Internet connection problem, error: status WAN down.

Hello. We have a Windows 7 and a Motorola 2247-N8 wireless modem/router. Recently, our internet connection has dropped. I was able to reboot the router, but on the main login page, it says "Status WAN" is declining and the PPP username and password are empty. These two things are related? Can I do to solve this problem? Thank you.

Thanks for the information.  Your observation of the Westell modem/router is in line with what your ISP says you: your modem is assigned an IP address by a DHCP server at your ISP.

Your two pieces of equipment have in fact several parties.   Both of them have modems, which is the interface between you and your ISP.  Both of them have routers.  A router is required between the two networks; in your case, this is the Internet on one side and your local area network (LAN) on the other side.  Unit integrated Motorola also a wireless access point.

You only need one of each part: a modem, a router, and a wireless access point.

Normally, you should be able to use the Motorola device and renounce the Westell unit.  However, the unit modem Motorola seems to have a problem to connect to your ISP.  According to the User Guide, that I found for him, this unit of Motorola doesn't seem to be able to connect to the type of system used by your ISP.

You can use parts of two devices: the modem and router Westell unit and wireless point from the Motorola unit.

I'm going to assume that this is the User Guide for the your Motorola device--> http://www.arrisi.com/modems/datasheet/2247-n8/2247_user_manual.pdf

Connect an Ethernet cable between your computer and one of 4 yellow Ethernet ports on the unit of Motorola.  Open a web browser and type http://192.168.1.254 in the address bar and press enter (see page 13 operating Guide).  You may or may not assign a password for the configuration utility (you should end this) as described in step 4.  Skip steps 5 to 7.

Click the "Configure" (page 16), then click on "DHCP server".  Uncheck the box "Enable DHCP server", and then click "apply changes".  You want to disable the DHCP server in the Motorola unit because you plan to use the DHCP server in the Westell unit.

If you already haven't, go back to the configuration menu and click 'Wireless' and set "of basic wireless settings" (p. 21), you want wireless to be activated, you want the 'Standard' to be compatible with your laptop and other wireless devices (B/G/N is the most flexible; use G or N-only if you know that all your wireless devices use the same wireless standard).  I recommend uncheck Wireless Protected Setup.  "Channel" should be 1, 6 or 11 (you may or may not need to change the channel; in general, this is necessary if you live in an area where there are many nearby wireless networks, as a residential building).

In the "Wireless security" (p. 23) article Choose WPA2 if all your wireless devices support this standard. Otherwise, use WPA.  Don't use WEP or anything.  Do not 'hide the SSID' or "Block Wireless Bridging."  If you wish, enter a new name SSID (p. 24). If you do this, do not use your name or address in the SSID name.

Make sure you click on "Apply changes" once you make a configuration change.

At this point, you can exit the utility of configuration of the Motorola.

Disconnect all connected to DSL entered the Motorola phone.

Plug the phone cable between your wall socket and the entrance of LILY on the Westell unit.

Connect an Ethernet cable between the port of 'Data' at the back of the Westell unit and one of the yellow Ethernet ports on the unit of Motorola.

At this point, you should be able to access the Internet using any device connected by wifi to the Motorola unit or (b) any device connected to one of the 3 Ethernet ports yellow on the unit from Motorola which is not used to connect to the Westell unit.

Last words:

If you created a password to access the device configuration utility (and you should), write it down on a sheet of paper and the paper to the tape drive.

The IP address, you need to use in order to access the configuration of the Westell unit unit is 192.168.1.1.  Write this on the same sheet of adhesive paper such as password and the Westell Westell unit.

The IP address, you need to use in order to access the Motorola unit configuration utility is 192.168.1.254.  Write this down on the same sheet of paper as the Motorola password and stick it to the Motorola unit.

The DHCP server in the Westell unit by default local IP addresses assignment between 192.168.1.15 and 192.168.1.47.  This should be more than enough.  You can check the IP address local to any computer by opening a command prompt window and typing in Windows

ipconfig/all (press on enter)

This will show you the IP addresses assigned to all NICs (wired and wireless).  You need only be concerned with IPv4 (not IPv6) addresses.

Note that if you open a web browser and go to a site such as http://www.whatismyip.com/ , you will be able to see the IP address public attributed to your Westell modem by your ISP's DHCP server.  In this case, "public" means that all users can see at this address.  However, router Westell "cache" local to your devices IP addresses so they are not visible on the Internet.

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