internal error

After that I upgraded to win 10, I get messages "internal error" on some of the PDF files I get.

I cleaned, rubbed, re-installed the reader XI (11.0.10). Also, I have Acrobat Standard XI (11.0.16) and have updated.

This does not happen with all PDFs, but this happens more frequently and with my client documents critical.

The PDF file opens, but I scroll the document, at a certain page, the message "Internal error" is generated. On my last file, this page also generates an error that says "insufficient data to generate an image." About half of the 40-page document is empty or a page do not at all.

I checked with other colleagues on the same file and they have no trouble reading them.

Bob

Hi roberts34511815 ,

Please follow this thread to reset the Acrobat preferences:- How to reset preference settings in format Acrobat.

If the files on the network drive or on the browser please check after having downloaded to the local disk & then check.

Also check after you disable the protected mode:-Acrobat > edit > Preferences > (protection) > disable protected mode, then press OK.

Let me know how it goes.

Kind regards

Christian

Tags: Acrobat

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