Internet has dropped

I have an Arris sb6190 Department surfboard

I use an Airport express and airport extreme. lately my cox network has stopped working. Cox, said she related to my apple products.

There are at least two known issues with Cox here on Apple's Support communities:

  1. Cox started the IPv6 role. The current workaround is to configure your AirPort base stations to use IPv6: link-local only.
  2. The series of Arris/Motorola SB61XX modem is incompatible with airport base stations. This is not bad in themselves, they just don't "play well" together.

To change the IPv6 configures your airport most convenient base stations you use AirPort Utility, as follows:

  • Run the AirPort Utility.
  • Select the base and then station, select change.
  • Select the Internet tab and then, select Internet Options...
  • Change the IPv6 configuration to: link-local only
  • Click on save and then click Update.
  • Allow the base station restart.
  • Do this for each of your base stations.

Tags: Wireless

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    The following pages are useful for troubleshooting wireless connectivity problems.
    Troubleshooting wireless network and Internet (Windows 10)

    In addition, you can watch the the power management of your wireless adapter:
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    Test an ethernet connection:
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    Please keep me informed of the progress of things.

    If you need help, let me know and I will gladly make all that I can to help you.

    Please let me know if that solves the problem by marking this post as "accept as a Solution.
    To simply say thank you, click the Thumbs up below!

    Thank you.

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