe this can help you understand the origin of the problem.

  I have lloked on the site of bb to find answers, but without success sofar.

  Could you please help me find how to add a French in the other available Mo?

  Thanks in advance! :-)

  You would need to install an OS of a carrier that would include normally languages French or European.  Here are some instructions:

  1. start by searching for your operator and the system operating file that you want to use. I would like to use check European carriers (any carrier will work as long as the OS is for your type of device).  It is easier if you install the same version number you already have, you will be able to just install that language and not the rest of the operating system, but if you're updating to a newer version which is OK for... just takes a few extra minutes.  Make sure that the operating system download you shows as "multilingual".

  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  2. it's not bad to do a manual of your device first, backup using the Desktop Manager > backup. Close at the end Office Manager and disconnect it from BlackBerry. You can get the BlackBerry Desktop Software here http://us.blackberry.com/apps-software/desktop/

  3. download the OS from step 1 of the file on the PC then install on the PC by running (double click) the downloaded file.

  4. go into c:\program files Research in motion\apploader and delete the file named "vendor.xml." Also, check the following locations for the vendor.xml file and delete all instances of the file:

  On Windows Vista/7, go to C:\Users\YOUR_USER\AppData\Roaming\Research in XML Motion\BlackBerry\Loader (where 'YOUR_USER' is your user name)

  On Windows XP, go to C:\Documents and Settings\YOUR_USER\Application is In Motion\BlackBerry\Loader XML (where 'YOUR_USER' is your user name)

  5. connect the BlackBerry and double-click on "Loader.exe." It is located in c:\program files\common research in motion\apploader

  Pay attention to languages that are being installed and make sure you inlcude what you want.

• Blackberry Bold 9700 Smartphones from blackBerry backup

  Hello!

  I was able to backup data from my phone to the computer before it broke down. (Shows a white screen, I think the problem is the display screen)

  The questions are:

  1 is easy to fix the problem?

  2. how to open the data stored on my computer? I need to check some contacts and text messages.

  3. How can I transfer all the data again to a new phone? Should this phone be a Blackberry in order for contacts/messages/photos to be transferred?

  Thanks in advance for answering my questions.

  Hello

  ateliermd2003 wrote:

  1 is easy to fix the problem?

  In my view, that can be firmly answered by a technician with the device by hand. If the problem is not a hardware problem, you might be able to recover it with this:

  • KB27956 How to recover a BlackBerry smartphone from any State

  ateliermd2003 wrote:

  2. how to open the data stored on my computer? I need to check some contacts and text messages.

  Natively, the backup file (BBB or RPI, depending on the version of the Desktop software you used) is intended for a single purpose... as the source of restoration to a BlackBerry. But there are several 3rd PC-based 3rd party there apps that can analyze the file backup, some even to do something else with the resulting data. I've never needed, but I heard good things about MagicBerry. Search for a few seconds (for example, on Google) and I'm sure you will find plenty of candidates for your needs.

  ateliermd2003 wrote:

  3. How can I transfer all the data again to a new phone? Should this phone be a Blackberry in order for contacts/messages/photos to be transferred?

  To transfer to another BB, simply perform the restore:

  • KB10339 How to use BlackBerry Desktop Software to restore data from a BlackBerry smartphone from a backup file

  To transfer to another device, these 3 save game file analysis applications (from your point 2 above) would be your source... you would have to understand what requires this device non - BB and then manipulate the data in the required format and then use whatever of this non - BB device has to load the data on this device.

  Good luck!

• Accident of Smartphones from blackBerry Desktop Manager 4.7

  Frequently after a sync, I get an Application error that causes the Desktop Manager 4.7 crashing.  The error is a standard Windows access protection error:

  DesktopMgr.exe - Application error

   

  The instruction at "0x38f2f511" referenced memory at "0x38b82004".  The memory could not be "read".

   

  Click OK to terminate the program

  Click on CANCEL to debug the program

  I'm timing a BB 8120 Pearl v.4.3.0.72 (Platform 2.6.0.43) with Outlook 2007 on Windows XP SP3.  I have sync just the address book and calendar with the default settings.  My BB is connected via a USB port, it is using BIS via Vodafone UK and WiFi is turned on and connected.  It is also used to produce with Desktop Manager 4.6 (that's why I updated).  I tried to reinstall the software.  I also "deleted all user settings' during the uninstall of the previous version.

  Anyone know what is happening?

  Clearly, BB technical support either don't read these forums, or are almost useless.

  Process of elimination, it seems that all my problems with Desktop Manager and BBDevMgrDeviceListener come from the Toshiba bluetooth driver installed on my Dell laptop.  Without BT enabled in the BIOS (or disabled in Device Manager), all my desktop software works very well.  When BT is running, the desktop software fails of strange how the random crash and the process of BBDevMgrDeviceListener requiring a put to death during the shutdown.

  I'm glad that I realized why it was broken but very disappointed that nobody BB even made a first response to the thread or tried even the most basic troubleshooting.  Really pretty poor effort!

• E-mail blackBerry Smartphones from BlackBerry regarding "update my password by e-mail"

  Hi, I received an email supposedly from BlackBerry to my phone at 01:04 titled Action required: update password.

  The message told me that I had to update my password on one of my email accounts in the BlackBerry internet service. HE said that Email from that address were not distributed to my phone (I only noticed at this point that they were not because this isn't used much e-mail) and to resume the service, I needed to update my passwsord.

  He went on to give me instructions on how to do it. He said to open my BlackBerry Internet service account is by opening the configuration of email on my device application or visiting the BlackBerry Internet Service site then to go to the page e-mail accounts, choose the option change the correct email address, update the password field and then save.

  Depending on my device, the message has been received using the email as needed update account and has been in my Inbox and came from "[email protected]."

  It may seem silly, but I'm always a little kept when I get emails about passwords, I still did nothing, but I connect to my e-mail account online and there are 3 messages in my Inbox that indeed did not come to my phone, but no messages from blackberry. I didn't have a problem with my existing password.

  Is it current for BlackBerry to ask me to do this?

  Thank you very much for any help received

  It happens from time to time. Fear not:
  it you don't trust that, just go to your carrier's BIS site and edit the passwd file.

• Smartphones from blackBerry App World

  I have a TORCH (software 6.0 Bundle 3049) with App World installed 3.0.0.73 from Blackberry Desktop Software.  I have download the updates and App World indicates that a new version is available 3.1.2.32, I download the new version and App World Spear is no longer.  In other words, I click on the world icon, and nothing happens.  I'm going to BB Desktop Software, delete App World, re - start the phone and re - install the 3.0.0.73 and functions of the App World.  In other words, until the App World informs me that a new version is available for the update and I can choose 'Update' or 'Close' and the cycle repeats.  I have 18 months left on my contract with Bell Mobility and I was kind of hoping that BB would fix it so I won't be too miserable until I can update an iPhone.

  I talked to Bell Mobility and that they me related to BlackBerry (RIM). The technical expert has helped me greatly.  I downloaded the software, saved my camera and reloaded the software bundle.  I won't go into details, it is best done with the advice of an expert.  Then, call your provider.

  But App World works perfectly now. So, all well that ends well.  I don't know if I will "jump" to an another unti now that my BB Torch works well again.

  FYI, the assistance was FREE!

• Smartphones from blackBerry Desktop Manager software - random number generator

  Hello

  I have a blackberry that I configured to synchronize with an outlook account. The other day when it is plugged, I received a message that pops up saying something about a "random number generator '. When I searched the problem of people said to uninstall/reinstall the Desktop Manager software with the latest version. So I downloaded the latest version of the software, and when I ran everything has been disabled. When I uninstall/reinstall the version that we used before the same thing, everything has been disabled. This could be the cause of this problem? I guess it must be a hardware problem.

  Thank you for your time.

  Reid

  Hi and welcome to the forums!

  I recommend you to perform the following procedure

  to ensure that you have removed all the system

  the files and registry entries made by previous installations.

  Make sure that all antivirus and firewalls are down when you install

  The other two links will help check connection problems.

  Bifocals

  Don't forget to adjust your thread.

  Put the check mark in the green box containing your answer! Thank you

  Own installation procedure;

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...

  Assistance Fund

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB00125&sliceId=SAL_Pub...

  Troubleshooting USB connection:

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB02640&sliceId=SAL_Pub...

• Smartphones from blackBerry Desktop Manager does not recognize my Sprint Bold 9650

  I put these questions I have on You Tube.

  http://www.YouTube.com/watch?v=lcSwbk7sxFE

  or you can search youtube for.

  Sprint Blackberry Bold 9650 Desktop Manager questions

  The software does not recognize my phone at all - ever - new install on 13/07/2001

  It's my first installation of the Software Desktop manager (no previous version where installed)

  I changed the power setting on my laptop USB ports

  Phone is version 6.0 bundle 2647

  Version of Desktop Manager is 6.1.0.35

  Thanks for your help-

  KB00125 - had the answer - I didn't know this - the data cable was thicker - the two cables where from Blackberry
  The answer
  Some USB cables are provided for only working load. These cables have no pins for data transfer.

  Implement a USB cable with pins for the transfer of data.

• Smartphones from blackBerry Bold 9900 - can't see any earpiece/headset bluetooth

  Hello

  I'm having a problem with my new "BOLD".

  I can not pair it with a bluetooth headset, specifically, is not detect any bluetooth headset (I tried with 3 different models).

  I don't know that Bluetooth works because I can connect the device to my PC.

  I've tried everything, I put in pairing mode so headphones listening and the device but still nothing.

  I tried 'listen' mode and 'search' mode and yet nothing works.

  someone has an idea of what it could be? At this point, I think of a hardware problem, could it be?

  This may seem a minor issue for someone, but I'm often driving while talking on the phone, cannot do without this option.

  Help would be appreciated!

  Thank you guys!

  Problem solved.

  go to the bluetooth options and remove the flag of encryption and transfer address book.

  in this way, it worked for me and could see the devices.

  Also, make sure that you are using with your bluetooth pairing headset.

• Smartphones from blackBerry Desktop Manager "Connection" infinitely...

  Hello everyone,

  I've been a BB user for a while through my place of work, and so when it came time to own a personal device I naturally gravitate to Blackberry. Now, I own a 9870 and can say that it is a smooth device and not had any problems with any of the configuration of the device itself.

  My problems began when I installed the Desktop Manager on my PC at home. I have the latest version of the Office Manager v6.0.2 B45 and installed. Next I went to connect my device (selection only, load the information says the correct setting for the Desktop Manager but I also tried other Media Sync and USB Mode), which BB device detected correctly, after pilots themselves management and could see the number of PINS and a time of 'Connected' count to.

  Desktop Manager launches, without error, and displays the green USB icon beside the name of the device. In the lower right corner of the software, it says "Connection" with a rotation of wheel environmental activities, although slowly. It remains in this State indefinitely. (At the end of my ordeal I left all night and woke up to 5 hours later to find in the same State with Device Manager the show after having been logged all the time)

  I tried to reinstall the desktop software, reboot, do battery pull, disable the power management for the USB port (a port directly on the PC, not a hub) and try other ports on the PC, running for Desktop software compatibility mode, forcing 'run as administrator '. I have probably forgotten some of the things I've tried that as I spent many hours of grinding.

  I KNOW that the device is functional, as is the cable I have to connect it to my work laptop and it works perfectly as works my Blackberry. I'm hoping that I have missed a few minor details or overlooked some obvious parameters like "good mode on" I can't think just not what else could be the problem.

  I throw myself on your mercy that I don't know what else to try to solve this problem. Any help would be appreciated!

  For the sake of reference, my PC specs are:

  Windows 7 64-bit, home

  4 GB OF DDR3 MEMORY

  Intel I7 860

  (Lots of free disk space)

  I don't know if I did something wrong to post my topic and so it has been neglected or if there is simply not one that has experienced this problem. I know that their must be some people who use Bluetooth to synchronize their devices, and help on that would have been great.

  For the sake of posterity, I bought an ASUS BT211 adapter and installed using drivers from the chipset manufacturer (Atheros) so that Windows can use it's native stack of BT and be detected by Device Manager.  I was able to pair it using this method and the management office IMMEDIATELY detected the connection and allowed me to sync and backup the device.

  On a whim, I connected the USB cable I had so much trouble with and noted with a certain degree of exaltation that he detected and connected almost instantly. I've disconnected BT and can now connect and sync with USB with no problems whatsoever.

  I don't know what the specific problem was, but there is clearly something in the initialization process, which did not work well USB which has not been met through BT, and now that it's at this point, is no longer hangs it past.

  I hope that this information will be useful to some tortured soul who comes through it, or maybe some staff of the QA of RIM, as I was able to benefit from other experiences.

  Good luck!

• Cannot connect blackberry Smartphones from blackBerry 8310

  Hello. My black berry 8310 does not connect to my laptop / desktop usb ports on the computer. Don't think they are grateful black berries. I tried another cable, and it's the same question. How this can be solved? Thank you.

  Hello. The first option worked, I now get my port of PC USB connection to my bb. In addition, I used a different cable, I think that the cable, with the bb came was defective. Thanks for solving this issue. Can you help me with another question? How to transfer MP3s from my PC to my bb? Is there a configuration I need to do? At the present time, the phone is charging it is plugged into my computer laptop USB port. I used this cable to transfer files / music to another gadget, so I guess that this cable can transfer files. I tried bb desktop software > application > import files, but I continue we get an error saying there was an error importing files. No additional applications can be found. Your file may contain applications that already exist in the list of applications, are not compatible for your device or errors. In the media under the music sync section, there is another error saying: "a problem occurred while trying to connect to your BlackBerry smartphone. Help please, thank you.

• Problem of Smartphones from blackBerry Desktop Manager connection

  I was sync my phone with outlook since I got this phone (8830) about a year and have never had this problem, I connect my phone to the USB port and open Desktop Manager, it says "disconnected, I checked the ports and it is connected, I also deleted and reinstalled the Desktop Manager, but still have the same problem, advice?

  Take a look at this article from RIM:

  http://www.BlackBerry.com/BTSC/KB10144

  Furthermore, if you need to add information to a thread that you have started, I suggest open the thread and clicking on 'Options' in the top right of the post.  You will then have the option to add to your message without having to start a second thread.

  Let us know if this article helps you.