Internal TV tuner for the Qosmio G20 does not work

I have a qosmio G20 and the built in TV does not work, I reinstalled the driver and the program windvr 5 but no response.
Whenever I start the program, I can't use the installer.
Please can someone help me?

Hello

Qosmio G20 was delivered with Windows MCE.
You can also use the Media Center Microsoft watch TV on the laptop!

Please check if the built-in TV tuner works with MCE. If so, there is nothing wrong with the tuner or the drivers!

Best regards

Tags: Toshiba

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