iPad region problem

I'm in Australia, but the Contacts app on my new iPad that formatted Pro WE applies to phone numbers. My number at home here in Sydney is 02 9xxx xxxx, and that's how the number appears in my old iPad 3rd generation and my iPhone. In the new Pro iPad it appears as 029xxxxxxx, leading me to believe there was no formatting applied, but that's not true. If I remove the zero not significant, the number becomes immediately (393) 316-011, which reflects formatting US.

Settings > general > language and region shows the iPad Pro region as the Australia and I changed this in other regions and to the Australia, but none of this affects the phone number formatting. Example Format of region shows date, time, currency and number formats; There is no mention of the phone number and phone number formats should be stored elsewhere.

Now, it gets really interesting: I reset my old iPad 3rd generation and, once it has rebooted, I was asked for the language (I chose English) and the next thing I asked is region. Here there is a list of countries, but one country is isolated at the top of the list and it's "Australia." I don't know where this information is stored, i.e. how a freshly wiped iOS device knows where it is located, but it is essential, because then I reset the new iPad Pro and, after having chosen English as the language, region selection page, "United States" is the country isolated at the top of the list. My iPad Pro's in the United States. Or, at least, he expects to be, even though I select "Australia" as the region, he always puts the numbers as is they WE.

Does anyone have an idea where this information, i.e. the region an iOS device "expects" to be, are stored and how to change? Can anyone confirm that this is what regulates the formatting applied to the phone numbers?

Thanks in advance,

Steve =: ^)

I can now add to that, and the story becomes just more weird. I had a long chat with one, then another, support person, none of them could solve this problem and finally said that I must take the iPad Pro to an Apple Store. I waited 5 days for an appointment, and yesterday, after I reset the iPad Pro and demonstrating the problem before a support person, they gave me a replacement.

The person turned the iPad Pro replacement in front of me and we confirmed it does default to "Australia." I said that I was sure it would be fine, so does not actually accept "Australia", as the region but it off and brought it home. When I started to put in place at home it failed also in Australia but in the next step, by choosing a wifi network, it hooked - it didn't connect to network but not he refuses; He just stayed on 'sign in' and I had to turn it off and then start again. This time, after having chosen English as the language, when you Choose Region dialogue it set by default to "United Kingdom"!

I changed to "Australia" region and continued with the installation process but I knew what the outcome would be: the Contacts app applies now UK formatting to the phone numbers, and I know from the foregoing that there is no way to solve this problem, and I have to take this one back to the store, too.

None of you guys boffin have no idea where the default region - and therefore phone number formats - are stored and how to change them? I am not surprised at the absence of a response: it seems that no one in the Apple support network knows, either.

Thanks for reading,

Steve =: ^)

Tags: iPad

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