iPhone 6 more than 128 GB

Hello

My iPhone keeps 6 more than 128 GB iOS 9.3.1 lock, so I got in the store for advice. I was told it was a software problem and do a clean install and the problem will disappear. So I did an installation clean download a new iOS 9.3.1 and guess what, its still the same, the phone is unlocked directly from apple, I think it is a heat issue, but what I know, can someone help? Nothing I've tried works.

Well, I go back to the Apple Store with the 'clean' device and ask them to evaluate it.

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