Internet not working not but the laptop says it's connected to the modem and "Internet access".

My laptop says it's connected to our modem and having 'Internet access'. However, I can't use the Internet on any of my browsers. I tried to turn my Wi - Fi, and who have done nothing. I also tried to restart my laptop and modem, but who didn't do anything either. I checked the Device Manager to see if the NETWORK card worked properly. It said it was working fine. Unless it's lying to me. I plugged in an Ethernet cable to my laptop, but I still couldn't get on the Internet. I ran my computer in safe mode with networking with an ethernet cable but still could not access the Internet. I don't know what the problem is.

I used troubleshooting and that's what he came back to me:
"The connection between your access point, router or cable modem and the Internet is broken."
I did what he told me to and restarted my modem... once again. It did not work.

Does anyone know what I can do to fix this?

I have the same problem.  My internet connection seems fine.  I can connect to the internet on my laptop to the company, xbox 360, roku and my cell phone, but not my laptop from Sony.  When I check the connection it says its fine but when I run a diagnostic it says "the DNS server is not responding."  I checked with my cable company and that they 'refreshed' my signal, but it would not connect.  Even than your wi - fi network or directly with an ethernet cable.

If someone could help us both appreciate it.

Thank you

KD

Tags: Sony Computers

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