iPhone asking a password 4 digit but I use a 6 digit code
Hello
I've implemented a code 6 digit when I upgraded to iOS 9 back in September. When I woke up this morning and tried to unlock my phone using the key ID, my phone (iPhone 6) requested a password, but it requires a password 4 digit. My old password 4 digit does not work and I can't enter a 6-digit. IOM pretty certain that I have not touched a single setting related to the code of access since September. Right now my phone is pretty useless, because I tried if it could solve the problem and now my SIM card is also blocked.
Is it possible to unlock the phone, or do I need to restore it via iTunes?
Thank you!
Hello there, nakatauren.
It seems that your iPhone is asking for a password instead of the 6 digit code 4-digit, sure you set it and now you are unable to enter the password required to unlock. The options you have for restoring your device offers the following Knowledge Base article:
If you have forgotten the password for your iPhone, iPad or iPod touch, or your device is disabled
If you enter the wrong password to an iOS device six times in a row, you will be locked out and a message that says that your device is turned off.
Choose a way to erase your device
Unless you make a backup before that you forgot your password, there is not a way to record the data on your device. You will need to erase your device, which erases all your data and settings. Choose a way to erase:
- If you have synced with iTunes, use iTunes.
- If you are connected to iCloud and Find My iPhone is enabled, use iCloud.
- If you do not use iCloud and you cannot synchronize or connect with iTunes, use the recovery mode.
Thank you for reaching out to the communities of Apple Support.
Kind regards.
Tags: iPhone
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